Governance and Accountability with Performance Management Mark Uusitalo Account Manager Tony Alvarez...
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Transcript of Governance and Accountability with Performance Management Mark Uusitalo Account Manager Tony Alvarez...
Governance and Accountability with Performance ManagementMark Uusitalo Account Manager
Tony Alvarez Senior Sales Consultant
November 6, 2007
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 2
Who we are
Challenges in State and Local Government
Business Objects Solutions
Q/A
AGENDA
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 4
Business Objects Delivers
BI tools for every end user need; BI infrastructure for IT
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 5
INDUSTRY LEADERSHIP ACROSS BI CATEGORIES
Forrester Wave™: Information Quality Software, Q1 200617 Jan 2006
Info
rmat
ion
Qu
alit
y
Forrester Wave™: Business Intelligence For Analytic Reporting, Q1 20062 Feb 2006
An
alyt
ic
Rep
ort
ing
Forrester Wave™: Business Intelligence For Enterprise Reporting, Q1 20062 Feb 2006
En
terp
rise
R
epo
rtin
g
Forrester Wave™: Enterprise ETL, Q2 2007
ET
L
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 6
Business Performance Solutions
Screen clipping taken: 10/30/2007, 9:59 AM
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 7
Business Objects EPM Solutions for Government
Budgeting and PlanningBudget Formulation
Budget Execution
Budget and Performance Integration
Budgeting for Results
Performance Based Budgeting
Workforce Planning
Scenario Planning
Predictive Planning
Demand Planning
Consolidations
Strategic Planning
Capital Planning
Payroll and Labor Planning
Financial ManagementCost Allocations
Managerial Cost Accounting
Shared Services Costing
Activity Based Costing
Program Costing
Project Costing
Output Costing
Marginal Costing
Statement of Net Cost (SNC)
Productivity Management
Performance Management Dashboard
Balanced Scorecard and Strategy Map
Financial Reporting and Analysis
Forecasting
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 8
State of California Department of Motor VehiclesState of Washington Department of Fish & WildlifeGeorgia Department of TransportationCity of San Antonio, TexasCity of Toronto, CanadaCity of Waco, TexasU.S. Department of AgricultureSecurities and Exchange CommissionPatent and Trademark OfficeU.S. Environmental Protection AgencyU.S. Department of LaborU.S. Department of Homeland SecurityU.S. Department of StateU.S. NavyU.S. Air Force
Business Objects EPM Customer Examples
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 9
Georgia Dept of Transportation
Show Video………………..
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 10
Critical Business Issues Manage performance across GDOT with data from all sources and systemsMonitor initiatives and track business processes to proactively resolve issues
Business Objects CapabilitiesBusinessObjects XI dashboards, scorecards and strategy maps used for performance management of 14 strategic objectives Integrate data from PeopleSoft, Oracle, IBM and other legacy systemsSingle integrated platform for IDD, EPM and EIM across organization
BenefitsGDOT accurately and proactively manages road and bridge development, contract bidding processes, and ensures on-time completion of projectsAnalyze and improve performance of contractorsGDOT executives use Business Objects to closely manage financial and cash flow forecasting for billions of dollars in state programs
Georgia Department of Transportation
“Business Objects gives deeper insight for business managers and engineers to see how their activities map to success of larger agency projects.”
Jim DavisGDOT Strategic Development
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 11
Trusted and Accessible EPM Data
WebIntelligence
Crystal Reports
EPM
EIM
Data Quality
Automated
Extraction
From
Georgia DOT
Databases
and
Enterprise
Systems
BI and EPM Platform
GDOTData
Warehouse
Construction
Accounting, Finance, HR
Permitting
Purchasing
Projects
GDOT Staff, Management,
Engineers
Budgets,Spreadsheet, Documents
Dashboards
Reports
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 12
Strategy Map for all GDOT Managers
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 13
Managers and Engineers See Performance at a Glance
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 15
YOU’VE SPENT MILLIONS TO AUTOMATE YOUR BUSINESS
Source: Gartner Research 2002/2003
Application Project Average Total Cost
CRM $1,200,000
ERP $16,000-$20,000 per user
SCM $1,500,000
HR $850,000
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 16
BUT THE INFORMATION’S NOT REACHING BUSINESS USERS
Base: 675 US and European business executives and managers
Source: BusinessWeek Research Services
Gut Feel DecisionsAll of the time
75% of the time
50% of the time
25% of the time
Never
Aware of bad decisions
managers have made due to
insufficient information
“Gut Feel” used by >60% of people, >50% of the time
Information available for important business decisions
Always just the right amount (rare)
Usually too much
41% 22%
38%
Usually too little 77%
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 17
State and Local Government Performance Management
State and Local governments are applying performance measurement and strategic planning to promote:
Greater accountabilityHigh-performing, transparent agenciesImproved communication with citizens
Government Financial Officers Association (GFOA)GFOA Performance Management Initiative (2002)Measuring Cost of Government Services Best Practice (2002)Performance Management and BI Technology White Papers (2007)
Government Accounting Standards Board (GASB)Service efforts and accomplishments (SEA) measuresManaging for Results (MFR) process
International City/County Management Association (ICMA) Center for Performance Measurement (CPM)
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 18
Government Environment Today
Intense budget pressures
Expected to reduce spending/taxes while improving services to citizens
This is the very definition of how governments need to become High Performance
Organizations
Administrative services are a key part of creating High Performance Governments
Administrative operations tend to be under-staffed and under-resourced, and left with old technology
Service suffers, and administrative departments tend to find it difficult to recruit top talent
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 19
Value Proposition
Why should governments work to manage performance, as
well as deliver citizen services?
1. Comply with legal requirements
2. Better achieve organizational mission
3. Help the organization ‘work better’
4. ‘Tell the untold story’
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 20
Obstacles Governments Encounter Implementing Performance Management
Executives have not found a clear, comprehensive way to measure value
The supporting measurement technologies are not in place for effective performance management
Measurement must be data-driven, but data is usually not readily available
Gaining legislative support is challenging
A fundamental lack of understanding of the concept of performance management and inadequate management skills impede progress
When they do develop performance information, political realities prevent executives from using it.
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 22
Business Objects Delivers
BI tools for every end user need; BI infrastructure for IT
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 23
BusinessObjects Enterprise XI Technical Architecture
A modern, service oriented architecture (SOA)
Supporting Web services, Java, and .NET
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 24
BusinessObjects XI Functional Architecture
Reporting
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 25
Copyright © 2006 Business Objects S.A. All rights reserved.
Performance Management from Business Objects
Track enterprise performance
Custom analytic dashboards
Monitoring and management of metrics
Enterprise-wide, executive level to line level
Understand impact
Avoid surprises, manage exceptions, monitor trends
Manage improved performance
Drive proactive and predictive decisions
Collaborate to improve efficiency and share best practices
A process to drive improved organizational performance
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 26
Performance Management Products
Build dashboards and scorecards
Alert end-users with changes in KPIs
Enterprise reporting supports Dashboard solutions
Advanced performance management needs with analytic engines
Set Analysis Predictive Analysis Process Analysis Rules Engine Alerting Capabilities
COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 27
Copyright © 2006 Business Objects S.A. All rights reserved.
Key Components of Performance Manager
Scorecards Goals Roles
Discussion Threads
Recommended Actions
Strategy Maps