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Listen Up Español Overview Listen Up Español (“LUE”) was founded in 2006. LUE’s ownership group and executive team are US-based with corporate offices in Portland, Maine.

LUE was originally built to serve the US Hispanic market with optimum results supporting the direct response television (DRTV) industry making them the original pioneers filling a critical need that was not being met. As LUE has evolved, it continues to leverage its leadership position and experience in the Hispanic DRTV space; however, LUE has also blossomed into a complete multi-channel outsourced contact center provider delivering high quality solutions with strong operational efficiencies. LUE’s strengths are further enhanced by its customized technology as well as its innovative use of technology tools and solutions. LUE operates in a manner consistent with industry best practices, maintains a PCI Level 1 compliance, and among other key operational processes and systems controls, LUE possesses a rich entrepreneurial culture and attitude leading to rapid response and proactive engagement on behalf of its clients.

Hermosillo, located in the northwestern part of Sonora, is Mexico’s 16th biggest city with 715,060 residents. It is a lively city with an educated, young, vibrant and motivated workforce who has a close cultural affinity for and knowledge of the United States. Spanish diction here appeals to the broadest base of U.S. Hispanics. Just a four-hour car drive south of Tucson, Arizona, short and direct flights are available from Dallas, Phoenix and Los Angeles.

• Founded in 2006

• US Ownership and Executive Team

• Corporate and Administrative Offices in Portland, Maine

• Contact Center, HR and Administration in Hermosillo, Mexico

• Over 800 Employees / 550 Workstation Capacity/Scalable to 1000+ Workstations

• Outsourced Provider with Multi-Channel Contact Center Capabilities

• Operational Efficiencies Enhanced by Customized Technology Tools & Solutions

550 Workstations Spanish English

Bi-Lingual Multi-Channel

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• Hermosillo is Mexico's 16th biggest city, with 715,060 residents

• The major manufacturing sector is automobiles, established in the 1980’s

• Most of the  municipality's  population lives in the city proper, with most jobs located in the manufacturing and commerce sectors here.

• Other than cars, products manufactured here include televisions, computers, food processing, textiles, wood products, printing, cellular phones, chemicals, petroleum products and plastic.

• Highly educated and motivated agents with a close cultural affinity for the United States.

• Direct flight from Dallas, Los Angeles or Phoenix.

• Thriving Service Sector

Country and City Overview

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