Go to Guided Alignment - - Smartmicro: Advanced Radar ... information contained in this document...

PROPRIETARY

The information contained in this document may be subject to change without notice.

The information contained in this document shall remain the sole exclusive property of s.m.s smart microwave sensors GmbH.

Support Request - Radar Detection Issue.docx I of 16 I February 12, 2018

Technical Support Request for RADAR Detection Performance Issue.

(Fill-in this form if the issue is RADAR –detection related) (1) Summarize in short word about the issue observed in the performance of

RADAR Detection.

_________________________________________________________________________ What is the problem? How did it happen?

(2) What is your issue about? (Most appropriate)

☐ Dropped Calls / Missed Calls

☐ Others (please describe) _________________________________________________

(3) Weather Condition: ________________________.

(4) Controller Brand and Model: ________________________.

(5) How is the TMIB connected to the controller? ___________.

☐ SDLC

☐ TS-1

☐ TS-2

1 RADAR Detection Performance Issue.

If the issue is about too few / too many detected cars or wrong classification, please provide DR2 file with Debug Data and video or other reference format.

1.1 Radar performance problem, Logitech C920 camera available.

(1) Where is the location of the detector (GPS-Location)?

☐ See *.TISF-File. If not at hand, provide the following information:

☐ Lat.: _____________________ Long.: _____________________

If unknown, please see 2.1 of how to find out the information

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(2) Location status

☐ Satellite images (contained in TISF) are up-to date

☐ Location was under construction / recently changed design, please provide pictures of current approach situation (*.jpg / *.png)

☐ Location is / will be under construction, please provide planned layouts (*.pdf / *.jpg / *.png)

(3) Provide a DR2 Recording with video

a.) Connect Logitech C920 Camera over USB to your PC.

For other camera models see section 2.5, page 12.

b.) Open “Controller”-Module by Alt+C or: Views->Application Views->Controller You will be queried to activate monitoring: answer YES. Video image is displayed in Views->Raw Data Views -> Video.

c.) Follow the three steps in the table below:

Click on “Record-Tab”

Click on “Record-Button”, then choose a file name

Choose: Yes[DEBUG Data]

d.) Send ALL the following files to smartmicro:

☐ *.set ☐ *.dr2 ☐ *.avi ☐ *.dsk ☐ *.tisf

For files with over 10MB, please use Dropbox or other Webhosting-Systems for sharing with Smartmicro.

mailto:[email protected]

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1.2 Radar performance problem, NO camera available (not suggested)

(1) Where is the location of the detector (GPS-Location)?

☐ Lat.: _____________________ Long.: _____________________

☐ See *.TISF-File.

If unknown, please see section 2.1 of how to find out the information. (2) Location status

☐ Location was under construction / recently changed design, please provide pictures of approach (*.jpg / *.png)

☐ Location is / will be under construction, please provide planned layouts (*.pdf / *.jpg / *.png)

☐ Google Streetview images / Online satellite pictures are up to date

(3) What is the device serial number and the used device-firmware?

List all problematic devices (sensors and TMIBs):

TMIB Sensor 1 Sensor 2 Sensor 3 Sensor 4

Serial 0x:

Main -FW

If unknown, please see 2.2 of how to find out the information or *simply read the serial no.

at the back of the sensor. *Firmware version is not labelled at the back of the sensor. (4) Providing a short Debug Recording without Video

1.) Go to Guided Alignment -> Azimuth and activate “Check orientation”. If the function is not enabled, please check connection to devices. Traffic should pass by.

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2.) Once the check is done, the buttons “Send results” and “Save results” will be enabled.

a. Use “Save results” if you have no Internet connection / no E-Mail access at the moment. The processed data can be send later. The data are saved in the sub-folder “recording” within the installation folder of TMC.

b. Use “Send results” if you have Internet connection / E-Mail access at the moment.

Please, enter a message with a short description of your inquiry.

SendResult within EasyMode/SuperEasyMode

(A step-by-step instruction is listed under: section 2.4, page 10.)

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2 How to provide details using EasyMode / SuperEasyMode.

2.1 Where is the installation located?

GPS-coordinates can be checked online, e.g. google/maps:

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2.2 Software/Hardware Identification

Option 1: With device communication

Antenna Type: Tool-Tip if mouse is on Sensor/TMIB device

Example: Type 29

Serial / Firmware-Version: Right-Click on Sensor/TMIB device

Example: Serial #: 0x27540

Firmware Ver.: 229.01 21107

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Option2: Without device communication

Software identification: Please, provide the information if the firmware of the device have been updated or factory default firmware is used.

☐ Factory Default Firmware

☐ Serial No: #0x: _________________________________

Updated to version: _________________________________

With filename: _________________________________ (*.XML / *.CBX)

☐ Unknown

Every UMRR sensor housing is tagged with a type sticker containing the product description and the serial number. It also contains a mark which side of the sensor is top.

The individual sensors are referred to as UMRR-xxyyzz-aabbcc-ddeeff UMRR means Universal Medium Range Radar platform developed by Smartmicro. -xx Sensor Generation xx: ________________________ -aa Antenna Type in Hex (Example: aa == 1D -> T29)

Sensor Serial No.: #0x: _________________________________

Sensor Generation: _________________________________

Sensor Antenna: _________________________________

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2.3 TMC Version number

1.) Open TMC 2.) Go to “Info -> About…” 3.) TMC Version v_________________________________________

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2.4 Sending Short Recordings

A technical support request can be started by using the “Send Result” function of TMC – EasyMode/SuperEasyMode. All needed information are transmitted automatically.

3.) Start TMC 4.) Continue with your existing project file:

5.) Sensor/TMIB should be powered and connected. Communication Test to the device(s) must be successful.

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6.) Apply Settings from Project File to connected devices.

7.) Go to Guided Alignment -> Azimuth and activate “Check orientation”. If the function is not enabled, please check connection to devices. Traffic should pass by.

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8.) Once the check is done, the buttons “Send results” and “Save results” will be enabled. c. Use “Save results” if you have no Internet connection / no E-Mail access at the moment. The

processed data can be send later. The data are saved in the sub-folder “recording” within the installation folder of TMC.

d. Use “Send results” if you have Internet connection / E-Mail access at the moment.

Please, enter a message with a short description of your inquiry.

SendResult within EasyMode/SuperEasyMode

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2.5 Debug Recordings with Video

TMC-Video-Integration-Setup

Option1 (recommended): video device with integrated MJPG-Hardware-Compression,

o e.g. Logitech C920 (Additional housing might be required for environmental protection).

o Setup: o HW Monitor -> Video -> settings o Choose Video Device: HD Pro Webcam C920 o Compression: “None” (no additional SW Coding) o CapturePinSettings: Color Space / Compression: “MJPEG” o The video is displayed within Views->Raw Data Views->Video. o The recording is started over the controller buttons (start record).

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Option2: IP-camera with MJPG-stream For IP-cameras, a preconfigured URL-Link-List can be used for a few models of different manufactures.

o In general, RTSP-Stream with H.264 compression is not supported by TMC. o HTTP-Streams with MJPG are normally supported by TMC.

o URL-List: Axis: http:///axis-cgi/mjpg/video.cgi Basler: http:///cgi-bin/mjpeg Foscam: http:///videostream.cgi Mobotix: http:///cgi-bin/faststream.jpg Vivotek: http:///video.mjpg Unknown/Custom: http:///videostream.cgi

o Setup: o “Video Device”: “MJPEG CAM”. o Once this is selected, you can open the “Device Settings”. Choose an appropriate

Cam Model and URL/IP. o If the video-stream is already compromised by the camera itself, choose TMC-

compression: “none”

http://axis-cgi/mjpg/video.cgi

http://cgi-bin/mjpeg

http://videostream.cgi

http://cgi-bin/faststream.jpg

http://video.mjpg

http://videostream.cgi

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TMC-Recording

The recording of Radar-Data (*.DR2) and synchronized Video-Data (*.AVI) can be controlled with the “Controller-Modul”. For each Data-Stream (Radar or Video) the following setup is available. The recording can be either split manually (“Controller Buttons) or automatically (Recording Trigger = Continous). Please note, these recordings settings for Radar-Data *.DR2 and for Video *.AVI have to be the same.

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3 Important Legal Disclaimer Notice All Product, Product specifications and data in this project documentation are subject to change without notice to improve reliability, function,

design or otherwise.

The statements, technical information and recommendations contained herein are believed to be accurate as of the date hereof. Smartmicro

disclaims any and all liability for any errors, inaccuracies or incompleteness contained in this datasheet or in any other disclosure relating to

the Product.

To the extent permitted by applicable law, Smartmicro disclaims (i) any and all liability arising out of the application or use of the Product or

the data contained herein, (ii) any and all liability of damages exceeding direct damages, including - without limitation – indirect, consequential

or incidental damages, and (iii) any and all implied warranties, including warranties of suitability of the Product for a particular purpose.

Statements regarding the suitability of Products for certain types of applications are based on Smartmicro’ knowledge of typical requirements

that are often placed on Smartmicro’ Products in generic/general applications. Such statements are, however, not binding statements about

the suitability of Products for a particular/specific application. It is the customer/user’s own responsibility to validate that the Product with the

specifications described herein is suitable for use in its particular/specific application. Parameters and performance of the Products may due

to particular/specific applications and due to particular/specific surroundings deviate from the statements made herein. Therefore, it is

important that customer/user has thoroughly tested the Products and has understood the performance and the limitations of the Products

before installing the Products for the final applications or before commercialization. Although Products are well optimized to be used for the

intended applications stated herein, it must also be understood by the customer/user that the detection probability may not be 100 % and the

false alarm rate may not be zero.

The information provided herein, relates only to the specific Product designated and may not be applicable when such Product is used in

combination with other materials or in any process not defined herein. All operating parameters, including typical parameters, must be validated

for each customer application by the customer/user’s technical experts. Customers using or selling Smartmicro products not expressly

indicated for use in such applications do so at their own risk.

This Product specification or data sheet does not expand or otherwise modify Smartmicro terms and conditions of purchase, including but not

limited to the warranty expressed therein.

Except as expressly indicated in writing by Smartmicro, the Products are not designed for use in medical, life-saving, or life-sustaining

applications or for any other application in which the failure of the Product could result in personal injury or death.

No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document or by any conduct of

Smartmicro Product names and markings noted herein may be trademarks of their respective owners.

Please note that the application of the Product may be subject to standards or other regulations that may vary from country to country.

Smartmicro does not guarantee that the use of Products in the applications described herein will comply with such regulations in any country.

It is the customer/user’s responsibility to ensure that the use and incorporation of Products complies with the regulatory requirements of their

markets.

If any provision of this Disclaimer is, or is found to be, void or unenforceable under applicable law, that will not affect the validity or enforceability

of the other provisions of this Disclaimer.

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4 Contact

Address: smart microwave sensors GmbH In den Waashainen 1 38108 Braunschweig Germany Phone / Fax numbers: Phone: +49-531-39023-0 Fax: +49-531-39023-599 Web / Email address: Web: www.smartmicro.de

Email: [email protected]

http://www.smartmicro.de/

mailto:[email protected]

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