Grant Fowler2555 Pecan St., Green Bay, WI 54311(920) 606-8157 thefowler02@gmail.com

PROFILE

Experienced and innovative IT Professional with over 12 years of various hands-on IT experience with a global company. Seeking a rewarding, long-term career as a Senior Systems Analyst / Administrator primarily focused on Microsoft Windows Infrastructure technologies. Currently highly skilled in (but not limited to) Microsoft Exchange Server & Mobility Management.

SKILLS (Self-Rated Skill Level)

Exchange Server 2010/2013 (High) Windows Server 2008/2008R2/2012R2 (Med)

Windows OS XP,7,8.1,10 (High)

Proofpoint Threat Protection (Med) Office 2010/2013/2016 (High) Windows PowerShell (Med)

Mobility Management (High) AirWatch 7/8/8.1 (High) Blackberry Enterprise Server 5/10/12 (High)

Apple iOS (High) Blackberry OS (High) Android (Med)

Active Directory (Med) Laptop & Desktop Hardware (Med) VMWare (Limited)

Audio & Web Conferencing (High) Video Conferencing (High) Citrix (Limited)

XMediusFAX Enterprise Faxing (Med)

Cisco Call Manager & Unity (Limited)

Cisco Jabber (Limited)

Office 365 (Limited) SCCM (Limited) Commvault (Limited)

NOTABLE ACCOMPLISHMENTS FROM 2015

Successfully led the Exchange upgrade project in which we went from a 3 member on premise Exchange 2010 organization configured in a DAG over 2 sites with 5000+ mailboxes and 5TB of data to a similar new on premise Exchange 2013 architecture.

Saved an estimated $135,000 annually by adjusting from customized Verizon & AT&T mobile plans to new standard plans offered by carriers.

Successfully upgraded AirWatch & Blackberry Enterprise Servers to the latest versions. Modified several SOPs and saved an estimated 425-600 hours of work for the upcoming mobile phone rollout.

Negotiated the mobile phone upgrade costs of brand new iPhone 6S & iPhone 6S+ smartphones, Blackberry Classic & Kyocera DuraXV flip phones including screen protectors, cases and belt clip holsters for nearly no cost to the company (approx. $15-$20 per phone).

Highly influenced the rollout team to help deploy 95+% of the approx. 1200 phones within 4 weeks over 17 sites nationwide.

WORK EXPERIENCE

Schreiber Foods Inc., Green Bay, WI 2005-PresentSystems Analyst – IS Technical Services Distributed Systems Team (3 rd level support) 2012-2015Highlights

Strong technical aptitude and communication skills demonstrated while on the EUT Team opened an opportunity to join our ISTS-DS Team (Windows Server Infrastructure team). My primary responsibilities include:

Being the technical lead for: Microsoft Exchange, Mobility strategy, design & vendor relations, application owner for AirWatch 8.1 (for iPhone support) & Blackberry Enterprise Server 12 (for Blackberry support), Desktop & Laptop Hardware strategy, design & vendor relations (primarily Lenovo products), Conference room technology strategy & design (including various Crestron products), Video Conferencing (Cisco, Polycom, Blue Jeans Network), Enterprise Faxing (XMediusFAX)

Being the technical lead for these areas include designing, building, implementing, maintaining, troubleshooting, repairing, updating, and creation of repeatable processes and documentation.

Provide secondary support for: Active Directory (Domain Controllers, ADUC, DNS, DHCP, WINS, Group Policies, etc.), various Windows 2008, 2008R2, 2012R2 application servers, various Windows OS platforms (7/8.1/10), Citrix, Microsoft Office

Being secondary support for these areas include a working knowledge for these systems to at a minimum provide some limited on-call support or vacations

IS Customer Support Analyst - End User Technology Team (2nd level support) 2009-2012Highlights

Technical skills demonstrated while on the Help Desk and in Telecom opened an opportunity to join our EUT Team (Hardware Desktop Support team). This role included:

Setup and support for all desktops & laptops, imaging via SCCM, filing PCs into correct OUs in Active Directory Users & Computers, installation of specialized software, troubleshooting various software including Microsoft Office.

Became a lead support person for all Executive support needs.

Mobile phones continued to follow me in this role. Was project lead on 2 separate projects to upgrade user ’s mobile phones. Created new processes and documentation that led to greater efficiencies and new capabilities.

IS Customer Support Analyst – Help Desk & Telecom Specialist (1st & 2nd level support) 2007-2009

Highlights

Quickly became a key support partner on the Help Desk. Was a mentor for many new Help Desk partners showing them how to provide world class support.

In addition to Help Desk responsibilities, during the first year I also assumed a Telecom specialist role for the company. This role included:

Setup and support for hardwire desktop phones for all Green Bay locations via a Siemens PBX. Supported other domestic locations Voice Over IP phones via a Cisco Call Manager Express / Unity. Managed and supported all 600+ wireless accounts including over 550 Blackberry devices and various

cell phones. Became experienced with a Blackberry Enterprise Server 5.0Internship – Help Desk (1st level support) 2005-2007

Highlights

Exceeded department goals of a 75% First Call Resolution (FCR) rate by accomplishing an FCR average of 84% outpacing many of the already existing staff.

University of Wisconsin – Green Bay, Green Bay, WI 2003-2006

Help Desk Analyst – Student Worker Responsible for providing software and hardware support for all students, faculty, and staff members

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Wisconsin – Green Bay Bachelor of Science: Information Sciences with a Business Management emphasis

Continued Education Formal Training Courses

Building Bridges : “Your Bridge to Better Communication” courses completed by June 2005

Develop better communication, leadership, negotiation, presentation skills and build more productive professional relationships

Help Desk Industry Certification : completed in April 2006

Develop better customer service and troubleshooting skills

Instructor Led Classroom Training :

6432L:  Core Solutions of Microsoft Exchange Server 2013 (M20341)

6457Z:  Automating Administration with Windows PowerShell

Informal continued education primarily done by subscriptions to several industry newsletters such as the CIO Mobile newsletter on wireless devices and software, Exchange Server Pro newsletter, following various business related Twitter feeds, etc.

2002-May 2007

REFERENCES

References available upon request