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Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98%...
Transcript of Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98%...
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Golden Arrow Bus Services
RTMS Journey
20 February 2019
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RTMS Benefits
![Page 3: Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98% of GABS Km •Driver of the Year Competition. Pillar 3 •Passengers. Passenger Experience](https://reader033.fdocuments.in/reader033/viewer/2022050313/5f75a1019ba8b26e41038cd7/html5/thumbnails/3.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
![Page 4: Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98% of GABS Km •Driver of the Year Competition. Pillar 3 •Passengers. Passenger Experience](https://reader033.fdocuments.in/reader033/viewer/2022050313/5f75a1019ba8b26e41038cd7/html5/thumbnails/4.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
![Page 5: Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98% of GABS Km •Driver of the Year Competition. Pillar 3 •Passengers. Passenger Experience](https://reader033.fdocuments.in/reader033/viewer/2022050313/5f75a1019ba8b26e41038cd7/html5/thumbnails/5.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
![Page 6: Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98% of GABS Km •Driver of the Year Competition. Pillar 3 •Passengers. Passenger Experience](https://reader033.fdocuments.in/reader033/viewer/2022050313/5f75a1019ba8b26e41038cd7/html5/thumbnails/6.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
• RTMS Accreditation = Recognition
[Government, Financial Institutions, Public]
![Page 7: Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98% of GABS Km •Driver of the Year Competition. Pillar 3 •Passengers. Passenger Experience](https://reader033.fdocuments.in/reader033/viewer/2022050313/5f75a1019ba8b26e41038cd7/html5/thumbnails/7.jpg)
RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
• RTMS Accreditation = Recognition
[Government, Financial Institutions, Public]
• RTMS Accreditation = The Right Thing To Do
[with benefits]
![Page 8: Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98% of GABS Km •Driver of the Year Competition. Pillar 3 •Passengers. Passenger Experience](https://reader033.fdocuments.in/reader033/viewer/2022050313/5f75a1019ba8b26e41038cd7/html5/thumbnails/8.jpg)
Golden Arrow Bus Services
•± 3 000 Employees
•±1 300 Buses
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Golden Arrow Depots
Arrowgate
Philippi
and
Southgate
Atlantis
MultiMechTollgate
Simon’s Town
Eastgate
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Golden Arrow Bus Services
“You can only manage what you can measure”
W.E. Demming
• Important Success Pillars
• Vehicles
• Employees
• Passenger Experience Combination of Above
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Pillar 1
• Vehicles
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Maintenance Overview
• “In-Sourced” Maintenance
• Operational Depots
• Safety Checks @ 2 000km Intervals
• 6 Monthly CRW
• Services @ 20 000km Intervals
• General Maintenance
• Central Workshops - Epping
• Unit Overhaul and Major Maintenance
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Maintenance Overview
• Maintenance Accreditations
• MAN, Volvo B7R, Voith Transmissions
• Quality Accreditations
• RTMS
• ISO 9001/9014/9018
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Maintenance Overview
• Electronic Job Card System
• Paperless
• Real Time Link to Maintenance System
• Breakdown / Unit History
• Employee Productivity
• Automated Daily e-Mails`
• Overdue Checks
• Overdue Services
• Overdue Licences / CRW Certificates
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Pillar 2
• Drivers
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Driver Wellness
• Driver Training Facility ±260 per year
• Valid PRDP automated e-mail reminder
• Random Alcohol Testing
• On Site Sister
• On Site Social Worker
• Periodic Refresher Training
• Pat on the Back Programme
• DriveCam Cameras in Buses doing 98% of GABS Km
• Driver of the Year Competition
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Pillar 3
• Passengers
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Passenger Experience
• Duties Standing [Engineering / Driver]
• Duties Leaving Late
• Accidents
• Breakdowns
• Complaints
• Score = KPI’s vs. Total Duties
• Score = 97+%
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Progress
• Systems and Processes
• Foundation for a Structured Approach
• Foundation for Continuous Improvement
• Best Example of Our Maintenance Progress
• Breakdowns
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Breakdowns
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RTMS Benefits
• Systems / Processes ~ Performance
• RTMS Accreditation = Required Systems / Processes
• RTMS Accreditation = Required Implementation
• RTMS Accreditation = Recognition
[Government, Financial Institutions, Public]
• RTMS Accreditation = The Right Thing To Do
[with benefits]
![Page 22: Golden Arrow Bus Services RTMS Journey 20 February 2019 · •DriveCam Cameras in Buses doing 98% of GABS Km •Driver of the Year Competition. Pillar 3 •Passengers. Passenger Experience](https://reader033.fdocuments.in/reader033/viewer/2022050313/5f75a1019ba8b26e41038cd7/html5/thumbnails/22.jpg)
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RTMS Accreditation is The Right Thing To Do
[With Serious Benefits!]
Questions?