2017 Event Snapshot

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December 5th, 2017

Fairmont EmpressVictoria, British Columbia, Canada

www.CanadianInstitute.com/GovConnect-BC

www.CanadianInstitute.com/GovConnect-BC-2018

GovConnect BCTowards an Open and Citizen-Centric Public Sector

GovConnect BCTowards an Open and Citizen-Centric Public Sector

CI

Event OverviewFor years, citizens have enjoyed the benefits of the consumerization of technology in the private sector. Now tech-savvy citizens are holding governments to higher expectations. Governments are feeling the pressure to adapt — or risk becoming less relevant.

GovConnect BC is part of the GovConnect series and offers a unique, invitation-only format for heads of IM/IT and policy to enable direct collaboration with peers involved in public sector transformation from across BC. Participants discussed and worked through challenges relating to the adoption and implementation of new tools, technologies, and approaches to being more citizen-centric. These conversations also included strategies around change management, leadership, and team governance.

The rotating roundtable sessions allowed attendees to take advantage of direct engagement with topics at the heart of BC’s public sector transformation.

Event ContactsProducerCharlotte PedersenC.Pedersen@canadianinstitute.com(P) 416-927-0718 x 7335

Marketing and Press Ashleigh BakerA.Baker@canadianinstitute.com(P) 416-927-0718 x 7275

Sponsorship Daniel GellmanD.Gellman@canadianinstitute.com(P) 416-927-0718 x 7389Graeme CowlenG.Cowlen@canadianinstitute.com (P) 416-927-0718 x 7387

“Excellent opportunity to meet people within provincial government working on similar projects and facing similar challenges. Also opportunity to learn from those who are ahead”.Kelli KryzanowskiDirector, Strategic InitiativesMinistry of Environment, Province of BC

GovConnect BCTowards an Open and Citizen-Centric Public Sector

CI

Delegates rotate around discussion tables during the day

Delegates allocated to a group

40 m

inute

discussion

HOW DOES THE INTERACTIVE ROUNDTABLE WORK?

The FormatThe unique format of this event is structured around a series of rotating peer-to-peer discussion tables that enable in-depth discussion and thought leadership. It avoids a traditional conference style “death by PowerPoint” to ensure each delegate receives an experience tailored to their current situation.

Moderated by experts, participants benefit from 5 rotations featuring informal, dynamic discussions with peers focusing on one aspect of digital transformation. These moderated discussions allow face-to-face interaction between delegates and speakers to focus on business challenges, implementation issues, and practical solution strategies.

• Delegates are strategically divided into groups before the event, ensuring a diverse range of perspectives and experiences.

• Every group visits 5 tables, each featuring a different discussion topic, for a 40-minute discussion throughout the day.

• Each table is moderated by a public sector leader as well as an executive from a technology partner.

• After every 40-minute discussion, the groups rotate to the next roundtable to have a new conversation on a new topic.

GovConnect BCTowards an Open and Citizen-Centric Public Sector

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Roundtable Discussion SummariesMany ideas and learnings were shared among delegates as they worked to come up with strategies and takeaways they could bring back to their teams. Explore some of the common themes and pain points that emerged from these roundtable discussions:

SECURING SENSITIVE INFORMATION FOR CITIZENS’ PRIVACY & PEACE OF MINDModerator: Gary PerkinsChief Information Security Officer (CISO),Information Security BranchGovernment of BC

Co-Moderator: Douglas SantosSecurity StrategistFortinet

To set the stage, this table first spoke of cyber security in the global context, noting that cybercrime will cost the world in excess of $6 trillion annually by 2021; an increase from $400 billion in early 2015. As a response, the global spending on cybersecurity defence is projected to exceed $1 trillion over the next 5 years.

During the discussions, delegates were asked to consider recent breaches such as Equifax, Deloitte, Accenture, and Uber, and were reminded that organizations do not get to choose whether they are attacked. As incidents are increasing in frequency in addition to getting more sophisticated and targeted than ever before, no organization is immune to attack. They noted that doing the basics well will only stop about 80% of the problems. As such, incidents have become a matter of “when” rather than “if”. Participants examined this shift as organizations are judged not only on their ability to prevent attacks, but detect and respond to them quickly as well.

Moving from the what, delegates tried to identify the why – why has the environment become one where cyber attacks are able to thrive? The group identified which of the commonly discussed challenges around security are true challenges, and decided:

• not enough resources (excuse)• not enough funding (excuse)• not enough people (excuse)• can’t get access to skills (fair)• it’s not a priority (fair)• legacy applications (fair)• technical debt, security debt (fair)• lack of understanding of the word “security” (fair)

Security was identified as a threshold capability, without which organizations will not be able to extract value out of other services as they won’t be trusted. Citizens deserve to conduct their online transactions knowing the information entrusted to governments is secure. By setting a solid foundation of enterprise-wide security, it makes it possible to promote Cloud usage, mobile devices, mobile employees, Internet of Things – all of which improve efficiency and help with cost savings.

GovConnect BCTowards an Open and Citizen-Centric Public Sector

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In terms of solutions, participants looked to the possibilities of blockchain and hyper ledger to help with things like identity access management, and enabling citizens to be in control of their data. Another suggestion was to resist the urge to capture more information than is required.

It was concluded that security is not just an IT problem, but a business enterprise risk issue. As such, security should be a top issue of concern for executives and Boards of Directors globally, as it is an enabler to the business. Executive (and policy) support is key to the success of any organization’s security, and ultimately, ability to adopt new technology and stay relevant.

Looking ahead to next steps and takeaways, the group was asked to think about the key pillars of security and identify what they should be focusing on for a defensible security posture within their organization. In addition to the pillars discussed throughout the roundtable conversation, what would their fourth pillar be?

Legi

slat

ion

Tech

nolo

gy

?

Defense Security Posture Mitigates Risk to an Acceptable Level to Prevent, Detect, and Respond to Attacks

Educ

atio

n

Identity? Trust? Engagement? Communication? Collaboration? People?

OPEN AND ANALYTIC GOVERNMENT DATA: PUTTING DATA TO USE

Moderator: Mélanie RobertExecutive Director, Service and Open GovernmentTreasury Board of Canada Secretariat

The purpose of this discussion was to define what open data is, and what the benefits & outcomes of using it within government can look like. Full summary unavailable at this time.

GovConnect BCTowards an Open and Citizen-Centric Public Sector

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ENGAGING THE DIGITAL CITIZEN

Moderator: Tanya TwynstraDirector, Citizen EngagementBC Government Communications and Public Engagement

Co-Moderator:Brent KennedyAccount Manager, Public Sector Western CanadaAdobe

The purpose of this discussion was to explore how to keep up with rising expectations of tech-savvy citizens, and deliver services as painlessly and seamlessly as the private sector. Full summary unavailable at this time.

UTILIZING PUBLIC CLOUD MODELS TO THEIR FULL POTENTIAL

Moderator: Stephen GordonExecutive Director, Corporate Software Branch & Cloud Strategy LeadOffice of the Chief Information Officer (OCIO), Ministry of Citizens’ Services, Government of BC

Co-Moderator:David LurieSenior Account Manager, Public SectorGovernment, Amazon Web Services

Cloud Computing has certainly received more serious consideration from governments in the latter half of this decade, as it offers the opportunity to streamline inefficient technology, cut waste, and deliver services quicker. Despite these benefits, it can remain daunting to address the challenges around Cloud deployment in governments. The group discussions focused on three topics: people, privacy compliance, and value propositions.

During the roundtable conversations, the discussion leaders noted that there is significant work ahead on the ‘people’ side, for any organization considering moving forward with enterprise adoption of Cloud. In particular, many people are still wrapping their heads around the impact to their job roles.

Compliance (security and privacy) also remains a hot-topic with considerable variation of understanding of how Cloud, whether private or public, meets compliance requirements. There is certainly an educational and change management piece that needs to be hammered down leading up to the adoption of this technology.

Beyond compliance and change-management, value proposition was also a strong topic of interest during the discussions. Delegates were curious to learn more about actual examples in which Cloud was used, and the impacts it had. As such, sharing use-cases that speak to past cost savings and business capabilities enabled by Cloud would go a long way in helping people understand why Cloud is compelling, and also why it isn’t always the answer. This educational piece is important to understanding why Cloud is (or isn’t) a fit to address your organization’s challenges.

Throughout the roundtable rotations, a disconnect emerged between Cloud services perceptions and facts. For governments to be able to take advantage of what Cloud offers, it is essential that those at the forefront of negotiating for Cloud services, and those already using Cloud services, collaborate and share information with their colleagues and other organizations to show real-world impacts that Cloud services can have on government processes and services.

GovConnect BCTowards an Open and Citizen-Centric Public Sector

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BUILDING THE AGILE NATION IN PUBLIC SECTORSpeaker:Evan LeybournSenior ICT Executive, Business Transformation Leader & Author(Formerly Business Intelligence Transformation Program Agile Lead,Department of Immigration and Citizenship, Australian Government)

Comparing conversations to those had in Asia-Pacific regions where the discussion leader is from, the level of discourse was quite innovative and forward-thinking for most of the Canadian teams. The conversations explored 4 key challenges relating to Agile adoption:

Theory of Constraints

The groups looked at how the biggest limitation to government organisations achieving agility isn’t the IT teams. In fact, there are diminishing returns on the investment in this space because theleadership, governance, HR or finance are the biggest constraints. As the discussion leader noted in one of his articles on the topic, “An organisation can only be as agile as its least agile division!”

Governance

Participants explored the different types of governance (approval vs audit) and the fact that most government organisations do not have a clear understanding of risk management. Therefore, they take the hardest governance approach (approval) which includes stopping all work before deciding to continue. This causes significant delays and inefficiencies compared to the audit approach where work is allowed to proceed, but there is a feedback loop to ensure the right work is being done.

Journey Thinking

Delegates discussed the different models that organisations are using to align their work with customer journeys and experience rather than internal processes. Participants looked at the benefits of that approach and a few tips of how to get started (empathy mapping, journey mapping, user centric design and design thinking). The group looked at use-cases, such as The Development Bank of Singapore’s journey approach, to dig deeper on the topic of successful journey thinking.

#NoProjects

Finally, the group discussions concluded with the exploration of different ways of funding and approaching work. The fact that project thinking is by nature temporary, as is analyzed in this article, means that continuous improvement becomes less of a possibility and certainly more costly. Addressing IT needs using project thinking can cause loss of knowledge, can be expensive, and responds only to a static need. Additionally, project thinking does not result in the predictability that executives are looking for when it comes to continuous improvement and change. As such, the group talked about the continuous improvement culture that has emerged around the world and how they can structure their work accordingly.

GovConnect BCTowards an Open and Citizen-Centric Public Sector

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Attendee Feedback

I met a lot of interesting people who I will stay in touch with so the networking component was great as usual.

The range of speakers brought a good balance of topics within an overall framework. The real world examples and experiences resonated with the direction that our organization is going and has practical discussion areas for further research within out organization.

The speakers were great and the round tables were very informative.“

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“Sara BergquistOnline Communications ManagerGovernment of Yukon

Gordon McLeanClient Business ManagerMinistry of Finance, Province of BC

Guy LandryService Design AnalystMinistry of Justice, Province of BC

GovConnect BCTowards an Open and Citizen-Centric Public Sector

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Attendees

Executive Director, Strategic ProjectsDirector, ITS Service DeliveryProgram Manager, ITDirector, Information Security & PrivacyExecutive Director, People & Workplace StrategiesDirector, Business IntelligenceProject DirectorDirector, Security Privacy & ComplianceDirector, Strategic Initiatives Information Management TechnologyDirector, Information Management & ArchitectureSenior Economist

Director, Digital SystemsExecutive Director, Corporate Software & Cloud Strategy LeadDirector, Organizational Effectiveness

Director, Information TechnologyDirector, Operation AnalysisDirector, Records & Information ManagementManager, Business Intelligence Research & AnalyticsDirector, IT Services Branch & CSOVP, Transformation Information ServicesManager, Client BusinessPrivacy & Information Security OfficerFounderGeneral Manager, Corporate ServicesManager, ITChairPresidentDirector, Corporate Planning & Event Leader

Attorney General & Public Safety SectorBC AssessmentBC Housing Management CommissionBC Justice SectorBC Ministry of Advanced EducationBC Ministry of Advanced Education Skills & TrainingBC Ministry of Attorney GeneralBC Ministry of Citizens’ ServicesBC Ministry of Environment

BC Ministry of FinanceBC Ministry of Forest Lands Natural Resource Operations & Rural DevelopmentBC Ministry of JusticeBC Ministry of Technology Innovation & Citizens ServicesBC Ministry of Technology Innovation and Citizens’ SocietyBC Oil & Gas CommissionBC Oil & Gas CommissionBC Oil & Gas CommissionBC Oil & Gas CommissionBC Pension CorpBC Pension CorporationBC Public Service Ministry of FinanceBC Public Service Ministry of FinanceBusiness Agility InstituteComox Valley Regional DistrictCowichan Valley Regional DistrictDigital Hamilton Task ForceDigital ID & Authentication Council of CanadaElections BC

TITLE DEPARTMENT

GovConnect BCTowards an Open and Citizen-Centric Public Sector

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TITLE DEPARTMENT

Senior Programmer AnalystDirector, Citizen EngagementManager, Online CommunicationsChief Information & Technology OfficerService Design AnalystDirectorBusiness Application AnalystBusiness Application AnalystManager, Business InnovationAnalyst, Security & PrivacyDirector, Information Management Security & PrivacyDirector, Communications & EngagementExecutive DirectorLearning & Development StrategistNatural Resources Transformation SecretariatTeam Lead, Change ManagementLead, Cloud Strategy EngagementAssistant Auditor GeneralChief Information Security OfficerChief Strategist

Manager, Program Planning & ImplementationManager, Information Management & PrivacyChief Information OfficerChief Information OfficerDirector, Corporate AdministrationExecutive Director, Service & Open Government

Elections BCGovernment Communications & Public EngagementGovernment of YukonICBCMinistry of Attorney General BCMinistry of Children & Family DevelopmentMinistry of Children and Family DevelopmentMinistry of Children and Family DevelopmentMinistry of Children and Family DevelopmentMinistry of Transportation & InfrastructureMinistry of Transportation & InfrastructureNatural Resource Transformation SecretariatNatural Resource Transformation SecretariatNatural Resource Transformation SecretariatNatural Resource Transformation SecretariatNatural Resource Transformation SecretariatOCIO Ministry of Citizens’ ServicesOffice of the Auditor General BCOffice of the Chief Information OfficerOpen Innovation Environment and Climate Change CanadaProvince of BCProvince of British ColumbiaSimon Fraser UniversityThe Representative for Children & YouthTownship of LangleyTreasury Board of Canada Secretariat