Gossip Girls Ppt

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    OUTLINE

    BACKGROUND

    RECOM

    PROBLEM

    SWOT ANALYSIS

    SOLUTION

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    Third fastest growingcommunity in the state ofNew Hampshire

    Voted #66 US Best Town toLive In by Money Magazine

    Hooksett, NH

    BACKGROUN

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    Hooksett Town Hall

    BACKG

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    Hooksett Town Hall

    Administration Assessing Central WaterPrecinct

    CoEnforc

    EmergencyManagement

    Family Services Finance Fi

    Library Parks &Recreation

    Police Public

    Schools Sewers Tax Collector Town

    Town Council Town AdministrationHum

    Resou

    BACKG

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    HOOKSETT FOUR

    The four fired Hooksett town employees (from left): Michelle Bonsteel , code enforcer; JessicaSkorupski , administrative assistant for code enforcement; Sandra Piper , assessment director; andJoanne Drewniak , assistant assessment coordinator. (Photo taken from http://www.boston.com)

    BACKGROUN

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    We were all fired for one reasgossiping

    We neither started nor spread rumor but merely questioned close relationship between Aour town administrator

    BACKG

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    impropriety by the public andpreferential treatment A wasreceiving

    Malicious slander insubordinate, dishonest and

    unsuitable interfered with job performance and

    has and adverse effect on theefficiency of town services

    BACKGROUN

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    witch hunt An attack on his career, wife a

    home Firings cost the towns insuranc

    company more than $330,000 Psychological stress and dama

    our reputation

    BACKG

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    Hooksett Town Administration has failed to

    employ effective strategiesto reduce the negativeconsequences ofmiscommunication in theorganization.

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    Town information is readilyavailable online

    Council meetings are regularlheld

    Provides overall policy directand guidance for the

    Administrator Selects and hires the appropri

    people forthe available jobs andpositions

    STRENGTHS

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    Lack of communication amongemployees

    Weak culture of transparency Lack of up-to-date and written

    open communication anddisciplinary policies

    Lack of consultation with the

    town members Lack of information flow

    between employees andadministrator.

    WEAKNESSES

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    Social media and publicationstools to disseminate informati

    Ethics training Information technology availa

    OPPORTUNITIES

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    Negative public relations Reputation among some citizens

    and developers is quite negative Socio-economic and political

    events

    THREATS

    SWOT

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    SOLUTI

    Implications: Provide informatexplain the actions and decisionsadministration

    Concrete Action: General assebulletin board posts, e-mails, new

    COM

    reate an environment of tra

    bjectively assess any given

    aintain an open communi

    Goal: C reate an environmentransparency

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    Implications: Provide channels foreactions and feedback of the emplofoster an atmosphere that encourageemployees to speak up; increase crodepartmental communication

    Concrete Action: Weekly consultamong the members, strategic roundfeedback box; grievance desks

    Goal: Maintain an opencommunication channel

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    23/26Recommendations

    1. Provide ethics training toemployees in the organization

    2. Update the administrationcharters disciplinary policy onspreading malicious rumors

    3. Utilize social media platforms todisseminate information

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    -end ofpresentation-

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