Gradient 201004

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Copyright 2010 All Rights ReservedTechnology Partners International, Inc

TPI's Summary of Glo

Sourcing N

April 2

Reflecting data throughMarch 2

Industrywide Awards ($B) > US$50M (Monthly View)

ITO Market ShareTCV: Industrywide Awards US$25M

BPO Market ShareTCV: Industrywide Awards US$25M

$7.23$7.65

$5.87

$9.86

$15.43

$6.40

$3.59

$8.84

$10.12

$9.61 $7.15

$4.44

$11.87

0

10

20

30

40

50

60

0

5

10

15

20

Mar-09 Apr-09 May-09 J un-09 J ul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 J an-10 Feb-10 Mar-10

NSIDE THIS ISSUE

Summary of Volume and

Market Share

Americas-Based Service

Provider News

Asia-Pacific-Based Service

Provider News

EMEA-Based Service Provider

NewsBPO Transaction Processing

and Operations

BPO General and

Administrative Functions

0 Geographic Expansion

2 Mergers and Acquisitions

5 Corporate Sourcing Roles

Service Providers

J apan SP consists of Fujitsu, Hitachi, NEC, etc. All market share data is for 2010 YTD.

AmericasSP50%

A/P SP9%

EMEA SP41% Americas

SP50%

A/P SP15%

EMEA SP35%

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April 20

Americas Market Share

TCV: Industrywide Awards US$25M

EMEA Market Share


Asia-Pacific Market Share


Market Share by Industry

TCV US$25M

AmericasSP74%

A/P SP17%

EMEA SP9%

AmericasSP52%

A/P SP4%

EMEA SP44%

Americas

SP6%

A/P SP9%

EMEA SP85%

BS/O7%

Energy2%

FS16%

HC6%

Mfg.17%Retail4%

Telecom& Media

27%

T & T21%

J apan SP consists of Fujitsu, Hitachi, NEC, etc. Industries:

o BS/O Business Services/Other

o Energy

o FS Financial Services

o HC Healthcareo Mfg. Manufacturing

o Retail

o Telecom & Media

o T & T Travel & Transportation

All market share data is for 2010 YTD.

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April 20

AMERICAS-BASED SERVICE

PROVIDERNEWS(Contract Signings, Alliances, etc.)

CGI

Tufts Health Plan Selects CGI to ProvideApplication Development, Support Services

Seven-year agreement coversapplication development,modernization and support services

CSC

BlueScope Steel Renews IT ServicesContract with CSC

Will continue to manage and deliver ITservices such as consulting,applications development and support,disaster recovery, systems integrationand end-user services on a variety oftechnology platforms for the Australia-based manufacturer of steel products

CSC Signs Five-Year IT Services ContractExtension with United Technologies

Extension adds more than $1.5B invalue to current contract, which nowruns until December 2019, andprovides opportunity to expand intonew geographies with a potential newbusiness value of an additional $300M

Under the extension, will continue toprovide IT infrastructure support forUTC in 22 countries, supporting110,000 desktops as well as UTC'sserver and mainframe requirements

Original contract was awarded in 1999for IT infrastructure and applicationsservices for approximately 50,000desktops in North America, and itcurrently supports 110,000 desktops in22 countries

IBM

IBM Signs IT Services Contract Extensionwith Carlsberg

Will continue to provide IT services for10 subsidiaries in Europe and willsupport the Danish company in furthercentralizing IT operations and servicesdelivery

Will build a new SAP infrastructureincorporating IBM POWER7 hardware,XIV storage and System x servers

New contract extends originalagreement signed in 2005 until the endof 2016

Maritime Commercial Bank Signs Contractwith IBM Vietnam

Will provide bank with new services,solutions and products relating tobanking technology information

Will also send experts to support bankin building and developing IT plansand in strengthening IT humanresources

TechTeam

TechTeam Renews Outsourcing Contractwith American Community

Will continue to provide network andserver monitoring and management,desktop management, help deskservices and asset management

Also implementing the CA ServiceDesk Manager toolset, which supportsIT Infrastructure Library processesincluding incident, request, problem,

change and configurationmanagement

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April 20

AMERICAS-BASED SERVICE


Verizon

Verizon Builds Borderless EnterpriseNetwork for Aon

Under the three-year $70M agreement,will provide a modern, managed IPnetwork to support integratedcommunications and IT services toequip 36,000 Aon colleagues across500 locations

Services will include VoIP, data centerservices, application hosting andremote application hosting, and IP-based contact center services

Also as part of the contract, willprovide strategic planning, networkdesign and security assessmentservices

Xerox

Fiat Group Awards Worldwide Managed

Print Services Contract to Xerox

Contract runs five years and will beginin Belgium France, Germany, Italy andthe U.S.

Next phase includes managing theprinting tasks of other countries inwhich the Fiat Group operates

ASIA/PACIFIC-BASED SERVICE


Genpact

Genpact Wins Five-Year Contract fromBengal Aerotropolis Projects Limited

Will provide a hosted IT applicationand infrastructure services model

Will further help design and implementa pay-as-you-go business platform(based on Oracles R12 platform) thatwill provide BAPL with land

management, sourcing and financialmanagement functionality

Genpact Signs Multi-Year Contract in China

Will provide Hello Communications, asubsidiary of Hikari Tsushin, withcustomer relationship management,F&A, IT infrastructure support andback-office processing from deliverycenters in China

Involving 100 200 people initially, theagreement will run for a period of 3 5

years and is estimated to be worthbetween $20M and $40M

Currently has a headcount of 3,500 atthree centers in China

HCL

HCL Signs Three-Year Contract with U.K.-Based Utility

Will provide end-to-end businessacquisition and support services for its

boiler, insulation services and energysaver products business

Estimated value is about $30M

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April 20

ASIA-PACIFIC-BASED SERVICE

PROVIDERNEWS

(CONTRACTSIGNINGS,ALLIANCES,

ETC.)

NIIT Tech

NIIT Tech Wins Vietnam IT Contract

Secured contract to support the cargo-handling operations at Vietnam's TanSon Nhat International Airport

TCS

Malaysia Airlines and TCS Sign Agreementfor IT Infrastructure Services

Will undertake management of datacenters, IT networks and IT securityunder a five-year contract

Will also set up an ITIL V3 compliantservice management organizationunder a unique Build, Operate and

Transfer methodology

Tech Mahindra

Mahindra Satyam Signs New Four-YearOffshore Contract with KMD

Extension with Danish IT company isworth approximately $48M

Scope of contract is applicationdevelopment, testing and supportservices

Application development work willprimarily include SAP plus othertechnologies such as Mainframeapplications, .NET, J ava, BizTalk,WebLogic, PL/1, SharePoint and MQSeries

Wipro

Wipro Enters into Strategic Partnership withMain Street America

Seven-year agreement to provideapplications development,maintenance and quality assuranceusing CMMi Level 5 quality services

Will support Main Street AmericasPersonal Lines business on its MainStreet Station and legacy platforms

In addition, will also support MainStreet Station commercial lines andbond-processing systems and bringservice level improvements

EMEA-BASED SERVICEPROVIDER

NEWS(Contract Signings, Alliances, etc.)

Accenture

NBN Awards Accenture Five-Year, $23MHR Services Contract

Will provide company established to

deliver the national broadband networkin Australia with HR administration,records management, recruitmentadministration and performance, andrewards administration

Alcatel-Lucent

Orange Austria Signs Extension withAlcatel-Lucent to Manage Network

Three-year contract has an option for

five additional years and will take effecton J anuary 1, 2011

Services include management,operation and maintenance of theentire multivendor mobile network ofOrange Austria, which serves morethan 2.1 million subscribers

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April 20


NEWS


ETC.)

B-Source

Generali Group Switzerland Extends ITOutsourcing Agreement with B-Source

Under extension, which runs until2014, will operate and maintain ITservices for the insurance group andtake over related IT processes

BT

BT Wins Services Transaction withCameron International Corporation

Under the three-year, $12M renewal,will provide Cameron which makesflow control equipment for the oil andgas industries and is based inHouston, Texas with a range ofservices, including support for video,voice, data and high-speed Internet

systems In addition, will continue to manage

MPLS backbone network spanningmore than 130 sites in the U.S., theU.K., the Middle East and Asia Pacific

Will also help integrate the businessoperations of a recently completedacquisition, the NATCO Group, onto asingle IT network platform

BT, Deutsche Post DHL Sign Agreement forCommunications Services in Asia Pacific

Under a five-year agreement, valued indouble-digit millions of pounds, will

provide a managed services solutionfor telecommunications infrastructurein 15 countries and more than 1,000sites across Asia Pacific

Includes regional operations of theDHL Global Forwarding, DHL Express,DHL Supply Chain, Global Mail andGlobal Business Services divisions

Will implement a fully managednetwork with central help desk, third-party vendor management, managedsecurity services, fixed voice and dataservices, and end-to-end service levelagreements

Capgemini

Largest Dutch Non-Food Retailer AwardsCapgemini Major Extension

Collaborating on the implementation ofa new SAP platform and will continueto provide IT services

Extends the relationship until 2015

Virgin Trains Renews Contract withCapgemini UK

IT contract covering mainframe-to-desktop is worth multimillion poundsfor the three-year period to 2013

Will manage entire IT infrastructuresupporting core business systems,including financial and key operationalsystems such as train and crewscheduling and rostering, and the

catering management system Systems are based on more than 100

network servers now located in twodata centers in Rotherham, Yorkshire

Contract also includes desktop andlaptop management and supportservices for approximately 1,000 staffat 42 locations across the U.K.

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April 20


NEWS(Contract Signings, Alliances, etc.)

Ericsson

Ericsson Wins $1.3B Outsourcing Projectwith Bharti Airtel

Manages Bhartis networks in 15 of 22telecom circles in India

Agreement will enable Airtel to put inplace a converged network andexpanded coverage in rural India

Ericsson Nikola Tesla and BH Telecom Sign

$9.8M Contract

Will provide support services andmaintain entire network over the nexttwo years for Bosnia-Herzegovina'stelecommunications company

Orange

TechTeam Global and Orange BusinessServices Sign New Five-Year, Multimillion-Dollar Contract

Scope covers global contact centerand Business Talk Global services,both based on Business VPN, a fullymanaged, secure, global IPinfrastructure

In addition, will provide audioconferencing, Web conferencing,Network Interactive Voice Responseand IS Maintenance services, and willsupport customer reporting and billing

Swisscom

J ura Holding Signs IT Outsourcing Contractwith Swisscom IT Services

Five-year, full outsourcing agreementcovers the operation of all ITworkstations, data center, basic SAPservices as well as application hostingand is worth more than $9.5M

Will operate 440 IT workstations,including printers, at 40 locationsacross Switzerland

Will also operate both the service deskand the data center, and will providebasic SAP and application hostingservices

Swisscom Switzerland will providelocal and wide area networks

Swisscom IT Services Wins Unia Contract

Takes over responsibility for 1,160 ITstations plus service desk and printingservices for the Swiss trade union

Worth about $16M, the contract willrun until 2014

T-Systems

T-Systems Wins Contract from MAN

Three-year contract from utilityvehicles manufacturer to enhancetelematics applications via operatingmaintenance data portal and servers

SBB Signs IT Services Extension withT-Systems

Extends IT services contract withSwiss railways operator until 2015

Under the agreement, continues tomanage and support SBB's central ITservice

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NEWS


ETC.)

Xchanging

Xchanging Signs $77M Three-YearProcurement Outsourcing Contract withSelex Galileo

Will manage an annual spend of about$26M on behalf of the defenseelectronics manufacturer's business inthe U.K.

Will consolidate spend managementand help reduce overall noncoreprocurement costs

Will be responsible for sourcing anumber of spend categories includingresourcing, learning and development,travel, protective clothing, officesupplies, furniture, couriers and freight

BPOTRANSACTIONPROCESSING

AND OPERATIONS

BNY Mellon

BNY Mellon Trust & Depositary (UK)Appointed by CB Richard Ellis Investors

Will act as custodian to CB RichardEllis Investors' newly launchedProperty Authorized Investment Fund

SEI

SEI Chosen by AlphaOne Capital Partnersto Provide Operations Outsourcing

Will provide a full range of services forAlphaOne's institutional and hedgefund accounts, including tradeprocessing, investment accounting,daily cash and position reconciliationswith custodians, daily and month-endperformance measurement, and end-client reporting and billing

Will also host and maintain the firm'sorder management system

Additionally, will provide back-officeservices, including fund administration,

accounting and investor servicing fortwo hedge funds

Services also include full businesscontinuity and disaster recoverycapabilities

State Street

British Airways Pension Trustees RetainState Street to Provide Investment Services

Under the agreement, which coversmore than $21.5B in assets, willprovide custody, accounting,performance measurement, securitieslending, trade matching and cashmanagement

Has provided a range of investmentservices to British Airways since 1997

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April 20

BPOGENERAL ANDADMINISTRATIVE

FUNCTIONS

DOCUMENTMANAGEMENT

RR Donnelley

RR Donnelley Awarded $375M Multi-YearAgreement by Cengage Learning

Will help publisher deliver learningsolutions for colleges, universities,instructors, students, libraries andother users under a portfolio of well-known company and imprint brandsthat include Brooks/Cole, Course

Technology, Delmar, Gale, Heinle,Schirmer, South-Western andWadsworth

RR Donnelley Awarded Multi-YearAgreement by Williams-Sonoma, Inc.

Will produce the Williams-Sonoma,Williams-Sonoma Home, Pottery Barnand Pottery Barn Bed & Bath catalogs

Williams Lea

Royal Bank of Scotland Staff to Move toWilliams Lea in Seven-Year, $154M

Transaction

Will print and mail bank accountstatements and documents for RBSInsurance, which operates brandssuch as Churchill

275 workers, including 60 at Livingstonbase, will transfer to Williams Lea inAugust

Most employees are based atShepshed in Leicestershire, England

FACILITIESMANAGEMENT

Jones Lang LaSalle

ANZ Renews and Expands J ones LangLaSalle Property Services Contract

Maintains existing Australianoutsourcing relationship and expandsservices globally to London and New

York and throughout the Asia-Pacificregion

Will provide integrated facilitiesmanagement, real estate and leasingservices, project management,specialized sustainability services and

advisory services

HRO

Ceridian

Fifth Third Processing Solutions SelectsCeridian for its HRO Needs

Providing service center, HRcompliance, payroll, health and welfareadministration, time & attendance andleave administration, and learning andrecruiting technology

Hays

Hays Resource Management to DeliverRPO to Misys

Under three-year contract, willleverage team across the Asia-Pacificregion with onsite personnel in HongKong and Beijing to recruit technicaland functional specialists, projectmanagement staff, sales professionalsand various support functions

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April 20

BPOGENERAL ANDADMINISTRATIVE

FUNCTIONS

LEGAL PROCESSOUTSOURCING

UnitedLex

BT Appoints UnitedLex to Provide LegalSupport Services

Will primarily assist BTs global legalteams in the commercial contractingand antitrust regulation fields

GEOGRAPHICEXPANSION

Accenture

Accenture Gears Up for Expansion in SouthAfrica

Plans to add 300 more people in thenext six months to the 1,500 it alreadyemploys in South Africa

Business in South Africa had shownconsistent revenue growth at a

compound annual growth rate of 15percent over the past five years

Also represented in Angola, Botswana,Kenya, Mauritius, Morocco, Nigeriaand many other African countries

Acxiom

Acxiom Opens Global Service Center inChina

Center in Nantong will provideextensive services that includesoftware development, systemsmanagement, data analysis andstatistical analysis to clients in Chinaand around the world

Facility is Acxioms second GSC; firstcenter is in Poland

Convergys

Convergys Hiring for More Than 1,000Positions in Gurgaon, India

J obs are the result of new businessfrom telecommunications and financialservices clients

New employees will provide a range ofvoice-based support to clients'customers

Genpact

Genpact to Open New Facility in Romania

Facility in the Transylvanian city ofCluj-Napoca is expected to beoperational by July 2010

Expanded into Romania in 2005 withan operations center in Bucharest, andin 2007 established its first center inCluj-Napoca

Patni

Patni Establishes New BPO Delivery Centerin Texas for North American Customers

New facility in El Paso was triggeredby a multiyear, multimillion-dollar BPOcontract with a leading healthcaretechnology and services provider

When fully staffed, will employ 300+professionals providing a wide range ofinsurance, financial services, financeand accounting, technical support andmultilingual help desk services to NorthAmerican clients

Plans to expand offerings on site todeliver high-quality BPO services to avariety of industries, including lifesciences, telecommunications,financial services, insurance andmanufacturing

Currently has three service deliverycenters in the U.S. in Bloomington,Illinois; Milpitas, California; andCambridge, Massachusetts

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GEOGRAPHICEXPANSION

Patni

Patni Computer Systems Opens New ITDelivery Center in Quertaro, Mexico

Moving from temporary facility into apermanent location in a high-risebuilding at ITESM Technological Parkof Tecnolgico de Monterrey

New center occupies 11,000 squarefeet, more than eight times thecapacity of temporary location

Plans to increase employment in thelocal facility to 200 by the end of 2010,

with the bulk of the new hires comingfrom the local area

State Street

State Street Opens New Headquarters inIreland

By the end of the year, the 165,000-square-foot building in Dublin willhouse more than 1,100 employeesacross global services and alternative

investment solutions businesses Also has offices in Carrickmines,

Drogheda, Kilkenny, and Naas, andmore than 2,000 local employees

Steria

Steria Bolsters Infrastructure ManagementCapability with a New Center in India

Global delivery center in Noida willdeliver a full portfolio of remote IT

infrastructure management servicesincluding desktop, systems andnetwork management

Center will open with 200 full-time ITanalysts and technology servicesprofessionals who already supportSteria clients in the financial servicesand utility sectors

Stream

Stream Global Services CelebratesOpening of New Service Center in Egypt

New 800-plus seat center in Cairo willsupport global BPO services One of the first service centers in

Egypt focusing on contact centeroutsourcing for North America andEurope, it offers services in Arabic,English, French, German, Italian, andSpanish

TeleTech

Teletech to Open Call Center in Dijon

New center in eastern France will leadto the creation of 600 jobs in the city

Unit will be based in Unilevers formeRR&D center

Wipro

Wipro Opens Global Delivery Center inBrazil

With 350 employees, the center willextend IT and BPO services and serveabout 20 clients in the region

Wipro Opens Development Center inMelbourne

Center, which currently employs closeto 130 people, will provide consulting,software development, testing andbusiness process services to domesticand global companies in Australia,including Origin Energy

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GEOGRAPHICEXPANSION

Xerox

ACS Unveils Green Data Center

$3M, 4,500-square-foot facility inTelford, England, combines best-of-breed technology with the highestcaliber green credentials

Facility expands data centercapabilities in Telford (now exceed14,000 square feet)

Took over the site in 1999 andemploys more than 200 people in

Telford with additional offices and data

centers in London, Bristol andAltrincham, supporting more than 600clients from both the private and publicsectors

CAPTIVES/SHARED SERVICE CENTERS

Cytec

Cytec Industries to Open Shared Services

Center in Riga, Latvia

Center, which will open in the secondhalf of 2010, will provide humanresources, finance, informationtechnology and procurement services(administrative and transactional) toCytec facilities in the European andNorth American regions

Intends to recruit approximately 125people over a two-year period to workin the center

DB Schenker

DB Schenker Asia Pacific Opens SharedServices Center in China

Provider of mobility and logisticssolutions opened first IT SharedServices Center at the J iangsuSoftware Park in Nanjing

15,000-square-foot center will primarilypool IT functions such as applicationdevelopment, maintenance, applicationoperations, information andcommunication technologyinfrastructure and help desk, for theDB Asia-Pacific organization andseveral countries in the region

MERGERS ANDACQUISITIONS

Aditya Birla Minacs

Aditya Birla Minacs Acquires U.K.-BasedCompass BPO

Will take over all the operations ofCompass across the U.K., the U.S.,the Middle East and in India, bringing

Minacs F&A employee strength to 600 Founders of Compass David

McCullough and Mark Atkins willjoin Minacs management

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April 20


Aon

Aon Consulting to Acquire Division of J .P.Morgan Retirement Plan Services

J .P. Morgan Compensation andBenefit Strategies providescompensation, retirement and healthcare actuarial services, with significantexpertise in compliance, financialmodeling and other key actuarial-based solutions related to employeebenefits plan designs

Agreement enhances benefitsconsulting intellectual capital in keyareas, including pension actuarial andadvisory services

Expertise extends nationwide, withoffices in 13 markets, such as Boston,Chicago, Dallas, Denver, Los Angeles,New York, St. Louis and SanFrancisco

AT&T

AT&T Buys 8 Percent Stake in TechMahindra for $197M

Acquired 9.87 million shares of TechMahindra through off-market purchase

Transaction is part of an agreementbetween Tech Mahindra and AT&Tsigned in 2005 before the Indiancompany became publicly listed

BT Group, owns 31 percent in TechMahindra and is also the largestcustomer, accounting for about 40

percent of its revenue U.K.-based telecom company has

been looking to sell part of its 31percent stake in Tech Mahindra forabout a year, while Tech Mahindra hasbeen trying to lessen its dependenceon BT

BNY Mellon

BNY Mellon Agrees to Acquire BHF AssetServicing GmbH

Acquired from BHF-BANKAktiengesellschaft and Sal.Oppenheim jr. & Cie. S.C.A. for $343M

Transaction includes BHF AssetServicing's wholly owned fundadministration affiliate, FrankfurterService Kapitalanlage-GesellschaftmbH (FSKAG)

BHF Asset Servicing and FSKAG willbecome part of BNY Mellon's AssetServicing business

Combined German business will have$642B in assets under custody and

administration and a depot bankingvolume of $163B

Acquisition expands capabilities toencompass German domestic custodyand KAG fund administration

Capgemini

Hindustan Unilever Exits CapgeminiBusiness Services

Consumer goods manufacturerdivested remaining 49 percent stake inCapgemini Business Services (India),earlier known as Unilever India SharedServices (UISSL)

In September 2006, HindustanUnilever and Capgemini agreed thatthe former would sell its 51 percentcontrolling stake in UISSL to the latter

In October 2006, both parties further

agreed for dilution of the balance 49percent stake of Hindustan Unilever infavor of Capgemini by March 31, 2010

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April 20


Capita

Capita Snaps Up IT Company Ramesys

Bought firm from Lloyds BankingGroup for $23M

Ramesys is based in Nottingham,England and has about 300employees

Convergys

Convergys Announces Sale of Its HR

Management Business to NorthgateArinso

Terms include approximately $85M incash at closing and $15M in cash overthree years

NorthgateArinso, one of the largest HRservice providers in the world, hasabout 5,000 staff members

NorthgateArinso will offer employmentto the approximately 2,300 employeesof Convergys' HRM line of business

Intelenet

Intelenet Buys Back-Office Operations ofFirstGroup

Through acquisition, estimated at$69M, will provide ticket issuing,customer management, and back-office processing across rail franchisesincluding First ScotRail, First CapitalConnect and First Great Western

Will take over FirstInfo's two contactcenters in Fort William and Plymouth

Teleperformance

Teleperformance Expands in Turkey

Acquired 75 percent of the MetisGroup, one of the outsourced contactcenter leaders on the Turkish market

Metis, with expected 2010 revenues ofapproximately $16M, operates fromtwo call centers in Istanbul and one inUak, which together employ almost900 agents

West Corporation

West Corporation Bolsters Offering withAcquisition of SKT BusinessCommunication Solutions

SKT BCS is a professional servicesfirm specializing in consulting, projectmanagement and implementation ofunified communications and IPtelephony, legacy telecommunicationssystems, virtualization and

communications-enabled businessprocesses

SKT BCS will be a part of West'sUnified Communications segment

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CORPORATESOURCINGROLESSERVICEPROVIDERS

Company Appointee Role Prior Roles

AccentureGeorge Son

Keng Po

Philippines Lead,

Delivery Center Network

for Technology

N/A

Accenture Manolito TayagCountry Managing

Director Philippines

N/A

Alcatel-Lucent Vivek Mohan President ServicesBusiness

Head of business in India, headed service

organization for South Asia region, led the

Asia-Pacific supply chain operations forLucent Technologies and supported globa

business restructuring for Lucent's optical

networks group

Aon Consulting Linda CullitonNortheast Key Account

Management Leader

Global account executive at Hewitt,

national practice leader for the integrated

health and absence management

programs for Mercer and 10 years with

General Electric

Aon Consulting J ennifer Daniels Vice President of U.S.Marketing

Founder and managing director of VisientLLC, a marketing and design agency

Atos Origin Peter VerkoulenVice President Energy

& Utilities

Principal consultant at EquaTerra, Vice

President Strategic Sourcing and Busines

Development at Atos Origin and a scientis

for Applied Information Technology at the

University of Eindhoven and Twente

BT Global

Services

Olivier

Campenon

CEO BT Global

Services France

Head of the Middle East, Africa,

Scandinavia and Central & Eastern Europ

Capgemini Cyril Garcia Strategy Director

Head of Business Development for

Capgemini Consulting France, VP

responsible for public sector in Cap Gemin

Ernst & Young

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CB Richard EllisGroup

Gil Borok Chief Financial OfficerCAO and CFO of Americas operations,previously Corporate Controller

CSC Gavin LarkingsPresident of CSC's

Australian operations

VP of service delivery with CSC's Manage

Services Sector for EMEA and VP of

service delivery in the Australian region

Dell Services Anurag J ainHead Dell Services

Delivery Group

Head of Applications Solutions and

Insurance and Business Process Solution

at Dell Services

EDB ThorolfThorstensen

Acting EVP ITOperations

N/A

EXL Service Rembert de VillaHead of Partnerships

and Alliances

Managing Principal and Head of

Transformation

First Data J oe ForehandChairman and Interim

CEO

Senior advisor at KKR, and chairman and

CEO at Accenture

Fujitsu Masaki Kajiyama

President Fujitsu

Systems BusinessThailand

President of Fujitsu Asia; General Manage

Global Accounts Business Unit, Global

Accounts Sales Division; and Director ofComputer Business Group, Global Accoun

Sales Division

Hewitt Tim PowellMD Australia and New

Zealand

Partner at Accenture and leadership roles

with Deloitte and KPMG

Integreon Allen McNeeSenior Vice President of

Enterprise Sales

President of document management

services for Merrill Corporation and sales

head for Merrill Legal Solutions

LiberataMelanie

WhitfieldHR Director

Deputy Director of Workforce Strategy for

the Cabinet Office, People Director for

Prudential, Head of HR Operations for ED

and Head of HR Operations & ER for both

Gatwick and Heathrow Airports

Patni Alison FryHuman Resources

Director for EMEA

J oins from Real HR Consulting

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PlatformOne Henry Hardin III President SCI Group Founder and CEO

PlatformOne Deb Hubbard Chief Financial Officer N/A

PlatformOne Sam Nagia Chief Operating Officer N/A

PlatformOne Eric Nazarian Chief Information Officer N/A

StarTek Rod SpiresManaging Director

Philippines

VP of operations for Sitel and senior

positions with Sykes

Unisys Phil HeggieVP, GOIS Global Sales,

Asia Pacific

Worked for EDS, Accenture, and Siemensmanaged his own IT consulting firm; head

of global outsourcing for Unisys EMEA

region; and VP and GM of Unisys

outsourcing business in Asia Pacific

Unisys Scott Whyman

VP and GM, Global

Outsourcing and

Infrastructure Services,

Asia Pacific

VP and GM for Unisys Asia, sales and

general management roles within Unisys

Australia and New Zealand, managing

director of the PCS Group and divisional

CMO for Australian Consolidated Press

Williams Lea Deb Dulsky

CEO of Marketing

Solutions Business

Division

SVP of Business Development and Client

Solutions with Affinion Group, and COO

and Partner at Total Fulfillment Services

Wipro Mark FlemingHead of Telecom, Media

and Technology

Partner at Accenture

Wipro Pratik KumarCEO Infrastructure

Unit

EVP Human Resources

Gradient 201004

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