Good Teams Teams and Teamwork in Business. Team …a group of workers functioning together as a unit...
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Transcript of Good Teams Teams and Teamwork in Business. Team …a group of workers functioning together as a unit...
Team
…a group of workers functioningtogether as a unit to complete a
common goal or purpose.
An example of a team (well, sort of....)
Types of Teams Problem-Solving Teams and Virtuoso Teams
Problem-Solving Teams -Knowledgeable employees brought together to tackle a specific problem
Virtuoso TeamsExceptionally skilled and talented individuals brought together to produce significant change
Self-Managed TeamsGroup of employees with authority/skills to manage selves
Cross-functional Teams Individuals with varying specialties, expertise, skills brought
together to achieve a common task
Virtual Teams Members geographically dispersed but communicate
electronically
Roles Within a Team
Task Specialist: pushes forward toward goals and places the objective first
Socioemotional: supports and encourages the emotional needs of other members
Dual: focuses on both the task and the team
Nonparticipant: does not contribute
Emotional Intelligence (EQ)and Employee Motivation
Understand yourself and your goals, intentions, responses, behavior
Understand others and their feelings
Two Aspects
Source: “Emotional Intelligence (EQ),” http://www.businessballs.com/eq.htm
1. Knowing your emotions
2. Managing your emotions
3. Motivating yourself
4. Recognizing and understanding other people’s emotions
5. Managing relationships; i.e., managing the emotions of others
Five Domains of Emotional Intelligence (EQ):
The Best Teams…. Contain 5 to 12 people
Have members that introduce themselves and describe past work experience
Usually compete against other teams
Have favorable appraisals from outsider
Have agreed-upon goals
Have frequent interaction
Good Teams Produce these Benefits
Reduced turnover Reduced costs Increased production Increased quality Increased customer service Higher job satisfaction Harmonious work environment
The Best Ways to Resolve Team Conflict are:
Disagreeing members should analyze situation more closely
Conflicting members should be respectful and professional
Conflicting members should seek a compromise. Find the THIRD ALTERNATIVE.
DO NOT avoid or ignore conflicts. They will fester and become much worse!
If done right, conflict resolution can make a team stronger.