……Great minds don’t think alike…they work Great minds don’t think alike…they work together….together….

Chronicle ofChronicle of Higher EducationHigher Education

Attributes of the Attributes of the ‘Whole’ ‘Whole’ Impacting ITImpacting IT (2004) (2004)

33,405 students33,405 students 76% between ages of 18 and 2476% between ages of 18 and 24 70% freshman class applied via email with 99% 70% freshman class applied via email with 99%

providing email address providing email address 5,908 full-time faculty/other professional = 62% of 5,908 full-time faculty/other professional = 62% of

University employeesUniversity employees $227 million in sponsored research activity$227 million in sponsored research activity 84 Student housing buildings 84 Student housing buildings 372 Athens Campus buildings (excludes leased space)372 Athens Campus buildings (excludes leased space) 7,370 Athens Campus 7,370 Athens Campus basic roomsbasic rooms (classrooms, labs) (classrooms, labs)

Scope of Scope of use—IT systemsuse—IT systems and services and services

on average, 1.1 million email messages on average, 1.1 million email messages per dayper day processed through UGA email with estimated 800,000 processed through UGA email with estimated 800,000 unsolicited and/or SPAMunsolicited and/or SPAM6.6 million 6.6 million transactionstransactions each montheach month on the IBM on the IBM mainframe mainframe not includingnot including drop/add; drop/add; during during drop/add, drop/add, estimated 10 million transactions estimated 10 million transactions

64,500 64,500 batch jobsbatch jobs processed processed each montheach month on the IBM on the IBM mainframe (e.g., collecting costs for facilities mgt)mainframe (e.g., collecting costs for facilities mgt) estimated 32,000 devices on the campus network estimated 32,000 devices on the campus network not not countingcounting wireless (e.g., computers, printers) wireless (e.g., computers, printers)

approximately 500 wireless access points available approximately 500 wireless access points available with 300 in PAWS network supporting estimated with 300 in PAWS network supporting estimated 3,000 wireless devices3,000 wireless devices

WebCT used to augment estimated 5,600 courses WebCT used to augment estimated 5,600 courses with 45,600 individual students enrolledwith 45,600 individual students enrolled

800+ 800+ uga.eduuga.edu domain web sites; number of domain web sites; number of web web pagespages on UGA main web server estimated at 645,000 on UGA main web server estimated at 645,000 MyUGA MyUGA reflects estimated 39,000 logins per dayreflects estimated 39,000 logins per day

Campus ExpectationsCampus Expectations High performance computing/parallel computing High performance computing/parallel computing

IntegrationIntegration of of official official UniversityUniversity datadata based on based on enterpriseenterprise model; data warehouse/data mining capability model; data warehouse/data mining capability

Comprehensive information technology security Comprehensive information technology security planning; contingency and disaster recovery planplanning; contingency and disaster recovery plan

Life cycle management of campus systems/applications Life cycle management of campus systems/applications

Support for Support for Public Service Public Service and and Outreach Outreach systems and systems and services state-wide, and through international education services state-wide, and through international education

Strategies for meeting challengesStrategies for meeting challenges (examples)(examples)

Clear articulation and/or understanding of campus Clear articulation and/or understanding of campus information technologyinformation technology core systems, services,.. support core systems, services,.. support

Campus-wide planning processes/procedures (e.g., 5-yr Campus-wide planning processes/procedures (e.g., 5-yr plan; plan; IT Compact Planning ProcessIT Compact Planning Process; fiscal business ; fiscal business model)model)

Alignment, funding, support and staffing of Alignment, funding, support and staffing of CIO/EITS organizational structure in concert with CIO/EITS organizational structure in concert with information technology information technology corecore systems and services, systems and services, campus IT units, user community, advisory structurecampus IT units, user community, advisory structure

Alignment of IT Advisory Structures (e.g., UGANet, IT Alignment of IT Advisory Structures (e.g., UGANet, IT Management Forum, CAIT) with goals/priorities of Management Forum, CAIT) with goals/priorities of UniversityUniversity

Strategic Planning, Governance, Policy and Advisement

Business Operations and Administrative Applications

Infrastructure, Architecture and Related Support

Instructional Technology

Research Computing

User and Client Support

Security for Information Technology Systems and Data

Outreach and Partnerships

Example: UGA Information Technology Example: UGA Information Technology CoreCore Systems and Services Systems and Services

Office of the UGAChief Information Officer

and

Associate Provost

UGA liaison for State/Reg & National Connectivity

Assoc CIO for Academic, Research,& Instructional Services

Assoc CIO for ERP (Standards, Policies, Execution and Management

ERP Planning & Project Mgt ISS

AISProgramming

Capacity Planning& Project Mgt

Network &Operations

User and Client Support

UGA InformationTechnology Security

Communications/Content Mgt

Capacity PlanningAsset Management

Benchmarks/ Performance metrics/

vPMO

Network InfrastructureProduction SystemsTelecommunications

Data Center Operations

CITPClient Services

Customer Satisfaction.Telephone ServicesApplication Develop.

Marketing/PRCIO/EITS Website

EITS Commun. Strategic PlanGraphics/visualsSpeech Writing

CIO Business ServicesSoftware distribution/Licensing

Personnel/HR

Research Computing

UGA Portal/Student

Research Computing CenterSouthern Light Rail

National Lambda Light RailResearch Computing Committee

Draft 5/11/05

SLA’sMOU’sCodicils

Communications/PR/Marketing

Campus-wide IT Data Standards

AndPolicies

Community, State, Regional and National Assoc/Professional Representation

Information Tech Advisory CouncilCAIT

UGA/EITS GOAL(S)UGA/EITS GOAL(S)

a) a) retain and recruitretain and recruit the best possible IT the best possible IT technicaltechnical professionals professionals

b) provide UGA with the best possible IT b) provide UGA with the best possible IT services and support by aligning IT salaries services and support by aligning IT salaries with market conditionswith market conditions

Meeting goals requires:Meeting goals requires:

Institutional commitment to achieving fair and market-Institutional commitment to achieving fair and market-based compensation for IT technical professionalsbased compensation for IT technical professionals

Recognition that the goal of aligning IT salaries with Recognition that the goal of aligning IT salaries with market conditions is an market conditions is an institution-wide effortinstitution-wide effort and and includes the IT community, UGA Human Resources, includes the IT community, UGA Human Resources, and the Administrationand the Administration

Identification and implementation of a Identification and implementation of a comprehensive, comprehensive, phased strategyphased strategy to meet market conditions to meet market conditions

Facts/Assumptions--EITSFacts/Assumptions--EITS

Fiscal resources are not available to cover cost of Fiscal resources are not available to cover cost of aligning aligning all IT technical positionsall IT technical positions with market conditions with market conditions in the ’06 fiscal year; thus….in the ’06 fiscal year; thus….

a) aligning all IT technical positions with market a) aligning all IT technical positions with market conditions will require a multi-year conditions will require a multi-year phased phased implementation approach, recognizing that a phased implementation approach, recognizing that a phased implementation approach will require additional budget implementation approach will require additional budget in subsequent years in subsequent years not yet identifiednot yet identified..

cont. cont.

b) Senior EITS Management and the Office of b) Senior EITS Management and the Office of the CIO will need to continue to bring the the CIO will need to continue to bring the issues tied to the issues tied to the IT ClassificationIT Classification alignment to alignment to the Central Administration for support and the Central Administration for support and fundingfunding

Recognizing that funds are not currently Recognizing that funds are not currently available to meet increases for all technical available to meet increases for all technical positions, EITS senior management have positions, EITS senior management have developed a developed a phased processphased process based on two major based on two major criteria consistent with the IT industry and criteria consistent with the IT industry and conceptually conceptually in linein line with the UGA faculty salary with the UGA faculty salary alignment process:alignment process:

a)a) job complexity job complexityb)b) performance in support of the CORE performance in support of the CORE

infrastructure, support and servicesinfrastructure, support and services

Job ComplexityJob Complexity(hypothetical example)(hypothetical example)

Professional Expertise

Inst

itutio

nal

Kno

wle

dge

Job Complexity Analysis for EITSJob Complexity Analysis for EITSActual Data 2002Actual Data 2002

1.001.25

1.50 1.752.00

2.252.50

2.753.00

3.253.50

3.754.00

4.254.50

4.755.00

1

2

3

4

5

0

5

10

15

20

25

Count

Professional Expertise

Institutional Knowledge

Calculating Job ComplexityCalculating Job Complexity(Example)(Example)

Institutional Institutional KnowledgeKnowledge

ProfessionalProfessionalExpertiseExpertise TotalTotal

Job Job ComplexityComplexity

Position APosition A 4.04.0 3.03.0 7.07.0 1.171.17

Position BPosition B 2.02.0 2.02.0 4.04.0 0.670.67

Position CPosition C 2.02.0 4.04.0 6.06.0 1.001.00

Position DPosition D 3.03.0 2.02.0 5.05.0 0.830.83

Position EPosition E 4.04.0 2.02.0 6.06.0 1.001.00

Position FPosition F 3.03.0 4.04.0 7.07.0 1.171.17

Position GPosition G 3.03.0 4.04.0 7.07.0 1.171.17

Would continue for all EITS technical positions…Would continue for all EITS technical positions…  

AverageAverage       6.06.0 1.01.0

“Our core values are the foundation and basic principles that influence our daily decisions and actions, helping us to realize our shared vision and accomplish our mission. Understanding and demonstrating these values is the shared responsibility of each-and-every EITS employee. This organization will recognize and reward individuals whose exceptional performance clearly reflects their ongoing commitment to these values.”

Performance ExamplePerformance Example

ExceedsExceedsRequirementsRequirements         

MeetsMeetsRequirementsRequirements         

NeedsNeedsImprovementImprovement         

UnsatisfactoryUnsatisfactory         

SometimesSometimes ConsistentlyConsistently AlwaysAlways

---- Exhibits EITS Core Values ----

---

Ann

ual E

valu

atio

n --

-

Example of AllocationExample of Allocation

Job Job ComplexityComplexity PerformancePerformance

CompositeComposite(comp + (comp +

perf)perf)

% of % of Total Total

AllocatioAllocationn

Position APosition A 1.141.14 88 9.149.14 3.2%3.2%

Position BPosition B 0.860.86 88 8.868.86 2.8%2.8%

Position CPosition C 0.860.86 66 6.866.86 1.7%1.7%

Position DPosition D 0.860.86 44 4.864.86 0.4%0.4%

Position EPosition E 1.071.07 44 5.075.07 0.5%0.5%

Position FPosition F 1.071.07 22 3.073.07 0.2%0.2%

Position GPosition G 1.141.14 00 00 00

Would continue for all EITS technical positions…Would continue for all EITS technical positions…

cont. Facts/Assumptionscont. Facts/Assumptions

Funding has been committed in the amount of Funding has been committed in the amount of $190K from the EITS ’06 budget (1/2 of total $190K from the EITS ’06 budget (1/2 of total estimated available budget) for estimated available budget) for Phase 1Phase 1 of a of a multi-phased approachmulti-phased approach

EITS phased plan EITS phased plan does notdoes not include senior include senior management (i.e., management (i.e., does notdoes not include CIO, include CIO, Executive Director, and Directors) Executive Director, and Directors)

Next steps…Next steps…

Completion of EITS Job Complexity and Performance Completion of EITS Job Complexity and Performance matrix = mid June, 2006 matrix = mid June, 2006

HR confirmation in late June finalizing the EITS Phase 1 HR confirmation in late June finalizing the EITS Phase 1 implementation strategyimplementation strategy

Implementation of salary adjustments for staff included Implementation of salary adjustments for staff included in Phase I anticipated to occur no later than January, 06 in Phase I anticipated to occur no later than January, 06 and and sooner if possiblesooner if possible

Continued work with HR and the Continued work with HR and the IT Jobs IT Jobs Reclassification CommitteeReclassification Committee regarding policy, funding regarding policy, funding for subsequent phases, and campus-wide for subsequent phases, and campus-wide implementation with focus on alignment with market implementation with focus on alignment with market conditions…. recognizingconditions…. recognizing

Implementation is pending final approval from HR Implementation is pending final approval from HR and the Administration.and the Administration.

……Great minds don’t think alike…they work Great minds don’t think alike…they work together….together….

Chronicle ofChronicle of Higher EducationHigher Education