Good Sevice
-
Upload
sitharamaraju -
Category
Documents
-
view
158 -
download
0
Transcript of Good Sevice
SERVICE
GOOD SERVICE
A good service requires………
SERVICE
A SMILE
SERVICE
EYE CONTACT
SERVICE
REMEMBERING AND USING A PERSON’S NAME
SERVICE
ATTENTION
SERVICE
BODY LANGUAGEMIRROR THE PERSON’S BODY LANGUAGE
SERVICE
MATCH THE TALK
SERVICE
LIBERTY EQUALITY AND FRATERNITY
ACCEPT THE PERSON AS HE / SHE IS
SERVICE
TAKE PRIDE
SHOW THE COMPANY AND
FELLOW WORKERS A HIGH
ESTEEM OF RESPECT
SERVICE
WHAT YOU SHOULD BE….CALM
CONFIDENT
WELL GROOMED
RESPECTFUL
SERVICE
TO BE A GOOD SERVICE PERSON
HOME
WORK
PHYSICAL & MENTAL SELF
SERVICE
TYPES OF SERVICE -1
MATERIAL SERVICE
PRICE
QUANTITY
QUALITY
TIMMING
SERVICE
TYPES OF SERVICE -2
PERSONAL SERVICE – unique to each
SMILE,
PERSONAL ATTENTION,
ENQUIRIES, etc.
SERVICE
INTERPRETATIONS OF SERVICE-1
IT CANNOT BE MEASURED OR WEIGHED
YOU CANNOT GIVE A SAMPLE FOR SHOW
CUSTOMER CANNOT ACCQUIRE IT
SERVICE
INTERPRETATIONS OF SERVICE-2
CANNOT BE STANDARDISED
CAN BE SEEN DIFFERENTLY AT DIFFERENT TIMES. PEOPLE,
PLACE, BACK GROUND
SERVICE
HOW PEOPLE SAY…GOOD OR BAD SERVICE
RECOMMENDATION
ANTICIPATION
EXPECTATION
SERVICE
DEFINING SERVICE
SERVICE IS THE
FEELING GOOD
IT IS INDIVIDUALISED
IT IS ABOUT SATISFYING CUSTOMER NEEDS
SERVICE
WHOM AM I ?WINNER
OR
LOOSER
SERVICE
END