Government of Rajasthan E-GOVERNANCE FRAMEWORK Governance... · 2019-08-20 · Manage Workflow...
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E-GOVERNANCE FRAMEWORK & SECRETARIAT REFORMS Government of Rajasthan
Transcript of Government of Rajasthan E-GOVERNANCE FRAMEWORK Governance... · 2019-08-20 · Manage Workflow...
E-GOVERNANCE FRAMEWORK
& SECRETARIAT REFORMS
Government of Rajasthan
E-Governance- Source , Driving Force and Nature
■ Sources of idea –
– academic world and practice 80s.
– Toffler , Friedman and Life 3.0
■ Driving Forces :
– speed
– Objectivity
– Systematization
– punctuality
– Standardization
– Customization
– differentiation
– innovation
– improvement
– feedback , business etc.
■ Anti hierarchical , Time saving , Eco friendly , Cost effective , Responsive and democratic
■ Governance as cybernetics , Govt. as big cy machine - info
processing – inputs, outputs feedback.
■ Primarily e-G Implies
– information processing
– Standardization of processes and outcomes
– Modules
– functional categorization,
– evaluation of information
– decision support system and
– Feedback.
E-Governance- Concept and Functions
■ Citizen Centric application (G2C)
■ Department/ Business Centric Applications (G2B)
■ ICT Infrastructure (Hardware and Software)
■ Startup Ecosystem
E-Governance- Dimensions
Citizen Centric Applications (G2C) Some of the applications are
■ eMitra
■ eMItra Plus
■ Rajasthan Sampark
■ ePDS
■ Bhahmashah Swasthya
Bima Yojana
■ eHealth Records
■ eBazaar
■ RTI Portal
■ RajeGyan
■ Gyan Darpan
Department/ Business Centric Application (G2G/G2B)
1. Raj Kaj – Office Aumation Suite
2. RajERP- Office Automantion Suite for
PSU’s and Companies
3. Chief Minister’s Information System
(CMIS)
4. eProcurement
5. Integrated Raj ePanchayat
6. RajSahkar- Co-op
7. Raj eSign
8. Advanced Analytics
9. 3D City
10. 3D modelling of Heritage Monument
11. Water and Effluent Management
System
12. Abhay Command Center
13. Recruitment
14. Integrated GIS Based Works
Management System
15. Securities Investors Protection
Fund
16. Forest Management and Decision
Support System (FMDSS)
17. Rajdhaara
18. Mines and Geology
19. Labour Department Management
System (LDMS)
And many More.....
ICT Infrastructure Projects
o Big Data
o Bhamashah State Data Center
o Raj Net
o Raj VC (Video Conferencing Facility)
o IP Telephony
o Video Wall
o Raj Wi-Fi
o Rajnet Captive OFC
Startup Ecosystem
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o BHAMASHAH TECHNOHUB
o BHAMASHAH TECHNOFUND
o Challenge For Change
o ISTART Knowledge Program
o Rajasthan STACK
ICT Infrastructure Project– (contd.)
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RAJ KAJ Secretariat Reforms Catalyst
Vision o Integrated office automation across the State
o Create a smart / intelligent system for enhanced productivity
o One-stop-place for all employees, for all their functions & roles
o Decision support system and workflow, not merely post-facto data entry
and reporting systems
o Personalised dashboards with priority and organisation trends
o Focus on simplicity & usability across devices. Office on-the-move.
o Create a platform not merely a solution
Why Raj Kaj?
o Delay – Time
o Hierarchy
o Business Rules
o Standard Processes
o Knowledge Updating
o Skill Upgradation
o Cross Referencing
o Not in Sync with Changes
o Accountability Standards Missing
Raj Kaj- An office Automation Suite A secretariat Office involves
Employee/Team
Leaves
Performance Appraisal Report
Immovable Property Return
NOCs
Awards /Recognition
PE/DE
Training
Transfer and Posting
Promotion
Files & Correspondence (Dak)
Meetings
Communication/Messaging
Tours
Salary*
Claims*
Store Requisition
Government Accommodation
Cabinet Meeting Management
Many more…..
Personnel
Information
Components
File & Dak
Management
Knowledge
Management
Messaging &
Collaboration
Smart Office
Assistant
Workflow: Automation/Standardisation of processes/Common Data Sets
Accessibility: Mobile Apps, Smart Devices, 24x7
Identity: Profile & Profile Directory, S.S.O., Biometrics, Digital Signature, e-Sign
Resource
Management
Key features/Uniqueness of Raj-Kaj
Defining Groups
Provision to create Groups - Modules and functional groups
Manage Workflow (Routing /Approval Hierarchy)
Provision to define N-Level workflow as per requirement.
Provision to add multiple verifiers / verifier groups Module wise
Assigning Rights – No sharing of Password
Provision to assign rights to PA/PS for taking action on behalf of officer - module wise
and can be withdrawn anytime.
Template Generation
One time Template defining feature for ease in creation of Order/Letter.
Office level Customization of templates.
Communique
Provision for bulk communication, one way – two way communications, manage
communique through number of responses received
Uniqueness of Raj-Kaj
Offices Up to last miles : Capturing sanction post/employee actual
details up to last level Office.
Not merely a post facto entry, An end to end solution of Processes.
GoR specific Working calendar along with that option to Customize department/Office specific working calendar (Eg. GoR is 5 day working but Medical Education is 6 day working)
Time bound rules for automatic escalation of matter of importance/long pending issues at appropriate level.
A. Employee Profile Management
Personal details and Service Details
Transfer-Posting, Promotions
Awards, Enquiry-Punishment
Service Book
Attendance management
Leave management
Tours
B. File and Dak Management
File Management
File creation, movement and processing
Milestones/timelines based alerts/notifications for dealing
subject matters
Dak Management
Dak creation, assignment and processing
C. Knowledge Management Centralised office/individual-specific information repository
Bi-lingual Digitization
eLearning repository
D. Messaging & Collaboration Email & SMS
Subscription /notification
Instant Messaging
Raj Samvaad (A mobile Chat App)
E. Resource Management
Store Management
Government Accommodation
Facility Management
F. Smart Office Assistant
Custom templates & template library
Auto-generated Letters, UO notes, Sanctions, MoM
Personal To Do list & Dashboard
G. Raj-Samvaad
An Official Messaging Application for Collaboration and Communication for Rajasthan Government
officials
Centralized and web-based address book
Secured messaging, encryption of messages
Availability of Common Groups created in Raj-Kaj application
Real Time updation of Group Members on change in Service Status
Message Broadcasting – Broadcast messages to users and Groups
Unique Features:
No storage of Contact Details on Phone.
Send message without being a member of that group.
Data being maintained at Rajasthan State Data Centre (RSDC).
H. Rajasthan Sampark Overview
Rajasthan Sampark portal launched in June 2014.
A revised enhanced version of portal “Rajasthan Sampark Helpline – 181” was
launched in August 2017, Integrated with 400 seater Contact Center at
Secretariat
Rajasthan Sampark Helpline 181, covers 33 districts and all government
departments, boards / corporations and educational institutions.
Multiple modes of grievance registration with functionalities of end to end
grievance management
One stop platform for citizens to lodge grievance, track status, send reminders,
feedback and request for reopening of grievances
Centralized real time basis dashboard for higher authorities for proper
monitoring of grievances
A standardized process comprising of various stages of grievance management
life cycle
URL for accessing Rajasthan Sampark Portal is http://sso.rajasthan.gov.in
List of modules implemented so far
Leave Management module
Performance Appraisal Report (ACR)
IPR (Immovable Property Return)
Tour – Apply, Approval process
Store Management module
No objection certificate for ‘Passport’, ‘Foreign visits’, ‘competitive exams’
Claim Management - Telephone Bill Reimbursement
Cabinet Meeting Management
Employee Information System (EIS)
File & Dak
Training
Raj Samvaad (Under Implementation)
Implementation status in Departments
40 + departments has implemented One or more modules of Raj-Kaj based on
their priority. Few to list:
Information Technology and Communication
RajCOMP Info Services Ltd.
Economics and Statistics
Forest Department
Medical and Health Department
Medical Education
Factories and Boilers
Registration and Stamps
RREC
Co-operative department
Police (Vigilance, CIB, SCRB etc.)
Labour Department
Organization: 40+
Offices: 29,000+
Employees: 2,50,000+
System Transaction:
10,00,000+
Raj Kaj Video 1
Raj Kaj Video 2
Thanks
ICT Infrastructure Project– (contd.)
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Big Data:
A common infrastructure to storage and retrieval of heterogeneous data (both structured and
unstructured) to overcome the limitation of traditional Data Management System.
• Implementation of Use cases on unstructured data like Call Center Audio files, Face Recognition,
Digital Library, Application log analysis, citizen 3600, Grievance Analysis etc.
Bhamashah State Data Center :
Provides efficient electronic service delivery of G2G, G2C and G2B services, to enable various State
departments and enterprises to host their services/applications on a common infrastructure leading
to ease of integration and efficient management.
• Tier 4 Data Center with State of the art technology
Raj Net:
Integrated network solution for connectivity up to Gram Panchayats
Umbrella network connected with existing networks like RajSWAN, SecLAN, etc.
Multi modal connectivity like VSAT, Captive OFC, RF and terrestrial connectivity, monitored through
a Centralized Integrated Network Operating Centre
ICT Infrastructure Project– (contd.)
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Raj VC: Room based video conference facility at District Collectorate and Block Level Offices
• Software based video conference at low bandwidth till Panchayat Samitis across the State
IP Telephony:
IP Phone facility across Rajasthan mainly over RajSWAN, SecLAN and RajNET up to Panchayat level of
the State Government offices to support the routine administration operations and direct interactions
at ground level for better governance
Video Wall:
Video Walls in each Panchayat Samitis of the State for broadcast of various initiatives taken by
Government for the citizens.
• Facility for both centrally and locally managed content with auto power (On/ Off) on the pre-defined
time slots
• Audio-Video streaming of Live Events.
ICT Infrastructure Project– (contd.)
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Raj Wi-Fi:
Free Wi-Fi for residents at Atal Seva Kendras in all 10,000 Gram Panchayats, and 5000 Municipal
Wards.
• Download/Upload speed up to 2 Mbps per user
• Seamless connectivity as user can use same username and password across the state to
connect Raj Wi-Fi
Rajnet Captive OFC:
Robust, reliable, secure and scalable OFC network to offer high speed connectivity and bandwidth
to resident government officers, various camera locations at District Headquarters, and Wildlife
Surveillance & Anti Poaching System implemented in selected reserve forests of the state.
• Gbps bandwidth availability at each OFC connected offices across the state
• Dedicated 10 Gbps OFC link between DC Jaipur and DR Jodhpur
Department/ Business Centric Application (G2B) – (contd.)
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Raj Kaj o An Enterprise Platform to provide an electronic and collaborative workplace
to all organizations of Government of Rajasthan
o One stop place for all employees for all common functions and roles
o 30+ office procedures and employee specific services
RajERP
o A standard ERP platform for PSU’s and Government Companies
o modules like HRMS, Financial accounting, Project Management, Matarial
Management, Sales and Marketing etc
o Implemented in 10 PSU’s of the State
o Easy to Implement as more than 80% processes are similar
Department/ Business Centric Application (G2B) – (contd.)
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CMIS:
An integrated portal to facilitate
o online monitoring of the overall progress/status of CM announcements
o major projects being executed under various schemes
o Plans of the State Government.
o Interactive Real Time Dashboard
eProcurement:
Centralized portal to promote fair and transparent tendering process for
o public procurement by all government organizations
o Public Sector Undertakings (PSUs)
o More Than 250000 Successful Tenders amounting Rs 5 lakh+ cr
Dept/ Business Centric Application (G2B) – (contd.)
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Integrated Raj ePanchayat
Single point solution for Panchayat Activities covering all PRI’s i.e. ZP(33), PS(295)
and GP(9892) as-
o Works Management
o Fund Management
o Real time online Payment by PRI’s.
o More than 300000 works and 4000 Cr payment available on system.
Raj Sahkar
Integrated Co-operative Management System for day to day activities of
Department covering-
o Management of Co-op Socities
o Audit Management
o Interactive Dashboards
Dept/ Business Centric Application (G2B) – (contd.)
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Raj eSign:
Secured and Aadhar OTP enabled electronic signature with
o hassle free digital signing for electronic self attestation e-Verification.
o no need of DSC dongle
Advanced Analytics:
Generic Decision Support System for Revenue Earning Departments of the State
helping in -
o Increase in revenue generation by identifying tax evasions
o Increase in tax base.
o Interactive Dashboards for Transport, Revenue, Commercial Tax, Registration
and Stamps, Police, Excise, Mines and Geology, Medical and Health etc.
Department/ Business Centric Application (G2B) – (contd.)
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3D City and 3D Modeling of Heritage Monument
Unified platform for hosting GIS based virtual 3D Model of
o Jaipur City for effective planning and disaster management
o Realistic visualization of city for planning, Emergency/Disaster Management,
Security,
o Utilities Management,
o Traffic Management and Project Monitoring,
o Simulation of various city planning scenario l
o 3 D Modeling For preservation and conservation of heritage structures, historical
buildings etc
o Interactive user driven walkthrough
o Guided virtual tours for tourists
o Interactive Web and Mobile based games
o Interactive virtual Light and Sound show
o Interactive learning platform for Historians, Researchers and Architects
o 3D Printing of scaled models and artefacts
Department/ Business Centric Application (G2B) – (contd.)
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Water and Effluent Management System
A means to enhance the efficiency in water supply through technical and managerial
improvements resulting in energy, water and monetary savings. Aims at optimizing of
water supply and improving service delivery to the public
Abhay Command Center:
This project implements holistic and integrated surveillance system including Dial
100, Forensic investigation, Intelligent Traffic Management System and Dispatch
Center in seven cities of the Rajasthan viz. Ajmer, Bharatpur, Bikaner, Jaipur,
Jodhpur, Kota and Udaipur
Recruitment:
Single Destination for recruitments of Government of Rajasthan
• Single platform solution for all the stakeholders
• Enabling all aspirants to apply for various posts
Department/ Business Centric Application (G2B) – (contd.)
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Integrated GIS based Works Management System
Integrated Web and Mobile enabled GIS based workflow management system has
been established for
o Efficient planning, implementation & monitoring of entire project lifecycle.
o Systematically manages the flow of work & approval process
o Efficient Project Management
o Tracking of on-going & upcoming projects along with their status on GIS map
o Geospatial technology supported data analysis and reporting
State Insurance and Provident Fund:
o Online Management for State Insurance and Provident Fund of 7.5 Lakh
Employees
o Online application processing - Claim, Withdrawals and loans to Employees
o Integrated System for Data Exchange from IFMS
o More than Rs. 50000 Cr reconciled data is available
Department/ Business Centric Application (G2B) – (contd.)
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Rajdhaara:
GIS based decision support system that uses geospatial data of various government department to
help departmental users to perform inter sectoral spatial analysis which facilitates planning,
management and monitoring of assets/resources.
Mines and Geology:
o Key processes automation o preparation of mineral blocks for e-Auction,
o obtaining/granting approvals,
o sanction of lease,
o generation of eRawanna,
o dealer registration,
o issuance of eTransit-Pass,
o Seamless workflow for end-to-end management of mines, sanctions,
assessments, challan deposits, inspection of illegal mining, transportation
and stocking
o Integration with GIS for enabling GIS based exploration .
Department/ Business Centric Application (G2B) – (contd.)
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Rajdhaara:
GIS based decision support system that uses geospatial data of various government department to
help departmental users to perform inter sectoral spatial analysis which facilitates planning,
management and monitoring of assets/resources.
Mines and Geology:
o Key processes automation o preparation of mineral blocks for e-Auction,
o obtaining/granting approvals,
o sanction of lease,
o generation of eRawanna,
o dealer registration,
o issuance of eTransit-Pass,
o Seamless workflow for end-to-end management of mines, sanctions,
assessments, challan deposits, inspection of illegal mining, transportation
and stocking
o Integration with GIS for enabling GIS based exploration
Labour Department Management System:
A comprehensive application with facility for online registration under 10 different acts, online
generation of Labour card, online verification process for welfare schemes of construction workers
and Settlement of Industrial Disputes and complaints.
ICT Infrastructure Project– (contd.)
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Bhamashah Technofund:
o Fund of INR 500 crores to start-ups levitating the Start-up community of
Rajasthan to the highest pinnacle in the country
o Offering fund of INR 500 crore to state’s start-ups in the form of loan or
equity
Challenge for Change:
o Giving youth an opportunity to directly partner with the State government
o Offering direct work orders worth INR 1 Crore to youth without following the
traditional tendering process
ICT Infrastructure Project– (contd.)
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iStart Knowledge Program:
o The only Integrated Start-up Platform in India
o A one-stop solution for Start-ups, Incubators, and VCs for ease of doing
business and assessing all benefits & offers by the Government
o Mentoring to help start-ups improve their chances of success and funding
o Help start-ups to connect with government for seed funding or larger capital
investments
o Providing free incubation facilities at iStart Nest incubation centres across
the State
ICT Infrastructure Project– (contd.)
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Rajasthan Stack:
Provides services like
o e- Sign, Direct Benefit Transfer, Raj Payment Platform and State Master
Centralized Data Hub, free of cost to the general public, entrepreneurs and
innovative start-ups.
o A set of APIs that lets governments, start-ups, and business organizations to
utilize the unique digital infrastructure and resolve issues.
o Works towards providing 4 unique technological layers: Paperless layer,
Cashless layer, Presence layer and Consent layer.
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eMitra: o Service Delivery Kiosk ensuring service delivery till the last mile- 60000+
o A multi Channel platform offering wide range of services - 500+
eMitra Plus: A unique initiative of Government of Rajasthan (GoR) “e-Mitra Plus”, also
called SERVICE ATM enabling with in built VC facility upto GP level
Rajasthan Sampark o Centralized Public Grievance Redressal Mechanism “ Rajasthan Sampark 181”
with call Center of 400 Seats.
o One stop shop for citizens to track status, send reminders, feedback and
request for reopening of grievances
Citizen Centric Applications (G2C) Contd..
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ePDS:
Delivery of PDS benefits with biometric beneficiary validation using Aadhaar
o Delivery through Point of Sale (PoS) devices at all Fair price shops (26,500+)
o More than 1 Cr transactions per month with option for cashless Aadhar based
payment
Bhamashah Swasthya Bima Yojna:
IT solution for Health Insurance Scheme for the State of Rajasthan
o Online Claim Processing and payment for the medical insurance
o More Than 1400 Hospitals empaneled (Govt and Private)
o 55 lakh+ claims amounting Rs 3000 Cr+ has been processed
RTI Portal: Single point access to all information and services mandatory under the RTI Act –
2005, online filing of RTI application, appeals and fees by citizen, decision
communication
Citizen Centric Applications (G2C) Contd..
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Raj eGyan o Online e-learning solution for accessing the digital contents,
o Option for online viewing, or downloading, storing and viewing offline content
o 300+ e- books and 2000+ videos available on the portal
o Third Party reference contents from YouTube, Khan Academy, & Quiz
Academy available.
Gyan Darpan:
Offline digital learning solution for proving digital content to students residing in
rural areas of the state with limited or no internet connectivity
Citizen Centric Applications (G2C) Contd..
