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GM Help by Legiemos

Master po on remorse drop rate; 2%

Player is hacking:Answer: Please get a screenshot of him hacking or a recording, and report the player onto the player report located on our forums; eternal-wow.com

Eternal-wow lines:Question you don't have the answer to?Redirect them to the eternal-wow wiki, or check it yourself or ask them to submit a post onto the issue tracker.Answer: Hello sir, we have alot of tutorials on our wiki; http://wiki.eternal-wow.com/index.php/Main_Page

Eternal faction change:Answer: for any tickets on Eternal that ask about how the free faction change works:Answer: Hello! The npc's at event chamber allows faction change to the oppositefaction when your faction has 10% less people than the other faction

Banned:Answer: I'm sorry but we can not talk in game about your banned account. Pleasego and make a Bann Appealon our forums locate at eternal-wow.com

Account recovery:FIX: Send an email to accountrecovery@eternal-wow.com with the email you donatedwith.

Cannot speak that language: (remorse)

Please log out of your World of Warcraft client, then delete your Cache folder,and download the All-Class-Patch from Remorse 255, 3.3.5 fun server found here:http://eternal-wow.com/forum/remorse-3-3-5-255-funserver/remorse-all-class-race-

patch-t34096.html

On Remorse; Can't enchant that item or melee bug;

Answer; Hello! please download this patch: http://eternal-wow.com/forum/remorse-3-3-5-255-funserver/remorse-custom-patch-t136823.html and put it in your World of Warcraft/Data folder

Standard Greeting"Hello, how can I help you today?"Hello, this is Eternal-WoW staff, do you have a moment to talk about your ticket?

Custom item icon:Fix: "Please go onto our website, use the search tool and search for "Custom icon" and Custom Item Icon (Addon Fix) Eternal-Wow!

Sign visual bugg on or if they need a fix (remorse)Fix: "Hello, please go to our website at: Eternal-wow.com -> Account Panel -> Find your characters name -> Click the small bar next to it and select FIX -> Thenlog back on to your account

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Ticket type: Cannot cook anymore (remorse)Fix: "Click your summoner stone -> Shattrath mall (non-pvp mall) -> Flight master -> Stormspire

Ticket Type: Cannot speak that language (remorse)Fix: "Please go on to our website: Eternal-wow.com -> Remorse forums -> All class and race patch and follow the instructions in the post

Ticket Type: Random SpamTicket: Hi GMCan I talk to youLol I made a ticketI need helpAnswer: Greet them normally and ask how you can help them.

Ticket Type: Revive/StuckTicket: I am stuck help plzrez pleaseI got no corpse to revive fromAnswer: Log off your account, go on the website under account and use the revive/unstuckAnswer(2): If they have tried the website and you have done your job informing them of it you may revive them, however this is only done once they have tried the website.

Ticket Type: HackerTicket: Character leethacker is flying hacking in the arena/warsong gulch pleaseban!Answer: Do not answer the ticket at first, go to the player using .appear or usi

ng your ginger macro. Get evidence of them hacking if applicable then ban them (GM or above) or Make a player report (Moderator). Do not confront the hacker until they are caught and banned, at which point you will read them their rights and kick them from the server. Make sure you have atleast 2 screenshots and they show the hackers name above their heads and the incriminating behavor. If it's faction hacking have a screenshot of the combat log up and only one screenshot isnecessary for faction hacking.Answer2: Please try and get a screenshot of the player hacking, and submit a player report if you get a good screenshot, while we look into this player

Ticket Type: Bugs/Quest issuesTicket: This quest doesnt work, cant hand it in, I didnt get the rewardThe spent work it is bugged or procs when it shouldnt

Answer: We ask that you report any in-game bugs onto the issue tracker section ofour forums, there is nothing we can do directly to resolve this particular issueAnswer2: "Unfortunately the issue that you are describing is not heard off, so the only solution i can offer at this time is by making a post in the issue tracker, and a dev will take a look at it when he/she got time.It is not a GMs responsibility to troubleshoot bugs, we rather have any importantbugs be posted on the forums to be discussed accurately and to be then passed onto the developers.

Ticket Type: Item/Skill/Spell RequestTicket: I cant find this glyph can you add itGive me this spell plzI cant ill upCan you add this item to the vendors

Answer: If it is a reasonable request such as add a glyph that is missing you may pass it on to an admin through the forums. If they are asking for an item, respond that GMs do not give items away and close the ticket.

Ticket Type: DonationsTicket: I donated for an item set transfer and have not received it yetI donated or a wrathful item and still have not received itAnswer: Inform a Super GM, or Senior GM that there is a pending donation and theperson is online. We will then take care of it. If no admin is present whisperthe player that whenever an admin is online they will try to get to them.

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Ticket Type: Trainer missingTicket: The paladin trainer is missingAnswer: Ill inform an admin"An administrator will either restart the server to replace all the vendors to their default locations or replace the vendor temporarily. Hopefully we will solvethis issue soon

Ticket type: Asking for refunds/exchanges regarding votesTicket: "I made a mistake when I purchased a vote item"Answer: "Unfortunately, we do not refund or exchange vote items for any reason,we ask that you be more careful when purchasing/using vote items

Ticket type: Game related informationTicket: "Where does NPC spawn, I want to tame it" "How to complete quest?"Answer: "Hello . Game Masters do not hand out game information, please refer to other sources such as WoWWiki, Thottbot, or wowhead.

__________________________________________________________________________Player report spam names:

Name:Name:Name:Name:

Name:__________________________________________________________________________

Forum macros:

Confirmed mute:

"Confirmed, mute seems fair, account note made"

Accounte notes:

"Muted: remorse 1hr spamming"

Denied evidence:

Greetings sirI'm sorry but your report has been denied due to lack of evidence. Please provide explicit screenshots next time !

We are still great full for you reporting suspicious activities, thank you :)

Regards,

Legiemos

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Super gm time:

Terms of agreement

DonationsPlease take a moment to review these rules detailed below. If you agree with them, then you may proceed with entering the website. No one from Blizzard, associated with Blizzard or any such affiliated company or anyone directed by Blizzardor its Related companies is permitted to enter these web sites or view any conte

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nt contained within these sites at any time what so ever due to controversial reasons. You agree to give up all legal rights towards Eternal-WoW when donating.Definitions and Interpretations

"Donation" or "Donate" is a legacy term whose current use means generically anypurchase or exchange of money facilitated by Eternal-WoW, regardless of intent to receive a product or service in return."Purchase" means any exchange of funds for which entry into the Eternal-WoW VIPClub is given. This term is used interchangeably with the term "donation"."User" or "Users" means any third party that accesses the web site and is not employed by Eternal-WoW and acting in the course of their employment."Certificate" means printed and mailed proof of membership in Eternal-WoW VIP Club."Eternal-WoW VIP Club" or "VIP Club" means an exclusive group of users of the web site who have obtained exclusive and special status through their support or help. Members of this club may obtain special priviledges, status, and/or accessto web site store products or services. Any special treatment or access to web site store access is not meant to be inferred as a direct purchase of these items, but instead as an indirect expression of gratitude from the web site for entryinto the club. The direct reward is recognition of membership on the web site'sforum, and a certificate of membership which is mailed upon purchase and choosing to receive the certificate from within the store."Web Site" means the website that you are currently using http://www.eternal-wow.com any sub-domains and subdomains of this site unless expressly excluded by th

eir own terms and conditions.

RefundsEternal-WoW will not provide refunds under any circumstances. Membership in theEternal-WoW VIP Club is voluntary, and if a user does not wish to be a member, should not seek entry. If you are banned due to violation of our player rules, you will not get a refund. If you do not favor the service, you will not get a refund. If you unexpectedly did not receive your certificate, and don't have any proof of your purchase, you will not get a refund. You may appeal your case regarding your purchase on the forums by PM to a member of Management, and we will review your case, but we do not guarantee that you will receive any additional Eternal-WoW VIP Club awards other than a certificate of membership and recognition on the web site's forum, as defined above. It's not required for you to make a pu

rchase or join the club to enjoy the full experience of Eternal-WoW; it's completely optional and is done at your own risk.

ExchangeIf you for any reason have store item(s) damaged, broken, lost, etc... you willnot receive an exchange if you have opaque proof of your purchase into the VIP Club or not. Only a member of Management has the authority to replace your rewarditem if they feel the receipt you've presented is authentic.

RewardsWhen you join the Eternal-WoW VIP Club, it is understood that you're purchasingat your own risk. You are actually paying for a certificate of membership into the Eternal-WoW VIP Club, which will be mailed to you with a tracking number and

usually signature confirmation to verify it was received. If you do not receivethe certificate, you may request it via an in-game support ticket or in the website's store. Web site store items are exclusively indirect expressions of gratitude for your consideration in joining the Eternal-WoW VIP Club and the perks that come with it. You're not purchasing any service, you're helping to keep our servers up. We're not selling virtual items; when you purchase, you take the risk(s) involved in purchasing as listed in the "Refund Policy".

Charge BacksAny attempts to reverse payment on a purchase will be met with an automatic and

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immediate IP address ban. All accounts tied to this IP address will be permanently banned. Our accounting team always contests each and every charge back and has a high success rate. If this fails, charge backs are routinely sent to a third-party collections agency, and the buyer's credit history will be affected if the charge is not paid for.

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Proper etiquette of a donation:Remain courteous, calm, and professional at all times!

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You: Hello, This is Super GM Legie, are you ready for your Donation?Player: YesYou: May I summon you? (Always ask, they may be in a raid)You: For the donation records, i need 1) your Full Real name 2) the donation method you used 3) Are you the account owner of this account?

Once you have summoned them, complete the donation order, and make sure to get their real name (or the name on the paypal)After the donation is over you need toconfirm

You: Can you confirm that you received your donation by saying yes?

Player: Yes(Take Screenshot)You: Do you have any other question's/concerns regarding this donation or anything else that i can help you with?You: Thank you for choosing and supporting Eternal-WoW! Don't forget to vote andnever stop playing! Have a great day.

At this point you can either direct them to a teleporter or ask them if they wish to be sent back. (.recall)

FOR FACTION CHANGE OR RACE CHANGE: Please leave your guild and any arena teams you may be part of.please logout now, delete your cache folder, give it a minute login again then a

nd customize your character please! After that I have some questions for you :)

_____________________________________________________Donation forum post setup:

[b]Account name: [/b][b]Character name: [/b][b]FIRST AND LAST Real name: [/b][b]Paypal or Payment Account Holder:[/b] Yes[b]Realm: [/b][b]Donation:[/b][b]Donation Summary:[/b]

[center][b]Chat logs:[/b][/center]_____________________________________________________

Event macros

Remorse titans:

"Alliance get ready!! The Remorse titans is arriving! Be ready to protect Stormwind at 14:42 st"

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Thor event:

"Redemption, its on FIRE! Get Ready at 11:25AM ST Its Thor Time!!"

20v20 event:"Eternal! Its time to fight to the death! 20v20 will be starting at 12:15AM ST!"

3v3 event:"Mortals of Eternal! The time has come to step into the Arena! Prepare yourselffor 3v3 Event! Sign up here! [Link]"

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Some super+ macros:

Issue: "Hello, i didn't recieve my vip points"Answer: "Please submit a post in the VIP issue section as there is nothing we can do ingame about this issue, an billing admin/donation admin will be with you when he/she got time :)Answer2: "If you have posted the issue in the vip issues, then a donation adminwill be with you when she/he got time, as there is a long list of this same problem it will take a while.

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Cool morphs:

Robot with frost tanks: