Going Placese-CRM for the Travel Industry

The Customer Rules

What the Travel Agents Do to Keep them Happy!!

Into the Customer’s Mind

Anticipating plans Planning Itineraries Suggesting The Best Deals

Extra Care & Support During the Travel

Knowing What the Customer Fancies

History & Culture Art & Museums Festivals & Events Adventures like Trekking, Camping & Hiking Sports Family bonding

To Dos for e-CRM for Travel Industry

Customer Relationship Management

Get Referrals Accumulating Feedback Designing Effective Marketing Campaigns Improving Customer Satisfaction

Round the Clock Support

BookingsInformationAssistanceComplaints

Offer User Friendly Self-service Interfaces

WebsiteApps

Social Media Integration to Propagate

Offers Schemes News

Automate Sales Call Scheduling

Features

Data Management

Linked With Databases Of Social MediaCall Centers Other Partnering Channels

Constant Communication & Updates through Partners Customers

Analytics and Business Intelligence

Generate Fruitful Analysis Sales Marketing

Generate Data Through Business IntelligenceStatistics ReportsFor Marketing

Represent the On Goings And Trends Intelligently

Personalized Promotions

Analyze Behaviors Prudent use of Personal Information for

Value Addition Different Strategies

For Leisure TravelersBusiness Travelers

Special Services To High Value Customers Make The Most Of Up-sell And Cross-sell

Opportunities

Web Based Sales & Care

E-ticketing Services Issue And Deliver Client Ticket

Electronically E-billing Options For

Processing, Billing, Account Inquiries Web And App Based Sales Call

Collaborative Efforts

Collaborate Sales ThroughDirect SalesTravel AgentsMultiple Customer Channels

Build Intelligence About Behavioral Patterns Generate Customer History For Future Use

Multi-channel Client Engagement

Strategies And Implementations forLoyalty Programs Design And Promotions Seasonal PromotionsConducting Routine Marketing Campaigns

Benefits

A Faster workflow Data Accumulated put to Intelligent Use Accelerates The Process Of Customer Coherence The Self-service BI And Other Technologies Help 

The Times Have Changed

Travelers Getting Online for Travel Needs A Good e-CRM For Travel Industry

Helps Meet This Tough Virtual CompetitionAdds Value Addition To The Complete ExerciseWins the Customer’s heart

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