Patterns of Bureaucracy

Alvin Gouldner

Punishment Centered Bureaucracy

Based on Authority/ Power Rule enforced by mgrs evaded by

wrkrs Entails tension and conflict Enforced by punishment

Deviance supposed to be willful Example - Absenteeism

Mock Bureaucracy Environment forces Neither enforced by mgrs or workers Entails little conflict betn. two groups Joint violation buttressed by informal

sentiments Deviation due to human nature Deviation status enhancing

Example - No smoking rule

Representative Bureaucracy Consensus/ culture Rules both enforced by mgmt and

obeyed by workers Little overt conflict, but tensions

For prodn. and for bodily welfare Joint support – participation,

education Deviation not intentional

Safety programme