Government services for enterprises in Bremen – Lessons learned for Pan- European service design...

Government services for enterprises in Bremen – Lessons learned for Pan-European service design

Gisela Schwellach

Dr. Martin Hagen

bremen online services GmbH & Co KG

Department of E-Government, Senator for Finances, Bremen

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Bremen – A short portrait

Bremen is Germany‘s smallest city-state: state and local governments are combined; population in the city is about 540.000

One of three winners of Germany‘s biggest E-Government competition („MEDIA@Komm“); resulting in ca. € 20 Mio matching funds from 1999 – 2003

E-Government is strategic development option for Bremen:

Modernization of public administration

Support E-Commerce development

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Enterprises – early adopters of E-Government

Intermediaries such as lawyers, tax consultants and architects have professional relationship with administrations = high incentive for participation

IT-support is fairly widespread in enterprises = high-pay off from eliminating „paper interface“

Additional costs are comparatively low (card + cardreader, certificate management, internet access, etc. ...)

Result: Intermediaries are prime target group for Bremen‘s administration

More than 50 different types of transactions with 28 service providers (both public and private)!

Citizens:- Moving- Family- Transportation- Education- Leisure- Money

Intermediaries:- Online-Registers- Collect outstanding liabilities- Tax-related affairs- Construction permits- car registration

Enterprises:- Procurement- Tax- Payment- Online-Registers

www.bremer-online-service.de

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Online-Register

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Handelsregister

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OptiMahn and ProfiMahn

Collection outstanding liabilities for professionals and lay-persons

OptiMahn: web-based entry of data with many support features and plausibility checks

ProfiMahn: direct transmission and paperless workflow including electronic signature

Result:

Three agencies merged into one

60% less personell

30 % of all professional applications are received online

Sold to Northrhine-Westphalia, Baden-Württemberg, Hessen, Hamburg and others

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E-Procurement

Goals:

Process optimization

Integration in Erstausbildung

Standardized workflows

Transparency and legal security

More and better controlling data

Integrated project:

All tenders of any kind

Electronic Catalogue (MRO)

Paper less tendering process

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Multi-Language Support

Increasing importance of „special user groups“

English-language alternatives

Other aspects: „Access for All“

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Citizen

Professional

Enterprise

Portal -intermediary

platform

CA CACA

other ...

finances

socialservices

civil services

financialclearinghouse

Key-Challenge: „Opening up closed systems“

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A common basis: GOVERNIKUS of bremen online services

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Supported electronic signatures

GOVERNIKUS supports electronic signatures (qualified electronic signatures according to EU directive) of the following trust-centers (proven functionality)

- PKS-Card, T-Systems TeleSec - SEA-Card, Deutsche Post SignTrust - e:secure-Card, DATEV - Karte der Steuerberaterkammer Nürnberg (e:secure-Card) - Medizon Signaturkarte, Medizon AG * - BNotK-Karte, Bundesnotarkammer *

In addition, all cards based on Sign-Trust or Datev-cards, for example BAWü-Card, Steuerberaterkammer Bremen, Saarland, München, Bamberg, Berlin, etc. work

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Supported card readers

• Card readers with display and PIN-Pad (class 3)

Kobil Systems KAAN Professional COM

Omnikey CardMan 8630 TrustCOM, USB

CpayS Cashmouse COM• Signature-PIN is entered via card reader (Kobil) or

keyboard.

• Bremen offers additional card-manager for all supported cards

• Card readers without display and PIN-pad: 12 readers from Towitoko, Omnikey (Utimaco), Kobil Systems, Giesecke & Devrient, Reiner SCT, ORGA.

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E-Payment – Einbindung in Applikationen (3/3)

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A common standard: Online Services Computer Interface

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OSCI - Design Highlights

XML-based standard

Two-Layer-technology:

Common security/routing protocols (according to EU-directive on digital signature)

Content: process-specific DTDs: allows easy translation/integration of existing data formats

End-to-end-security

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OSCI-Standardization effort

OSCI Clearinghouse

OSCI Bases

OSCI Quality Assuarance

Open Process (as eGIF inEngland –>)

Cooperation with IDA,eGIF, eLINK intended

Government services for enterprises in Bremen – Lessons learned for Pan- European service design...

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