Global Serv[0]

GEOil & Gas

Global ServicesQuality, Speed, Expertise and Innovation... Close to you

2Quality and SpeedIn this industry, you cant have one without the other. Every day of downtime results in millions of dollars in lost productivity. So when customers need a response from us, they need it to be right and right away. At the heart of our solutions is Lean Six Sigma. Already proven at our plants in Florence, Oshkosh and Houston, weve rolled it out into service centers in every region. Key processes that touch our customers are now better and faster, and always improving. Weve reduced Inquiry-to-Order time and were improving overall and spare parts on-time delivery, and injecting more Lean initiatives at the installation stage where all our processes come together.

ExpertiseThe oil and gas industry is driven by technology and technology is driven by people. So we invest a lot in ours. When a GE Field Engineer (FE) arrives on site, our customer is buying that individuals knowledge and experience. We have highly structured training and certi cation programs to ensure consistently high levels of service for all customers. We recruit seasoned professionals and develop new talent in every region. They all bene t from the same criteria and instructional techniques such as plant simulators and monitoring technologies. Once in the eld, they become an indispensable part of the feedback loop for future equipment enhancements. We already have some of the best domain experts in the business now were taking this capability worldwide.

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InnovationWe have increased our investment in new technology by 30% year after year, focusing on bene ts requested by our customers for increased reliability and availability, longer equipment life, lower ambient impact and increased production. Of unique advantage, is our ability to draw on the knowledge and resources of all GEs other high-tech businesses (Aviation, Water, Healthcare) and adapt them to increase productivity in oil and gas applications. Our take on technological development is continuous and forward-reaching and always rooted in our customers needs.

RegionalizationClose to you for us means moving more facilities, expertise and autonomy nearer to our customers in all key regions. We are investing in local infrastructure and economies creating more resources to shorten initial response times, nal delivery times, and building new training centers to develop local talent. Our regionalization initiative also involves procuring labor and equipment from local suppliers, and working with specialized local subcontractors to further enhance responsiveness for both planned and unplanned activities.

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4IndexGlobal Services introduction page 5

Upgrades and modi cations for your equipment page 6

Repairs page 8

Field services page 9

Parts page 9

Consulting for performance and inventory optimization page 10

Contractual Service Agreements (CSAs) page 11

iCenter page 12

Pipeline solutions page 13

Training page 15


Global ServicesOur goal is simply to deliver outstanding service for all of GEs Oil & Gas customers throughout the entire lifecycle of their equipment.

Global in geographyWe began in 1997 with one service shop in Florence, Italy, and have grown to a dozen dedicated Global Services centres around the world all supported by more than 80 manufacturing, sales and service facilities across the entire Oil & Gas organization.

Global in capabilityWe support our customers at every stage of the technology lifecycle, and for every piece of equipment in their operation. We continually invest in our people, tools and processes always striving to deliver higher performance and machine availability every step of the way.

6Upgrades and modi cations for your equipmentOperating conditions and performance requirements can change signi cantly over the working life of a plant. In response, GEs Oil & Gas business has developed over 300 conversion, modi cation and uprate solutions for turbines, compressors, turboexpanders, control panels, pumps and valves to address customers changing needs in all applications.

Performance and nancial bene ts: Output and ef ciency gains Improved reliability Increased availability Extended life Longer intervals between maintenance Lower maintenance costs Improved regulatory compliance

GEs Oil & Gas business provides a full range of upgrades, from a single machine modernization to full plant debottlenecking, including compressor station and balance of plant. Improve

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Improve your plant metricsOur OEM expertise enables you to optimize maintenance strategies and costs, extend the life of your equipment and plant, extend the time between maintenance, and increase the unit availability and reliability quickly and effectively. No other service supplier knows GE equipment as well as our engineers and technicians do. We continually invest in new ways to enhance the performance of our products and this results in signi cant business advantages for your operation.

Optimized maintenanceEvery decision draws on engineering experience and the quantitative data and knowledge from statistical analysis gained through the ongoing monitoring and maintenance of more than 500 GE units currently operating worldwide. We offer industry best practices for your plant. No other company can provide this level of expertise for your GE equipment.

Beyond routine repairs and maintenance, we have extensive experience in managing maintenance of the whole plant. We expertly coordinate repairs involving large numbers of your staff working in concert with our specialized engineering department.

Gas re-injection and gas lift GE can increase turbomachinery ef ciency up to 5-6%, power output up to 15% and gas ow up to 80% through centrifugal compressor and gas turbine uprates.

LNGAccording to customer calculations, GEs technologies and patented maintenance methods enable output increases equivalent to one full year of extra production over a 20-year cycle.

PipelineOperating cost savings up to 10%, along with ef ciency and compression station ow increases, can be achieved through tailored combinations of turbocompression upgrades and pipeline integrity services.

ProcessingSigni cant production increases can be achieved with GEs debottlenecking services modifying parts instead of replacing units. Customized solutions such as replacing compressor internal parts, modifying stages and sealing systems, will have little impact on the plant layout or capital expenditures.

Increase performance & ef ciency

Spotlights

8Field servicesHighly quali ed, well-planned maintenance is fundamental in order to get consistently high performance and long life from your machinery. GEs expert teams can be quickly mobilized to deliver the highest quality service anywhere in the world. We provide expert service for all GE products, including: heavy-duty and aeroderivative machinery, gas and steam turbines, reciprocating and centrifugal compressors, and Speedtronic control panels.

We invest signi cant resources to train, evaluate and enhance the knowledge and skills of our people.

Our Field Engineers are also supported by the specialized resources of our Engineering Division for more detailed analysis of eld data, additional evaluation of maintenance alternatives, and various other optimization procedures. This level of advanced engineering support makes the difference between satisfactory and exceptional results.

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RepairsGEs Repair Technology Center of Excellence in Florence is constantly developing new and more advanced repair techniques for oil and gas applications. We employ the latest innovations including Advanced Welding & Brazing, ACR Cleaning and Advanced Metallurgy to ensure the highest quality restoration of parts available in the industry. We also draw on the diverse technologies and methods from across the entire GE organization, resulting in repair solutions that help customers reduce costs and downtime by considerably extending the life of components in high-wear conditions. All workshops in our global network use the same innovative technologies and high standards. No matter where your site is located, you will never have to compromise repair quality.

It pays to invest in OEM repairs: Longer life of your equipment and components Cost savings through complete recovery of existing components

Increased availability and reliability of your equipment

PartsUsing genuine GE parts is a best-maintenance practice and key factor in protecting and improving the availability and reliability of your GE rotating and static equipment over the entire lifecycle. Other parts available in the market are not comparable to GEs OEM parts, because ours are not just designed to replace current parts - but often to enhance machine performance. We guarantee superb quality and always incorporate the most advanced materials, innovative metallurgical techniques, and aeroderivative designs developed at the GE Global Research Center.

Parts services include: e-Catalog for easy 24/7 online part identi cation and request for quotation Inventory management for spare, interchangeable and obsolete parts Spare parts optimizing services Lifecycle optimization for your equipment

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Our consultative services leverage the industrys widest knowledge base. Statistical data analysis and technical advisory work covers nearly 11,000 turbines and compressors industry-wide. Based on these data our experts will be able to develop a new maintenance policy customized to your operating conditions and statistical analysis based on the performance of machines under similar situations. After this analysis our team will develop an inventory optimization report that will help you achieve greater reliability, availability and cost management for your plant.

GEs processes have achieved exceptional results: Reliability values greater than 99.5% Availability levels potentially topping 98% Plant maintenance strategy Tailored plant maintenance and asset optimization

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Consulting for maintenance and performance optimization

Increasing your plantavailability and reliability

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Quality, Speed, Expertise and Innovation... Close to you

Contractual Service Agreements (CSAs)GEs CSAs give you a guaranteed service level and access to the latest technological advancements and expertise without the nancial risk or overhead costs required to maintain your own facilities and resources. By combining various plant maintenance responsibilities under a single-source relationship with GE, you will also achieve signi cant cost and time savings thanks to the elimination of coordination redundancies.

Care Includes full inspection and maintenance

services for all your equipment to ensure negotiated performance levels are sustained for the duration of the agreement

Pro-tech Pro-tech draws on all of our advanced

monitoring and diagnostic technologies, through on-site installations as well as the extensive resources and personnel of our iCenter in Florence

Minimizes downtime by proactively identifying and avoiding machine under-performance issues.

Excel Takes contractual service to a whole new level,

combining our comprehensive maintenance services with periodic equipment updates so that your plant is always on the leading edge of technology

This approach minimizes our customers risk by building on our industry-proven technologies making incremental design changes to achieve substantial performance and ef ciency gains in the eld

By tailoring service levels to meet speci c operating conditions and business objectives, we have helped customers achieve maintenance cost reductions of up to 20%.

We offer different levels of Contractual Service Agreements:

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iCenterGEs iCenter in Florence, Italy, is the central command post for all our remote monitoring, diagnostic and prognostic services. It is equipped with a full range of precision analytical systems for oil and gas operations. iCenter is continuously online with our advanced instrumentation installed at customer sites around the world. Data is transmitted from client plants and machines for real-time monitoring and expert analysis by our technical team.

The level of information available through iCenter enables us not only to monitor current machine performance, but to accurately predict future performance. We can identify when ef ciency will decrease, when emissions will rise, when vibrations will be outside desired parameters, etc. - and we can take appropriate measures in conjunction with your on-site staff to keep the plant running smoothly - and maximize the value of your assets.

Remote iCenter services include: Remote Monitoring & Diagnostics of turbomachinery and balance of plant equipment Troubleshooting assistance Remote tuning of Dry Low NOX (DLN) and K-ONE variable geometry systems, and Dry Low Emissions (DLE) multi-burner combustion systems

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Pipeline solutionsGEs PII Pipeline Solutions business offers the advanced technologies, skills and eld experience essential for a con dent assessment of the present and future condition of a pipeline and an accurate ranking of associated risks. This helps optimize productivity, ef ciency, upgrade/rehabilitation and safety over the pipelines entire productive life.

Integrity services include: ThreatScan a unique system for real-time detection and anticipation

of third-party damage. Inline inspection with an industry-leading eet of metal loss and crack

detection vehicles Mapping and geometry inspections Powerful data management, analysis and sharing capabilities though our PipeView

software suite Comprehensive range of integrity management and engineering services, including

RUNCOM corrosion growth analysis, tness-for-purpose assessments, pipeline modi cations and other eld services.


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TrainingHigh-quality training is essential for improving the skills of operating and maintenance personnel to ensure safe operation and superior equipment ef ciency and availability. GEs Oil & Gas business provides training for the operation and maintenance of our complete line of machinery and equipment. Our instructors are eld-seasoned experts who combine their understanding of theory with practical experience. Traditional training tools are augmented with computer-based training and interactive multimedia technology.

Courses and technical literature can be provided in a variety of languages and are designed to meet speci c customer needs, focusing on the GE equipment installed at their sites. Training can be delivered at our Florence Learning Center or at one of our regional training centers.

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Training programs include: Certi ed Operator for Rotating Equipment (CORE) program Customized training, tailored to speci c customer/plant requirements Multi-customer training, on gas and steam turbines, centrifugal and reciprocating compressors, and control panels Interactive multimedia training

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GE Oil & GasHeadquartersNuovo Pignone S.p.A.Via Felice Matteucci 250127 Florence ItalyT +39 055 423 211F +39 055 423 [email protected]

For complete contact information,please refer to our website.

www.geoilandgas.comThe information contained herein is general in nature and is not intended for speci c construction, installation or application purposes. GE reserves the right to make changes in speci cations or add improvements at anytime without notice or obligation.

2008 General Electric CompanyAll Rights Reserved

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