GOOGLE HELPOUTS : HOW DOES THE

MODEL OF SELF-HELP WORK AND

WHAT’S THE VALUE OF THE

DIALOGUE BETWEEN RESEARCH AND

SOCIETY?

04.12.2014, EDUCAFE, METID – Politecnico di Milano

Introduction

Why mutual self-help?

… ...it comes from below

The turning of google

From self video...

The turning of google

...to video hangouts

Hangouts are virtual rooms where you can share video and talk at the same time with all the components inside, via microphone and webcam.

Hangouts

The hangouts are widely used even in MOOCs

Google + trip & tricks

The hangout is just one of the many tools offered by google plus, operation absolutely competitive and more complete than the other social networks.There are several tools available, so that they were made the Google+ Tips & Tricks for noobs:

10 Hints for Google Noobs

How to stream & record Google+ Hangouts

An example: a video tutorial in order to set an hangout: http://jefflebow.net/streaming-recording-google-plus-hangout

Introducing Helpouts by Google

The Google Helpouts platform, was launched on 4th November 2013. Its goal is to transform the video tutorial in real-time events, through which users can give and receive instruction stream.

http://youtu.be/K-VFC9AQM1k

Helpouts official website

https://helpouts.google.com/home

You can use the platform in a passive manner (searching for help), and active, creating your own Helpout. And you can use Helpouts both to look for experts in the network, but also to monetize your knowledge directly from home, offering your advice sitting comfortably in front of your computer.

How to pay and money back guarantee

All payments are done through Google Wallet. There are two kinds of pricings based on either a per minute or per Helpout session. Prices are set by the providers. Some providers offer both options at the same time, leaving it up to the user to decide which one is best for them. At the end of each Helpout, users are asked to write a review.

Helpouts offers a money-back guarantee. If a user is not satisfied with a Helpout, he/she can apply for a refund within 72 hours of the end of the helpout. Google has a cancellation policy that states that some providers may or may not have a cancellation fee.

Some interesting example

How to use LinkedIN in a winning way:https://helpouts.google.com/110983599912680259803/ls/ac279ab8b4979339?q=business

Helper of the month:https://helpouts.google.com/100651621769656849775/ls/aa1f2177fa0da315?q=kim%20beasleyThey give help also by Twitter:https://twitter.com/hashtag/helpouts?f=realtime&src=hash

Some opinions...

The individual at the center of Google, opinions by Rudy Bandierahttp://www.rudybandiera.com/google-motore-identita-1106.html?goback=.gde_4417941_member_5803779449245687810

Value for the dissemination of research