Glossary of Core Functions and Services - ok.gov · Glossary of Core Functions and Services...

Glossary of Core Functions and Services

Statewide Performance Office, Performance and Efficiency

1/3/2018

Glossary of Core Functions and Services 2018

1

Contents Executive Summary ......................................................................................................................................................... 4

Agency Director ........................................................................................................................................................... 4

Executive Team ........................................................................................................................................................... 4

Division Directors ........................................................................................................................................................ 4

OMES Administration ......................................................................................................................................................5

Administrative ..............................................................................................................................................................5

State Capitol Projects ...................................................................................................................................................5

OMES Finance ................................................................................................................................................................. 6

Finance ........................................................................................................................................................................ 6

Reporting .................................................................................................................................................................... 6

Budget ......................................................................................................................................................................... 6

Internal Buyers (IB) ...................................................................................................................................................... 6

Accounts Payable (A/P) ............................................................................................................................................... 6

Rating .......................................................................................................................................................................... 6

Accounts Receivable ..................................................................................................................................................... 7

Asset Management ...................................................................................................................................................... 7

Budget and Gaming Compliance ..................................................................................................................................... 8

Gaming Compliance .................................................................................................................................................... 8

State Budget ............................................................................................................................................................... 8

Capital Assets Management ............................................................................................................................................ 9

Central Printing and Interagency Mail ......................................................................................................................... 9

Fleet Management ...................................................................................................................................................... 9

Federal Surplus ............................................................................................................................................................ 9

State Surplus ............................................................................................................................................................... 9

Risk Management ........................................................................................................................................................ 9

State Facilities Strategy and Operations...................................................................................................................... 9

Construction and Properties ........................................................................................................................................ 9

Real Estate and Leasing Services (REALS) ................................................................................................................... 9

Office of Facilities Management ................................................................................................................................. 10


2

Planning ..................................................................................................................................................................... 10

Capital Assets Management Legal Services ................................................................................................................ 10

Central Accounting and Reporting ................................................................................................................................. 11

Statewide Accounting and Reporting Department ..................................................................................................... 11

Agency Business Services ........................................................................................................................................... 11

Oklahoma Capitol Improvement Authority ................................................................................................................ 11

Transaction Processing ............................................................................................................................................... 11

Vendor Registration ................................................................................................................................................... 11

Central Purchasing and Central Accounting and Reporting Legal Services ................................................................. 11

Central Purchasing ......................................................................................................................................................... 12

State Use .................................................................................................................................................................... 12

Statewide Procurement .............................................................................................................................................. 12

Agency-Specific Procurement .................................................................................................................................... 12

Administration and CPO Training ............................................................................................................................... 12

Central Purchasing and Central Accounting and Reporting Legal Services ................................................................. 12

Employees Group Insurance Division (EGID) .................................................................................................................. 13

Program/TPA Management ........................................................................................................................................ 13

Pharmacy Benefits Management ............................................................................................................................... 13

Provider Network Management ................................................................................................................................. 13

Internal Audit and Fiscal Analysis................................................................................................................................ 13

Health Care Management ........................................................................................................................................... 13

Member Accounts ...................................................................................................................................................... 13

Member Services ........................................................................................................................................................ 14

Compliance and Industry Practice .............................................................................................................................. 14

Finance ....................................................................................................................................................................... 14

Employees Group Insurance Division Legal Services ................................................................................................... 14

Human Capital Management .......................................................................................................................................... 15

Human Resources ....................................................................................................................................................... 15

Talent Management and Employee Benefits Department .......................................................................................... 15

Strategic Workforce Services...................................................................................................................................... 15

Policy and Legislative Services ................................................................................................................................... 15

Human Capital Management Legal Services .............................................................................................................. 15


3

Information Services ...................................................................................................................................................... 16

Information Security Team ......................................................................................................................................... 16

Public Safety and Defense IT Service Team ................................................................................................................ 16

Application Services Team ......................................................................................................................................... 16

External Relations and Service Quality Team ............................................................................................................. 16

Technology Services ................................................................................................................................................... 16

Enterprise Programs Service Team ............................................................................................................................. 16

Data Driven Service Team .......................................................................................................................................... 16

SPARK (Strategy, Planning, Architecture, Research and Knowledge) Service Team .................................................. 17

Client Experience Service Team .................................................................................................................................. 17

State Health Information Exchange (HIE) Director ..................................................................................................... 17

Mission Support Service Team.................................................................................................................................... 17

OMES Legal Services for Information Services ........................................................................................................... 17

Legal Services................................................................................................................................................................. 18

OMES Legal Services for Information Services ........................................................................................................... 18

Human Capital Management Legal Services .............................................................................................................. 18

Employees Group Insurance Division Legal Services ................................................................................................... 18

Central Purchasing and Central Accounting and Reporting Legal ............................................................................... 18

Capital Assets Management Legal Services ................................................................................................................ 18

Performance and Efficiency ............................................................................................................................................ 19

Audit and Internal Investigations ................................................................................................................................ 19

Internal Audit/Fiscal Analysis ...................................................................................................................................... 19

Statewide Performance Office ................................................................................................................................... 19

Strategic Projects Department ................................................................................................................................... 19

Public Affairs ................................................................................................................................................................. 20

Media/Public Relations .............................................................................................................................................. 20

Communications ....................................................................................................................................................... 20

eGov .......................................................................................................................................................................... 20


4

Executive Summary The Office of Management and Enterprise Services serves as the back office for all other state agencies and entities

within state government for Oklahoma. Previously five separate state agencies which consolidated in 2011, OMES now

encompasses the following divisions: Human Capital Management; Central Accounting and Reporting and the State

Comptroller; the Employee Group Insurance Division; Capital Assets Management; Central Purchasing and the State

Purchasing Director; Information Services and the State Chief Information Officer; Budget and Gaming Compliance;

and Performance and Efficiency. OMES also oversees the Capitol Restoration Project and has the following internally

focused offices of Legal Services, Finance, Policy and Legislative Services, Public Affairs and Administrative Services.

This document serves as the glossary of core functions and services provided by OMES. Each department within the

OMES divisions are listed, as well as the contact information for each department and division lead. The OMES agency

director and leadership team are listed below.

Agency Director Preston Doerflinger, Director of OMES and Secretary of Finance, Administration and Information Technology 405-521-6175

Executive Team Denise Northrup, Chief Operating Officer, 405-521-4023 Kelly Wilson, Chief Financial Officer, 405-522-1160 Kathy Pendarvis, OMES General Counsel and Director of Legal Services, 405-521-2143

Division Directors Brandy Manek, Director of Budget, Policy and Gaming Compliance, 405-521-3786 Dan Ross, Director of Capital Assets Management, 405-521-6370 Lynne Bajema, State Comptroller and Director of Central Accounting and Reporting, 405-521-6162 Ferris Barger, State Purchasing Director and Director of Central Purchasing, 405-521-2115 Frank Wilson, Administrator of Employees Group Insurance Division, 405-717-8828 Dana Webb, Administrator of Human Capital Management, 405-521-3928 Bo Reese, State Chief Information Officer and Director of Informational Services, 405-522-8855 Carol McFarland, Director of Performance and Efficiency, 405-521-6150 Shelley Zumwalt, Director of Public Affairs, 405-535-5198


5

OMES Administration

Administrative Services supports the director of OMES, coordinates and liaises with Capital Assets

Management (CAM) to maintain the OMES offices within the Capitol; manages the OMES administrative offices for the Director of OMES/Secretary of Finance, Administration and Information Technology (Director/Secretary); and serves as the recording secretary for the Legislative Compensation Board and Contingency Review Board. Susan Perry, Director and Executive Assistant to OMES Director, 405-521-6175

State Capitol Projects provides a wide range of representation, oversight and support services to the Capitol

Restoration Project, including managing tenants within the Capitol, supporting the State Capitol Oversight Committee, acting as an internal OMES liaison, handling media relations for the Capitol Restoration Project and administrative support. Trait Thompson, Manager, 405-522-3883


6

OMES Finance Kelly Wilson, Chief Financial Officer, 405-522-1160

Finance Facilitates the financial functions specific to OMES operations. These duties include collaborating with

OMES divisions and departments regarding all financial issues from “quote to cash.” OMES Finance looks at the intertwined business processes of each division, understands the metrics, gives each business owner the right data, and works with them as partners to make the best strategic decisions to drive long-term value. In addition, OMES Finance meets on a regular basis with divisions to discuss budgets, purchasing, accounts payable, cash management, rate determination, billing and tracking, and asset management. Kelly Wilson, Chief Financial Officer, 405-522-1160 or [email protected]

Reporting OMES Finance meets with the Director/Secretary on a regular basis to review all proposed purchases, per

Executive Order 2015-46, which requires that all purchases in excess of $10,000, out-0f-state travel and memberships be approved by the agency’s Director/Secretary. OMES Finance also compiles all information for the Statewide Cost Allocation Plan (SWCAP), the information for OMES for the Comprehensive Annual Financial Report (CAFR), and any special report requests for financial information released by OMES. Kelly Wilson, Chief Financial Officer, 405-522-1160 or [email protected]

Budget This section manages OMES budget requests; the annual budget work plan; and collaborates with Statewide

Budget, Policy and Legislative Services to enter the agency’s budget into the Hyperion system. The budget section also verifies budget, available funds, requisition coding and amounts for requested purchases. Kelly Wilson, Chief Financial Officer, 405-522-1160 or [email protected]

Internal Buyers (IB) IB serves as the central purchasing unit specific to OMES operations. IB provides P-card

purchasing services for departments that do not have P-cards. Certain departments across the agency have embedded buyers (CAP, Real Estate and Leasing Services, Surplus, Central Printing and Facilities Management). All other departments utilize this unit to perform purchasing processes. IB verifies purchasing documents, reviews contracts and ensures compliance with OMES Procurement Procedures, the Construction and Properties Act, Central Purchasing Act, the Oklahoma Information Services Act, including IT purchases and leasing requirements. Maggieann Green, CPO, 405-522-6659 or [email protected]

Accounts Payable (A/P) This section is responsible for processing all agency invoices for payment; and verifies

supporting documentation is included. Accounts Payable processes all OMES-specific invoice payments, payroll deductions and garnishments, and travel claims; as well as conducts internal training regarding required documentation to issue payments. A/P also verifies payments are prioritized to ensure critical services are maintained. Because IS makes purchases on behalf of shared services customers, A/P assists with coding on all purchases to ensure assets are appropriately accounted for by OMES and the customers involved. A/P is also working on the procure-to-pay project along with other agency departments to increase the automation and efficiency of the process. Heather Calhoun, Payables Supervisor, 405-522-2923 or [email protected] or [email protected]

Rating This section works closely with consulting actuaries for the premium rates for HealthChoice’s medical, dental

and life plans. OMES Finance also establishes or reviews the rates charged by OMES divisions for shared services including IS, HCM, ABS, Fleet, REALS and Risk. Kelly Wilson, Chief Financial Officer, 405-522-1160 or [email protected]


7

Accounts Receivable This section is responsible for the billing, accounts receivable and payment collection for all

OMES services. Jessica Ramos, Accounts Receivable Supervisor, 405-521-4502 or [email protected]

Asset Management This section is responsible for creating and implementing processes for receiving, booking,

tagging, tracking and depreciating assets owned or leased by OMES; and acts as the point of contact for assistance with OMES assets. Cayla Looney, Financial Analyst (405) 271-9444 X56090 or [email protected]


8

Budget and Gaming Compliance Brandy Manek, Director of Budget, Policy and Gaming Compliance, 405-521-3786

Gaming Compliance is responsible for ensuring gaming entities operate in accordance with the Tribal Gaming

Compact and federal regulations; also participates in specific taskforces with other state and federal agencies and represents the state in federal litigation. Brandy Manek, Deputy Director of Budget, Policy and Gaming Compliance, 405-521-3786

State Budget provides a thorough fiscal impact and policy analysis, which is utilized by the governor’s office to

inform decisions; assists agencies with budget entry and review of budget information in the Hyperion system; provides research and composes the governor’s proposed state budget; performs budget and fiscal analysis and projections; creates the Executive Budget Book; staffs the Equalization Board; and serves as the official record of the state for budget information. Jill Geiger, Director, 405-521-6176


9

Capital Assets Management Dan Ross, Director of Capital Assets Management, 405-521-6370

Central Printing and Interagency Mail oversees the printing, mailing and distribution services for the State

of Oklahoma. Printing services are provided for state agencies and any city, county or municipality within the State of Oklahoma; and include a variety of products such as utility bills, fliers, stationary, reports, newsletters, marketing, forms, business cards, etc. Mailing services include Interagency Mail (agency-to-agency) as well as United States Postal Mail (metered mail). Jon Paulk, Manager, 405-425-2714

Fleet Management oversees the acquisition, leasing, rental, maintenance, repair and disposal of the light duty

vehicles needed to conduct the state’s business. Terry Zuniga, Manager, 405-522-2804

Federal Surplus Property Reutilization is the monitoring and requesting entity for equipment donated by

the federal government to state agencies or to Local Enforcement Agencies (LEA) in Oklahoma. Programs supported by Federal Surplus include: the Law Enforcement Support Office (LESO) program, 1122 Program and General Services Administration (GSA). Roger Stone, Administrator, 405-425-2700

State Surplus Property Reutilization facilitates the reutilization of all state-owned materials, the Recycling

Program for agencies within the Oklahoma City area and public auctions of state-owned goods. Roger Stone, Administrator, 405-425-2700

Risk Management directs and manages property and liability coverage for both state and non-state entities

including state agencies, higher education, rural fire districts, motor license agents, foster care parents and conservation districts. Coverage is offered through both self-insurance and commercial policies. Gene Lidyard, Director, 405-521-6051

State Facilities Strategy and Operations works at the statewide level to assist other agencies in their

building operations, building assessments, and long-term strategies. In coordination with other divisions and departments of OMES, this unit is also responsible for the oversight of tenant relocations. Ron Dennis, Director, 405-522-6742

Construction and Properties procures and administers construction, maintenance and related consultant

contracts; maintains the state-registered consultant list for state agencies including schools and higher education; executes contracts and manages approved capital improvement projects for state entities. Mike Jones, Director, 405-521-3171

Real Estate and Leasing Services (REALS) is responsible for buying, selling and leasing real property and

tracking the inventory of state-owned real property, including a report listing the minerals owned by the state. REALS also handles real property transactions like surface leases and easements, and provides assistance to state agencies in need of space. REALS is involved in updating and maintaining state legislation regarding real estate and property. Melissa Milburn, Director, 405-522-0367


10

Office of Facilities Management is responsible for the following services related to specific state-owned

buildings: operations and maintenance; landscaping for the Capitol Park; on-site building managers; the Governor’s Mansion operations, grounds, maintenance and upkeep; and administrative functions and project management for projects performed by the department of Facilities Management. Mark Sauchuk, Director, 405-522-0084

Planning manages the Maintenance of State Buildings Revolving Fund, creates an overall picture of the state’s long-

term capital needs, advises the Capitol-Medical Center Improvement and Zoning Commission and provides administrative services to other organizations. Ben Davis, Director, 405-522-1652

Capital Assets Management Legal Services provide legal guidance and advice as input for CAM decisions

and legal drafting, analysis and review of documents relevant to the mission of CAM. Legal staff assigned to CAM supports the agency primarily in four major functions: contracts, OMES Director and CAM Administrator Support, rules and legislation, and litigation and litigation support. Kimberlee Williams, Deputy General Counsel, 405-522-3615


11

Central Accounting and Reporting Lynne Bajema, State Comptroller and Director of Central Accounting and Reporting, 405-521-6162

Statewide Accounting and Reporting Department attends to the state’s general ledger and

accounting, financial reporting and PeopleSoft implementation/rollout and support. This department also provides payroll shared services to approximately 60 state agencies, administers payroll tax payments, statewide payroll reporting, appropriation payments to state agencies, PeopleSoft training and numerous other functions. Jennie Pratt, Director, 405-521-6160

Agency Business Services performs financial transaction processing as a shared service to state agencies.

Currently it services approximately 60 state entities, providing support in the areas of budget, procure-to-pay, account reconciliation, financial reporting and billing and accounts receivable. Steve Funck, Director, 405-521-3231

Oklahoma Capitol Improvement Authority administers bonds and other obligations authorized by the

legislature to finance construction of buildings, facilities and other infrastructure such as highways for continued economic development in the state. Angela Pierce, Administrator, 405-522-0366

Transaction Processing monitors and processes all expenditure transactions that go through the PeopleSoft

system such as the payment of employee payroll, travel vouchers and supplier/vendor vouchers. This department certifies vouchers for payment issued by the State Treasurer’s office. This department is also responsible for managing the P-card program for state agencies, and acting as a liaison between agencies and suppliers on the travel and P-card statewide contracts. Steve Wilson, Director, 405-521-4679

Vendor Registration is responsible for managing vendor files, online vendor registration, customer service,

support of IRS compliance and state agency direct deposit payment information for all state agencies including Higher Education. Victoria Baker, Manager, 405-522-3093

Central Purchasing and Central Accounting and Reporting Legal Services provides legal

guidance , advice and review of any documents or decisions to Central Purchasing and Central Accounting and Reporting. Tim Tuck, Deputy General Counsel 405-521-2403

Tracy Hird, Deputy General Counsel 405-522-3428


12

Central Purchasing Ferris Barger, State Purchasing Director and Director of Central Purchasing, 405-521-2115 Mike Howard, Deputy State Purchasing Director, 405-522-8101 Lisa McKim, Compliance and Contract Performance Manager, 405-522-0248

State Use is a mandated purchasing program that facilitates contracts between the State of Oklahoma and

statutorily qualified organizations. Daron Hoggatt, Administrator, 405-521-4474

Statewide Procurement is the lead agent for statewide procurement and contracts. This department identifies

statewide contract opportunities for goods, services including information technology, creates and manages statewide contracts for agencies’ and affiliates’ use; works closely with suppliers, agencies and affiliates to promote the use of those contracts, and tracks usage and administration fee payments. This department coordinates closely with OMES IS for required technical specifications and assists agencies in procuring technology. Allen Cook, Statewide Manager, 405-308-0348 Jennifer McCaulla, Statewide Initiatives Lead, 405-521-4772

Agency-Specific Procurement assists agencies with purchases that are not on statewide contract in

compliance with the Central Purchasing Act, determines the Procurement Avenue through which items are purchased and manages the Performance Information Procurement System (PIPS), sole source contracts, and solicitations including Request for Proposal (RFP), Request for Quote (RFQ) or an Invitation to Bid (ITB). Kathy Hallum, Agency Acquisition Manager, 405-521-3835 Robert Goad Agency Acquisition Lead 405-522-5130

Administration and CPO Training section is responsible for conducting training and certification for Certified

Procurement Officers (CPO). This department focuses on the reporting and other programs that address compliance for Central Purchasing as a whole. Mike Howard, Deputy Director, 405-522-8101 Lisa McKim, Compliance and Contract Performance Manager, 405-522-0248 Louise Terry, Coordinator, 405-521-4058

Central Purchasing and Central Accounting and Reporting Legal Services provide legal

guidance, advice and review of any documents or decisions to Central Purchasing and Central Accounting and Reporting. Tim Tuck, Deputy General Counsel, 405-521-2403 Robin Rives, Deputy General Counsel, 405-522-0122


13

Employees Group Insurance Division (EGID) Frank Wilson, CPA, Administrator, (405) 717-8828 Diana O’Neal, CPA, Deputy Administrator, (405) 717-8749

This division of OMES administers the self-funded HealthChoice health, dental, life and disability plans available to state, education and local government employees and retirees. The division also contracts with commercial health, dental and vision carriers as alternatives. The division handles many administrative functions internally and partners with top national firms for consulting and other services specific to the industry in areas such as provider reimbursement, actuarial, medical and pharmacy claims management, and care coordination.

Program/TPA Management has direct oversight of the third party administrator for HealthChoice plans,

Department of Corrections inmate plan and Department of Rehabilitation Services client plan. Manages contractual obligations and plans, coordinates and implements benefit changes. Works day to day with vendors administering programs on behalf of the membership. Nichole King, Senior Program Manager, 405-717-8836

Pharmacy Benefits Management provides oversight and management of the contracted pharmacy benefit

manager (PBM). Day-to-day duties include handling member calls related to the pharmacy program, preparing pharmacy appeals for review by the Clinical Sub-Committee, research of any pharmacy related inquiries, and management and follow-up on current outstanding issues with the PBM. Travis Tate, Pharm. D., Director of Pharmacy, 405-717-8852

Provider Network Management responsible for provider recruitment, contracting, enrollment and education

to establish and maintain a robust network of professional, facility and ancillary providers, ensuring broad access for members of the health and dental networks for HealthChoice, Department of Corrections and Department of Rehabilitation Services. Teresa South, Director of Network Management, 405-717-8627

Internal Audit and Fiscal Analysis verifies accuracy of vendor financial reports, monitors provider fee

schedule updates and collaborates and implements provider reimbursement strategies. Works closely with the plan’s consultants, actuaries, and outside auditors to ensure claims are being paid correctly and reimbursement methodologies are appropriate and in line with industry standards. Helps monitor healthcare costs and utilization trends and also assists in the premium rate setting process. Joe McCoy, CPA, Director of Internal Audit, 405-717-8806

Health Care Management provides medical and durable medical equipment case management. Pre-authorizes

certain medical equipment and services, dental and chiropractic care, outpatient therapies and mental health and substance abuse services. Assists members with out-of-network issues and performs life insurance evidence of insurability reviews. Frank Lawler, M. D., Medical Director, 405-717-8815

Member Accounts collects, updates and maintains eligibility for all participants and transmits the data to the

appropriate TPA, PBM and commercial carriers. Receives and posts premium dollars from employer groups, individuals and retirement systems and properly remits them to the appropriate carrier. Michelle Tolliver, Director of Member Accounts, 405-717-8728


14

Member Services answers calls from members and provides timely resolution of all issues. Interfaces with

insurance coordinators and administrators of over 900 employer groups by providing training and hosting group meetings. Represents EGID and/or HealthChoice at conferences. Cassie Waters, Director of Member Services, 405-717-8759

Compliance and Industry Practice directs and oversees compliance for OMES HIPAA privacy and the EGID

Compliance Program. Coordinates, investigates and reports on fraud or privacy violations. Develops OMES training for

HIPAA and EGID training for fraud, waste and abuse. Provides subject matter expertise in the Affordable Care Act,

Section 125 cafeteria plans, other federal mandates, HIPAA and other privacy mandates. Researches policy issues and

recommends changes to the Executive Committee. Oversees the procurement of health, dental and vision commercial

carriers.

Paul King, Director of Compliance and Industry Practice, 405-717-8880

Finance provides financial accounting and reporting for EGID. Primary responsibilities include preparation of monthly

financial statements, cash management, bank account reconciliations, administrative budget and coordination of purchases and administrative payments. This department is also responsible for Asset Management which includes oversight of engaging investment consultants to ensure that assets are invested in accordance with OEIBB board policy and governing statute. Gary Beebe, Controller, 405-717-8724

Employees Group Insurance Division Legal Services provides legal guidance, advice and review of any

documents or decisions for EGID. Legal Services for EGID supports the organization in four major functions: plan management, third party benefit contracting, administrative rules/legislation and OEIBB, OMES and EGID director support. Scott Boughton, Deputy General Counsel, 405-717-8957 Byron Knox, Deputy General Counsel, 405-717-8744


15

Human Capital Management Dana Webb, Administrator of Human Capital Management, 405-521-3928

Human Resources is primarily responsible for supporting leadership in achieving organizational goals, handling

human resources issues within OMES and advising on human resources issues outside OMES including employee relations, training, benefits administration, interpretation of federal and state laws and statutes, recruitment, hiring, onboarding, orientation, employee data management, occupational health and legal compliance. The department serves as the HR department for the Governor and Lieutenant Governor’s offices. Carrie Towery, Director, 405-522-0264

Talent Management and Employee Benefits Department Talent Management has three primary work groups: Applicant Services, Assessment and Testing, Classification and Compensation. Applicant Services processes and reviews applications of both classified (merit) and unclassified (non-merit) positions within the state. Assessment and Testing develops and administers tests, both written and performance-based, for merit system applicants and employees. Classification and Compensation audits the processing of all human resource transactions for the State of Oklahoma involving hires, promotions, pay increases and demotions, as well as conducts a salary survey of private- and public-sector employers in Oklahoma comparing it to the surrounding states. The results of this survey are compiled into an Annual Compensation Report presented to the governor and Legislature.

Employee Benefits Department (EBD) has two primary work groups: EBD and Premium Flexible Spending. EBD works with insurance companies to obtain benefits for state employees. They are the plan administrator for the insurance plans, train benefit coordinators at agencies, and keep the Benefits Administration System current. Premium and Flexible Spending manages the Flexible Spending Account by issuing Benefits credit cards, processing paper claims, reviewing requested documentation for approval or denial of expenditures and providing customer service. Jacob Smith, Director, 405-521-6327

Strategic Workforce Services has five primary programs: Workforce Planning, Leadership Development,

Professional and Technical education, Thrive (organizational culture and employee wellbeing), Statewide Recruitment Services. Additionally, it provides operations and administration support for HCM. The SWS service area provides consultation and services to agencies to assist them in acquisition, development, alignment, and retention of talent to help customers meet their future talent needs. Ross Tripp, Director, 405-521-6376

Policy and Legislative Services provides legislative perspective and advice to agency staff, elected officials,

constituents and other stakeholders. Policy and Legislative Services supports the agency through OMES legislation,

legislative relationships for OMES, constituent support, projects and research, and committees and boards.

Dedra Blackwell, Coordinator, 405-521-6665

Human Capital Management Legal Services provides legal guidance, advice and review of any

documents or decisions for the division of Human Capital Management. Legal Services for HCM supports the organization in three major functions: human resources, administrative rules/legislation/policy and OMES director and HCM director support. Matt Stewart, Deputy General Counsel, 405-522-0663


16

Information Services Bo Reese, State Chief Information Officer and Director of Information Services, 405-522-8855 Matt Singleton, Chief Operations Officer, 405-521-4804 Mark Gower, Chief Security Officer, 405-522-4531

Information Security Team is responsible for protecting mission-critical networks and the state’s digital assets

through technology, services and security best practices. Information security functions are organized under three general areas of work: Oklahoma Cyber Command; Unification of Central Security; and Business Continuity and Emergency Disaster Preparedness. Vacant, Director, 405-521-3195

Public Safety and Defense IT Service Team supports the mission of public safety in Oklahoma by lending

technology support in a vast number of areas. This department performs the baseline and escalated IT support functions for public safety agencies and oversees the Criminal Justice Information Systems Center for Excellence (CJIS CFE) program which facilitates the unification of IT for all law enforcement agencies. In addition, the director of the Public Safety and Defense IT Service Team is the executive sponsor to 35 partner agencies. Ben Gherezgiher, Director, 405-521-6642

Application Services Team is dedicated to supporting existing statewide and agency-specific technology

applications and developing new statewide and agency-specific technology applications, including: conventional applications, web and mobile applications, enterprise applications and public safety applications as well as performing the functions of systems analysis and creating and enhancing user interfaces and experience. Jerry Moore, Director, 405-522-1824

External Relations and Service Quality Team supports Central Purchasing on IT-related procurement,

assists agencies and affiliates with technology procurement, and seeks/establishes mutually beneficial partnerships with external entities. This team is also charged with establishing, maintaining and continually improving a quality of service program. Quality of service is focused on three main functions of work: service quality, quality assurance and control, and compliance. Brian Berglan, Director, 405-521-6747

Technology Services supports the state with IT Infrastructure, a server team and Information Technology

Operations Command Center, as well as supports state agencies that have been through IT Unification, with customer services including service requests, projects, system enhancements and more. Dustin Crossfield, Director, 405-521-6630

Enterprise Programs Service Team is responsible for resources and methodology for agency services such as

IT governance, project management, business analysis, standards library creation and maintenance, and maintaining data center facilities. In addition, the director of Enterprise Programs is the executive sponsor to 30 partner agencies. Fonda Logston, Director, 405-522-1824

Data Driven Service Team provides data management services for OMES and state agencies. Data

management is defined as a common framework for cost effective and efficient sharing and analysis of information across organizational lines; creation of structures that support collaboration among stakeholders for the secured sharing of data; information and knowledge; a framework to leverage data and information as an asset; and transparency support. Patsy Leisering, Director, 405-521-6412


17

SPARK (Strategy, Planning, Architecture, Research and Knowledge) Service Team focuses

on strategic planning, enterprise architecture methodology and implementation, and research and knowledge to create a forward-looking, cohesive plan for state agencies and Oklahoma as a whole. As a forward-looking unit, this team stays current on IT problems and issues facing the state, and looks for long-term, relevant solutions. In addition, the director of the SPARK Service Team is the executive sponsor to 26 partner agencies. Sarjoo Shah, Director, 405-521-4803

Client Experience Service Team is responsible for assuring overall client satisfaction by serving customers’

needs each day. The department oversees the following functions: PC (personal computer) support; the service desk; customer relationship management, which includes technical account managers and the customer care team. In addition, the director of Client Experience is the executive sponsor to 27 partner agencies. Sunni Bolt, Director, 405-521-6620

State Health Information Exchange (HIE) Director is a unique position supporting both the State

Department of Health and OMES IS. The OMES IS CIO is designated by the governor as the State Health Information Technology Coordinator. The state HIE director supports the CIO in this role with health information projects, such as creating and supporting a statewide interoperable health information exchange system, creating legislation as needed and collaborating with other health agencies to find shared services solutions for health systems. Becki Moore, Director, 405-271-3751 x55690

Mission Support Service Team is challenged with establishing and maturing the supporting business

processes to run a world-class service provider enterprise. This department oversees the following functions: service delivery, account management, catalog management, service costing/rating and new products/services deployment. This department is also involved in coordinating and structuring engagements for new and established vendors through the Strategic Alliance Management process by determining appropriate stakeholders. Mission Support works closely with OMES Finance to ensure consistency in the service/billing information provided as well as to communicate OMES IS priorities. Megan Meers, Director, 405-522-4774

OMES Legal Services for Information Services provides legal guidance and advice as input for IS

decisions and legal drafting, analysis and negotiation of documents relevant to the mission of IS. Legal staff assigned to IS supports the agency primarily in two major functions: contractual agreements and OMES director and CIO support. Chris Morrow, Deputy General Counsel, 405-522-0229 Lauren Kelliher, Deputy General Counsel, 405-522-8085 Pierce Winters, Deputy General Counsel, 405-521-4792 Tracy Hird, Deputy General Counsel, 405-522-3428


18

Legal Services Kathy Pendarvis, OMES General Counsel and Director of Legal Services, 405-521-2143

OMES Legal Services for Information Services provides legal guidance and advice as input for IS

decisions and legal drafting, analysis and negotiation of documents relevant to the mission of IS. Legal staff assigned to IS supports the agency primarily in two major functions: contractual agreements and OMES director and CIO support. Chris Morrow, Deputy General Counsel, 405-522-0229 Lauren Kelliher, Deputy General Counsel, 405-522-8085 Pierce Winters, Deputy General Counsel, 405-521-4792 Tracy Hird, Deputy General Counsel, 405-522-3428

Human Capital Management Legal Services provides legal guidance, advice and review of any

documents or decisions for the division of Human Capital Management. Legal Services for HCM supports the organization in three major functions: human resources, administrative rules/legislation/policy and OMES director and HCM director support. Matt Stewart, Deputy General Counsel, 405-522-0663

Employees Group Insurance Division Legal Services provides legal guidance, advice and review of any

documents or decisions for EGID. Legal Services for EGID supports the organization in four major functions: plan management, third party benefit contracting, administrative rules/legislation and OEIBB, OMES and EGID director support. Scott Boughton, Deputy General Counsel, 405-717-8957 Byron Knox, Deputy General Counsel, 405-717-8744

Central Purchasing and Central Accounting and Reporting Legal Services provides legal

guidance, advice and review of any documents or decisions for Central Purchasing and Central Accounting and Reporting. Tim Tuck, Deputy General Counsel, 405-521-2403

Capital Assets Management Legal Services provide legal guidance and advice as input for CAM decisions,

and legal drafting, analysis and review of documents relevant to the mission of CAM. Legal staff assigned to CAM supports the agency primarily in four major functions: contracts, OMES director and CAM administrator support, rules and legislation, and litigation and litigation support. Kimberlee Williams, Deputy General Counsel, 405-522-3615


19

Performance and Efficiency Carol McFarland, Director of Performance and Efficiency, 405-521-6150

Audit and Internal Investigations ensures that programs and contracts administered by OMES are

conducted in accordance with laws and are used in an ethical manner. To reduce exposure to fraud, waste, mismanagement and abuse, Audit and Internal Investigations provides OMES with continuous monitoring, administrative investigations, risk-based audits, compliance audits, an anonymous fraud reporting system and preventive training courses and guides. JoRay McCoy, Director, 405-627-2490

Internal Audit/Fiscal Analysis supports the financial effectiveness, efficiency and long-term stability of

HealthChoice insurance plans by auditing claim payments for financial accuracy, maintaining efficient reserves and premium rates, monitoring, managing and updating provider payment methodologies, and analyzing data trends and the cost impact of potential events related to EGID’s health, dental, life and disability coverage. Joe McCoy, Director, 405-717-8806

Statewide Performance Office is responsible for statewide performance management. Functions are:

statewide performance management, which includes managing OKStateStat and the performance framework for the state’s Performance Informed Budgeting Initiative, strategic implementation of the governor’s top three priorities; internal reviews for OMES and consultation and facilitation. Colleen Flory, Director, 405-522-5312

Strategic Projects Department manages projects regarding process improvement, efficiency, special areas

identified by OMES leadership as being essential to the agency’s operations, and manages the budget and operations for the division. Sara Cowden, Director, 405-521-6372


20

Public Affairs Shelley Zumwalt, Director of Public Affairs, 405-535-5198

Media/Public Relations works with various news outlets and the public to provide information, promote OMES,

produce news releases, provide on-camera interviews and answer media questions and public records requests in a timely fashion. The director of Public Affairs leads the Public Affairs Division and serves as the spokesperson for OMES and the agency’s director, Secretary of Finance, Administration and Information Technology Preston L. Doerflinger. Shelley Zumwalt, Director, 405-535-5198

Communications collaborates with OMES divisions for all internal and external communications as well as

benefits material and communications for the state’s self-funded health plan. The department works with OMES and other state agencies to produce attractive, high-quality digital and printed publications and benefits materials while providing expertise in graphic design, layout, editing, writing, video production, branding, marketing and social media. Denise White, Manager, 405-522-3501 Shelley Zumwalt, Director, 405-535-5198

eGov is responsible for providing content management and digital communications services to state agencies and

OMES. These services include email and text mass distribution, social media policy and guidance approvals, training and account set up and maintenance for OMES and other state agencies. The eGov team is the responsible lead department on development and creation of the OMES website. The department also manages website content and provides IT accessibility services for OMES divisions. The eGov team works with OMES Information Services to provide other state agencies with website development and creation. Jake Lowrey, Manager, 405-521-2048 Shelley Zumwalt, Director, 405-535-5198

Glossary of Core Functions and Services - ok.gov · Glossary of Core Functions and Services...

Documents

Transcript of Glossary of Core Functions and Services - ok.gov · Glossary of Core Functions and Services...