Government Digital Service @karakane kk Community lead for ... · Simpler, Clearer, Faster GOV-UK...
Transcript of Government Digital Service @karakane kk Community lead for ... · Simpler, Clearer, Faster GOV-UK...
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Kara KaneCommunity lead for user-centred designGovernment Digital Service@karakane_kk
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Making UK government user-centred
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I’m from the Government Digital Service
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GDSGDS
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GDS
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GDSGDS
“Government isn’t meeting the needs of users”
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Revolution not evolution
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GDSGDS
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GDSGDS
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GDS
Civil servant facing60% Process paper55% Make assessment50% Create a case50% Exchange data with govt45% Assign tasks40% Check data vs data25% Account management
End user facing90% Publish information 85% Send notification80% Submit information 65% Two way conversation45% Submit file/evidence35% Create account30% Confirm identity30% Pay government30% Give permission25% Issue certificate15% Register something15% Find item in list10% Book appointment10% Pay user
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Messages Information Payments
Registers Verification Hosting
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GOV.UK Notify GOV.UK GOV.UK Pay
GOV.UK Registers GOV.UK Verify GOV.UK PaaS
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GDS
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GDS
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GDS
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Building blocks for establishing user-centred design
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Design Principles
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Service Standard
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Service Manual
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Service Assessments
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GOV.UKDesign System
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GitHub
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Posters
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Tumblr
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Communities and community gatherings
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10 types of user-centred design training
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300+ blog postson design, user research etc.
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Thanks!
Kara Kane@karakane_kk