Great Customer Experience : Employees Experience · 2020. 9. 2. · CUSTOMER EXPERIENCE •The...
Transcript of Great Customer Experience : Employees Experience · 2020. 9. 2. · CUSTOMER EXPERIENCE •The...
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Great Customer Experience : Employees Experience
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Difference
White
Right
Yes
Long-term
Black
Wrong
No
Short-term
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CUSTOMER EXPERIENCE
• The Result of a useful, easy , and enjoyable customer journey.
• Perceptions and related feeling caused by the one-off and cumulative effect of
interactions with supplier’s employees, systems, channels and products.
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CUSTOMER EXPECTATION
• Set of behaviors and actions that individuals anticipate when interacting
with a company. Increasing all the time.
• Feelings and ideas that customer have towards products and services.
• Technology change customer expectation ;
• Tech enabled completely new customer journeys.
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Come along but different
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START WITH
• Management / Leader
• Human Resource
• Employee : Brand Ambassador, Internal Customer and Customer
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FOCUS
• Be Real
• Be Professional
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29 YEARS OF PASSION
BEYOND SUCCESS
FROM
CHANGTO
E
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1890-1913 1914-1939 1945-1979 1980-1990 2000 Till Now
2nd Industrial of Revolution World War Globalization
High
Val
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s-Im
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trib
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ss
WelfareOfficer
LaborManager
PersonalManagement
HRManagement
StrategicHR
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12
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Moving Forward
TALENT MANAGEMENT&
NEW ABILITY PREPERATION FOR FUTURE
RECOGNIZE & REWARD (PAY:PERFORMANCE)
• Special Bonus for Performer
NEW ENGAGEMENT
PEOPLE CHAMPION• 215
NEW way of retention
LEAN ORGANIZATION
PARADIGM SHIFT&SPEED
Digital Experience
New Ability (The Bloom)
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Face Detection
Relaxation & Coffee Zone
Smart Locker Mobile OfficeDigital Board
Flexible Meeting Room
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STAFF DEVELOPMENT
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825From 245 To
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DIGITAL LIBRARYDigital Library Space
Sharing Zone
Co-Working Space
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FUN FIT FAIR
Enjoy every challenge
Work smart & Play hard
Growth mindset
Healthy and Energetic
Knowledgeable and Capable
Deliver beyond expectation
Equal opportunity
Open and respectful
Performance and Rewards
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AIS DIGI LIFE
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4,505 7,902 8,967
16 AUG 19
From To
10,244
KHON KAEN
19 JUL 19
CHIANG MAI
1 FEB 19
ROYAL PARAGON HALL
3 OCT 18
IMPACT MUANGTHONGTHANI
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