Gov 2.0Transparency and Technology and How its Changing the Public Sector

Pat FiorenzaSyracuse University

Gov 2.0March 18, 2011

Gov 2.0March 18, 2011

My Background • Current Masters of Public Administration Student

– Syracuse University• Graduate Assistant for Professor Ines Mergel• Believer in Gov 2.0 to engage our generation and

hopefully usher in a new era how we interact with government

• No IT/Programming Background • Please use #Gov20 Hashtag on Twitter in addition

to the #WLNY11• Let’s try to spark up a conversation with the

community. • If you have questions – send them to @pjfiorenza

Gov 2.0March 18, 2011

Presentation Overview

• Brief overview of Gov 2.0 • Government as a platform• Social Media Government• Great Gov 2.0 Examples• How to get involved

Gov 2.0March 18, 2011

Gov 2.0 Overview• Obama’s call for agencies to

be more transparent, participatory, collaborative

• Gov 2.0:– At the heart of Gov 2.0 is a

movement to use technology to spur innovation and participation in government

http://radar.oreilly.com/assets_c/2010/05/transformative.html

Gov 2.0March 18, 2011

More Gov 2.0..• Cloud Computing• Government Data API’s• Mobile

– SeeClickFix Example• Wikis• QR Codes• Crowdsourcing Information• Social Media

Government as a Platform

Gov 2.0March 18, 2011

• Idea away from “vending machine government”• We pay money, expect services – don’t like the

services so we shake the vending machine, there needs to be a better solution

• Creativity boom from Apple and iTunes marketplace, how do we use this model for government innovation?

Gov 2.0March 14, 2011

Gov 2.0 Initiatives - Local • Manor, Texas– Epicenter of Gov 2.0 – Impact on local Gov

• QR Code Program• Citizen Engagement

Portal• Pothole Reporting System

"The City of Manor's motivation to embrace Gov 2.0 principles came out of significant budgetary constraints that were beginning to impact our ability to serve our constituents. Manor does not have a significant tax base, yet we do have 6,500 people we must provide service to on a daily basis. As a city, we knew we could not afford to buy the industry solutions -- and financing technology just did not make sense, so we went another direction and began to innovate."

Gov 2.0March 14, 2011

• San Ramon Fire Department App• Places CPR Certified residents in

a database, alerts them when there is a cardiac arrest dispatch in a public area and the nearest defibrillator.

• Spurred by the Fire Chief, dubbed, Fire Chief 2.0, being next door to someone having a cardiac arrest, but not being notified.

Gov 2.0 Initiatives - Local

Gov 2.0March 14, 2011

Gov 2.0 Initiatives – Federal• NASA• EPA• FOIA.gov• Data.gov• Recovery.gov• United States Geological Survey (USGS)• Lots of great examples, would love to hear any

examples you know of or any cool ideas you have!

Gov 2.0March 18, 2011

Social Media In Government• Facebook, Twitter, FourSquare – for

government! • Government is using these channels

to engage– Everyone in government uses social

media a little differently.– Not all agencies on the bandwagon, yet

Challenges and Best Practices

Gov 2.0March 18, 2011

• Challenges – Digital Divide– Legal Questions– Using technology in meaningful ways – Organizational Culture

• Best Practices– Pull information from constituents, don’t just push information out– Focused Objectives with social media– Measure results

Gov 2.0March 18, 2011

Get Involved!• Challenge.gov– Federal Agencies post a particular problem which

they are facing and allow citizens to compete to find an innovative solution.

– Winners are given either monetary or non-monetary prizes

Gov 2.0March 18, 2011

More Great Resources..• GovLoop– “Facebook for Feds”– Endless blog posts, discussions,

great resource• GovFresh• O’Reilly Media• Mashable• Techcrunch

Contact Information • My contact information:• pjfiorenza@gmail.com• Twitter: @pjfiorenza• Would love to connect!

Gov 2.0March 18, 2011