Global network of innovation Global Portfolio

Global networkof innovation

Global Portfolio


Services along the whole value chain – your base for business success

Portfolio

BusinessSolutions

IT InfrastructureServices

Outsourcing



Portfolio

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IT In

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vice

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Systems Integration

InfrastructureMaintenance

InfrastructureTransformation

Infrastructure Service Solutions

CustomerInteraction

Center

OperationalServices

Application Management

Supplier Centric

Processes

Bus

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CentricProcesses

EnterpriseCentric

Processes



Systems Integration

Infrastructure Maintenance

Infrastructure Transformation


Customer Interaction Center

Operational Services


Supplier Centric Processes

Customer Centric Processes

Enterprise Centric Processes

Procurement

Supplier Relationship Management

Portfolio

Supplier CentricProcesses

Global networkof innovation Procurement

The efficient online-purchasing of goods and services is critical to cost control and sustaining enterprise profitability.

E-Procurement means services and solutions for:

Indirect Material Purchasing

Direct Material Purchasing

Component Planning

Catalog Content Management

Portfolio



Your requirements

Online internet-based procure-ment system; networking and links to suppliers

Interactive dialogue between buyers and suppliers

International, up-to-date data on suppliers, procurement volumes, materials, price changes, agree-ments, buyer data

Standardized and secure transactions between all business partners

Workflow control, high security and availability

Your benefits

Participation in electronic market-places (volume aggregation)

Online sourcing – transparency on all suppliers’ offerings

Lower process-, transaction- and error costs

Faster information flow

Accelerated procurement processes thanks to standard, automated procedures

Suppliers linke to your own procurement portal

Up-to-date catalog data

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Our service offering

Solution integration on selected platforms (SAP, i2, Intershop)

Strategic consulting an process assessment

Process modeling

Operation and Maintenance (ASP / Hosting)

Solution design and implementation

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Global networkof innovation Supplier Relationship Management

Supplier Relationship Management (SRM) refers to all sub processes for efficient and transparent collaboration with suppliers.

It covers the key processes for strategic sourcing, supplier management, supplier selection/ collaboration, contract negotiation and contract management, supplier self services, qualification and performance analysis.

Portfolio



Your benefits

Accelerated procurement processes

Improved negotiation position through comprehensive and transparent information

Improved performance through availability of the right products at the right time

Lower costs for planning and transaction processes

Reduction of shortages and stock levels

Reduced process costs

Your requirements

Continuity in the demand, minimum stock levels and identification of shortages

Ideal coordination between the operational processes of the company and its suppliers

Better collaboration and coordination with the suppliers

Standard system to evaluate suppliers

Reduction of manual working processes and mistakes within B2B communication

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Our service offerings

Strategic consulting and process assessment

Process modeling

Solution design and implementation

Solution integration on selected platforms (SAP and i2)

Operation and maintenance (ASP / Hosting)

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Collaborative Lifecycle Management

Accounting and Controlling

Decision Support

Human Resources Management

Knowledge Management

Production & Logistics

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Enterprise CentricProcesses Enterprise Centric Processes

Systems Integration









Global networkof innovation Collaborative Lifecycle Management

Internet-based IT solutions come into operation, which allow employees, partners, suppliers and customers to make this cooperation possible.

Collaborative Lifecycle Management (CLM) is the sum of all strategic, organizational and technical measures for a continuous and innovation-driven product support throughout the whole lifecycle, taking customers, suppliers and partners into account.

Portfolio

Enterprise CentricProcesses


Your requirements

Sharing product data within your enterprise and with suppliers, partners and customers

Collaborate with your partners and suppliers to streamline business processes like the new product introduction (NPI) or engineering change order

You need to improve the communication of product design and manufacturing information throughout your own operations

Your benefits

Decrease time-to-market and time-to-volume by reducing the amount of data negotiations in your internal and external supply chain

Enable design for supply chain to avoid late changes in the product lifecycle

Reduce material cost by rationalizing on common parts and suppliers

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Product Lifecycle Data Management

Product Lifecycle Collaboration

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Accounting, Controlling andTransaction Management

Companies need to secure short-term profitability while improving long-term operational performance.

Strategic decision making depends on full control on and utilisation of consistent financial data at all corporate levels.

The financial supply chain ties up traditional commercial functions with modern collaborative transaction management solutions, business analysis tools and shareholder communications.

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Your requirements

Efficient commercial management, standardised collaborative processes

Consistent and transparent financial data at all levels

End-to-end integration of the financial supply chain with the operational processes

Innovative business analysis tools and methods

Your benefits

Improved bottom-line result transparency

State-of-the-art applications and content management

Cost reduction from optimised financial supply chain

Web enabled customer and partner services

Improved investor and stakeholder relationship

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Enterprise Strategy, Performance and Consolidation Management

Finance Management

Business Reporting and Analysis

Finance, Risk and Asset Management

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Global networkof innovation Decision Support

Fast moving businesses call for fast management decisions.

What is needed is company-wide information management to supply consistent and transparent data and performance figures.

Business intelligence solutions for collecting, integrating, analyzing and presenting information provide the basis for strategic decisions.

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Your requirements

You want comprehensive information on your business processes

You need to know how profitable your sales channels and your customers are

You want up-to-the-minute, transparent information on how profitable your investments are

Your benefits

Your reporting channels are clearly defined, your systems for producing performance figures are generally accepted

Consistent, company-wide data

Business-related information is available in updated and consolidated form before it is needed for an actual decision

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Analytics for Sales, Marketing & Services

Business Intelligence for Management & Administration

Analytics for Procurement & Logistics

Customer Order Management

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Global networkof innovation Human Resources Management

For a successful strategy of your human resources, Siemens Business Services offers you an overall, modular solution and service package. It consists of management and process consulting, the introduction of demand-oriented solutions and services, effective instruments and modern technologies and support.

With a process-oriented, flexible and efficient human resource organization, a modern HR management and powerful IT systems you make your company more competitive, save costs and motivate your employees.

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Your requirements

Flexible and economical handling of rapidly changing requirements and tasks

Reduction of administrative functions in HR department

State-of-the-art IT solution linking HR functions from recruit-ment to compensation functions

HR data security and legal framework

Replacement of cost and know-how intensive systems by alter-native financing or outsourcing models

Your benefits

More efficiency and better quality in HR processes

Flexibility to adapt to new market requirements

Cost reductions through standardization and service integration

Increased employee satisfaction through optimized HR processes and user support

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Our Solution & Service Offering

Employee Portal (incl. Employee Self Services & Manager Self Services)

HRM Assessment

Strategic Orientation HRM

Recruitment

Personnel Development

Compensation / allowances / benefits

E-Learning

HR Management / Payroll Accounting

Travel Management

Time Management

Controlling, reporting

Electronic HR archive

Global networkof innovation Knowledge Management

So our approach to knowledge management includes content management and e-learning solutions and takes full account of your organization and your employees.

Knowledge Management (KM) is more than just a sophisticated form of information management:

It is an integrated process for identifying, administering and distributing all knowledge in a company.

Portfolio



Your benefits

Greater competitiveness

Close links between the objectives of the KM project and of the business

More efficiency and better quality in customer service and the sales department

Lower costs thanks to better knowledge management

Your requirements

Increase the efficiency and quality of your customer service or sales department, in order to improve customer satisfaction

Increase the competitiveness of your company, for instance by responding rapidly to changes in the environment, cutting time-to-market or building up core skills

Accelerate service provision by standardizing business processes and facilitating access to specialist know-how

Portfolio




Enterprise Information Portals

Content/Document Management Solutions

Learning Solutions (e-Learning)

Universal Archives

Portfolio


Knowledge Management Solutions

Global networkof innovation Production and Logistics

It gets even more important to rely on a process-oriented and highly effective value chain for procurement, manufacturing and delivery of products and services.

The major levers are to align the production and/or assembly logistics with business objectives, to reduce planning cycle time and to optimize the entire value added processes to certain constraints.

Transportation management deals with the transport and distribution of goods and materials using the logistics and transport infrastructure improving transport planning, execution lifecycle and the optimal coordination of the flow of goods and materials.

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Your benefits

Improve links with customers and suppliers

Increased throughput, reduced runtime and decreased inventory

High level of manufacturing efficiency

Reduction of planning cycle time and rapid decision-making / replanning

Increased product availability and due date performance

Your requirements

Improvement of production and assembly area in terms of higher flexibility, lower inventory and better capacity utilization

Respondence the rising customer expectations

Optimized production plans

More transparent product or material flow

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Production and Assembly Logistics

Transportation Management and RFID

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Marketing

Sales

Customer Service

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Customer CentricProcesses


Systems Integration









Global networkof innovation Marketing

Marketing solutions streamline planning and budgeting by providing integrated workflow and collaboration capabilities for campaign approval and execution; financial modeling to optimise allocation of marketing dollars; and a marketing command centre to track campaigns across the enterprise.

Organizations can execute continuous treatment strategies for each customer, build customer value more effectively, and dramatically lower execution costs.

The functionalities of a classic marketing solution will be completed by the functionalities of an e-selling solution.

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Your benefits

Decreased cost to identify potential customers

Decreased cost to acquire new customers

Increased marketing campaign response rate

Reduced marketing campaign overhead

Better, more detailed information on lifetime value of customers

Faster cycle time to create, execute, and analyze marketing campaigns

Your requirements

Securing and expanding market share through purposeful development of customer relationships

Improving effectiveness, efficiency and increase quality and performance (time, costs) in marketing processes

Maximize profitability of customer relationships

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Operational Marketing

E-Marketing

Marketing Analytics

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Global networkof innovation Sales

Sales Force Automation helps selling organizations grow revenues more quickly, predictably and profitably by providing the means to focus on the right deals at the right time.

With Sales, sales professionals are enabled to respond more effectively to sales opportunities. Sales also facilitates discovery of customer needs and sharing of knowledge across the entire sales force.

With eSales solutions sales processes can be dealt completely – from the efficient catalogue management and content management through the customer individual pricing and configuration up to the comfortable shopping basket administration over the internet.

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Your benefits

More accurate sales forecasting

Reduced sales overhead

Increased prospect-to-customer conversion rate

Improved prospect targeting

Shorter sales cycle

Improved visibility into the sales pipeline

Your requirements


Increasing sales performance by addressing customers proactively and individually

Improving effectiveness, efficiency and increase quality and performance (time, costs) in sales processes

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Order Management

Sales Force Automation

E-Sales

Enterprise Customer Interaction

Sales and Operations Planning

Sales Analytics

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Global networkof innovation Customer Service

Service covers all aspects of a service business by supporting closed-loop problem resolution with wireless messaging, call handling, preventive maintenance, contracts, schedule optimization, shipping, receiving, depot repair, parts, logistics and inventory management and invoicing functionality.

It enables mobile service professionals to conduct activities efficiently with access to complete customer, site, and asset histories, reporting tools for time, expenses, and parts, and access to activity details for follow-on work.

An interactive entry via different media to the customer is one of the challenges here (the keyword “Multi channel”).

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Your requirements


Improving personalized customer service across all channels

Improving effectiveness, efficiency and increase quality and performance (time, costs) in service processes

Your benefits

Faster response times to service requests

Increased productivity of cus-tomer service representatives

Decreased cost to retain existing customers

Reduced customer service costs

Increased customer retention

More accurate information about customer service operations

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Mobile Field Service

Customer Care

E-Service

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Software Engineering

Systems Engineering & Multivendor Integration

Enterprise Business Communications

Mobile Business

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Systems Integration

Systems Integration










Global networkof innovation Software Engineering

Software Engineering offers a comprehensive range of services for design and implementation of ‘turnkey’ solutions or sub-components in the areas of web-based applications, mobile and distributed applications including enterprise application (e.g. legacy) integration to guarantee flexible IT architectures.

Due to the growing globalization of markets, companies must ensure that their business processes are dynamic. And this can only be achieved by means of a flexible IT architecture.

The kind of architecture used is increasingly a critical success factor in e-business and mobile business environments. For these customer requirements Software engineering offers the appropriate services.

Portfolio

Systems Integration


Your requirements

Flexibility and cost effective-ness of your application environment

Protection of the investment by deploying object orientation and component ware

(Inter-) Enterprise Application Integration (I-)EAI)

Open up new markets by using new technologies and communications options

Provide new business solutions for markets

Your benefits

Object orientation and compon-entware create open, cost-effec-tive application architectures

Flexible, low-resource business processes for all B2B, B2C and B2E applications

Suitable multi-channel architectures address the ‘market’ or ‘personalized’ needs of B2B, B2C, B2E applications

Company solutions benefit from technological progress

Portfolio

Systems Integration


E- and Mobile Software Architectures

Object-Oriented Technologies, Component Technologies

MS .net / Java-Technologies

Application Server

Enterprise Application Integration (EAI)

M-Portals, Location-Based Services

E-/Mobile Customer-Specific Solutions

Embedded System Solutions

Legacy Innovation

Our service offeringPortfolio

Systems Integration

Global networkof innovation Systems Engineering & Multivendor Integration

Today and in future the companies must continuously strive to improve cooperation within the company along with their customer and supplier relationships. These challenges often change over time based on the changing market requirements of global competition.

For these reasons Systems Engineering and Multivendor Integration closely examines all IT levels of a solution architecture and is constantly searching for new ways to provide the best and most economical support for the cross-enterprise IT infrastructure in order to secure the continued existence of the company.

Portfolio

Systems Integration

Global networkof innovation Systems Engineering & Multivendor Integration

Good response time and through-put

Protection of business-critical applications by means of high availability, performance, storage area networks – SAN

Migration of legacy applications to modern IT platforms, to e-/m-business architectures (incl. multi-channel support)

Optimal IT management of net-works, systems, and applications

Your requirements

The implementation and conception of operations is carried out in accordance with TCO specifications

Exploitation of all possibilities of e- and mobile business by suitable multi-channel architec-tures for the IT environment

Individual cluster and storage solutions give constant high-performance availability around the clock

Your benefitsPortfolio

Systems Integration


IC-System Architectures for E-/Mobile Business

IC Enterprise Management/Resource Management

High-End Computing, Cluster-Solutions

Complex Storage-Solutions

Very Large Database

Migration, Porting and Reengineering


Systems Engineering & Multivendor Integration

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Systems Integration

Global networkof innovation Enterprise Business Communications

An efficient information and communication infrastructure is every company’s most important requirement.

It ensures that employees can cooperate with each other, and flexibly integrates the company’s suppliers, service providers, customers and prospective customers, as required.

We guarantee our customers to consult, design and implement such corporate IT solutions to optimize the interworking of the employees and with external partners.

Portfolio

Systems Integration

Global networkof innovation Enterprise Business Communications

Optimization of enterprise-wide messaging

Integration of customers (C2B), partners (service providers, suppliers – B2B) into the internal IT infrastructure to become part of a value added chain

Robust and scalable high-avail-ability database environment as a universal data integration and communication platform

Your requirements

Data integration platform for all application environments (e. g. ERP, CRM, SCM, Legacy..)

Significantly faster, secure and cost-optimized business processes.

Accessibility of up-to-date business information, any time, any place for employees and external partners

Enterprise-wide, high-availability “communications and information network”


Systems Integration


Messaging Infrastructures

I & C Integration

Directory Services

B2B Architectures / Infrastructures (EDI/XML-Solutions)


Enterprise Business Communications

Portfolio

Systems Integration

Global networkof innovation Mobile Business

Through the use of the mobile communica-tion solution, existing or new e-business applications are expanded by the integration of business processes which secure the synergies of multi-channel architectures to support employees and achieve an optimized approach to target markets.

We guarantee our customers to consult, design and implement such modern e-business/mobile business solutions. Most innovative, mobile business technologies, architectures, infrastructures and solutions are employed here.

Portfolio

Systems Integration

Global networkof innovation Mobile Business

Access to relevant, persona-lized information via different devices and channels at any time and at any place by em-ployees, customers, partners

Attract customers with the help of location based services

Optimized business options because of modern e-/mobile business architecture (incl. multi-channel support)

Your requirements

Total benefits of mobile business for your company

Sales Executives are able to respond flexibly to the wishes of customers and can plan their daily schedules more efficiently

Local offices, branches and business offices in regions and cities are found easily – thanks to location based services


Systems Integration


Mobile Architectures and Infrastructures

Mobile Platforms

Mobile Security

Mobile Enterprise Portal

Mobile Office

Mobile Location Services

Mobile Intranet Access

Mobile WEB Technology

Mobile Data Management


Mobile Business

Portfolio

Systems Integration



GlobalHelp – Helpdesk Solutions

GlobalHelp for Business Solutions

Portfolio



Systems Integration










GlobalHelp – Helpdesk Solutions Helpdesk services for global enterprises Fast, targeted and professional help for:

IT users system administration

Cost-efficient solution of IT problems and observation of service level agreements

Optimal design of a global IT service desk

Optimize your helpdesk. Whatever the issue – centralization of the helpdesk functions or the selective outsourcing of helpdesk services – you can enjoy benefits such as cost savings, improved service levels, reduced operating costs and a comprehensive solution which can be used all over the world.

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GlobalHelp – Helpdesk Solutions Helpdesk services for global enterprises

Your requirements

Global availability of multilingual helpdesks across different time zones

Vendor-independent services

Modular service concept

Your benefits

No up-front investments

Reduction: no risk of personnel fluctuation

Best practice solutions

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GlobalHelp – Helpdesk Solutions Helpdesk services for global enterprises

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Helpdesk Consulting: Optimize/Audit, Design, Built

GlobalHelp for Desktop

Services for end-users of local and world-wide corporate companies

GlobalHelp for Products

Complete takeover of existing helpdesks, even with all resources

Operation of services for client related hard- and software

Independent of special products. Agents will be specialy trained for the particular product (Hardware, Software or non-IT).

Services for customers & retailers of I&C suppliers


Fast, targeted and professional help on complex business applications for end users

Cost-efficient problem resolution concerning our customers’ business processes and observation of service level agreements

Optimize your helpdesk. Whatever the issue – centralization of the helpdesk functions or the selective outsourcing of helpdesk services – you can enjoy benefits such as cost savings, improved service levels, reduced operating costs and a comprehensive solution which can be used on a local or international level.


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Global networkof innovation GlobalHelp for Business Solutions

*Enterprise Service Provider

Customer requirements

Global customers expect ESPs* operating on an international level

Multi-language support up to 24/7

Modular service concept

Customer benefits

No up-front investments

High flexibility regarding market trends, e.g. standardization of the companies ERP-systems

Single Point of Contact (SPoC)

High resolution rate > 70%

Transparent pricing models

Proactive support / call reduction

Lower costs compared to an internal key-user concept

Focus on core competencies

Increased enduser efficiency

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Global networkof innovation GlobalHelp for Business Solutions


Consulting, Design, Build and Operate


Comprehensive End-User Support on business applications like SAP, Siebel and Oracle

Highly educated IT specialists apply their system expertise and take the customer specific business processes into account

Additional services: end user training, user administration, information & documentation management

Limited availability until 2003

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Desktop Management

Network Services

Data Center Management Services

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Systems Integration










Desktop Management Flexible and cost-efficient workplace services

Increased productivity and data security in the office sector

End-to-end solutions for all departments and employees

Use of state-of-the-art technologies and link-up of telephony and IT

Boost productivity in the office sector by using the appropriate IT solutions. For classical and virtual environments alike, modern and integrated solutions enable efficient processes, integrated encryption procedures and the required level of security.

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Desktop Management Flexible and cost-efficient workplace services

Your requirements

Increased productivity in the office sector

Stable office systems

Reduced costs and effort

Less complexity at the office workstation

Worldwide access

Your benefits

Worldwide availability

Stable systems

State-of-the-art office solutions

Proactive security strategies

Cost reductions through standardization/service integration

Cost transparency

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Desktop ManagementFlexible and cost-efficient workplace services


Intelligent Workplace

Backoffice Services

Security Services

Thin Client Computing

GlobalHelp for Desktop

Network Services

Maintenance Services

Telecommunications Outsourcing

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Global networkof innovation Network Services

Support in more than 80 countries, ensuring excellent global coverage and a rapid response

No bandwidth problems in the network through use of a modular technique

Flexible adaptation to new requirements such as voice over IP, video or quality of service

Central purchasing with carriers ensures best conditions

With almost 100 percent networking of desktop systems and central resources, new demands are being placed on networks in terms of functionality, bandwidth, response behavior and availability. These requirements, which are being driven by new applications such as voice over IP and video, call for detailed networking know-how.

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Your requirements

High availability of the local communication infrastructure

End-to-end data services, right down to individual workstation

Fit for the globalization requirements

Security for sensitive data

Access to market knowledge, resources and negotiating power of a strong partner

Your benefits

Fast and efficient networking of the site

Complete exchange of high-quality information

Powerful network basis available worldwide

Our network centers ensure global support

High degree of operating security

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Network services comprise the following operating services:

LAN Service Campus

WAN Services

Managed IP Services

Carrier Management

Telecommunication Outsourcing

Global IT View: Performance, Fault and Service Level Management for Applications, Systems and Networks

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Global networkof innovation Data Center Management Services

Ensure high availability and first-class support by experts with professional data center management. Benefit smooth and reliable business processes through first-rate infrastructure management.

Operation, management and support for complete IT infrastructures

Administration, Problem and Change Management plus implementation and integration of system design for high availability

Storage capacity including disaster recovery and backup services for different technology solutions

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Your requirements

Complete IT infrastructures based on powerful technology and customized services

Reduce operative costs in the IT sector

Avoid costly downtimes and loss of data

To boost the economic viability of your core business

Your benefits

Tailor-made infrastructure to respond quickly and flexibly to changing capacity requirements

Expert support

Faster resumption of mission-critical applications

Optimization of software license management

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Our service offering (1)

Managed Hosting

Configuration and administration of hosting environment according to security standards and customer requirements for web, ASP and mobile solutions

Managed Storage

External storage (EMS); Backup, Restore and Disaster Recovery Services; Managed Filespace for Direct Attached Storage (DAS)

Managed Server

Procurement and set up of computer hardware, installation of operating systems, procurement of software licenses for operating systems and data center software, operation of the system configuration, security of the operating system, hardware maintenance, version management for the operating system software

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Managed Database

Operation of shared and dedicated database for Oracle and MS SQL-Server

Managed Communication

Managed Communications contains DNS (Domain Name Server), Internet Messaging, Mail and Content Delivery Services as Proxy and Loadbalancing;

Enterprise Systems Management

Software management; Software distribution; license monitoring; Test and integration

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Managed Services for SAP

Managed E-Business Services

Managed Customer Specific Applications

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Systems Integration









Global networkof innovation Managed Services for SAP

Siemens Business Services is planning and realizing the development and the construction of SAP®-operations. Our IT specialists take over responsibility for configuration, administration and monitoring of complete SAP®-systems for midsize to large enterprises.

SAP services for extreme demands

Extensive sector and technology-based know-how together with many years of experience in the operation of SAP systems, which opens up synergy potential for you.

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Your requirements

Globally standardized support of process control

Assistance in the setting-up, operation and support of an SAP system

Individual tailored operations concept from SAP R/3 to mySAP.com

Monitoring of application performance, periodic tasks

Professional Helpdesk Services from network to business processes

Your benefits

Access to expert IT staff

Data centers, networks and trust centers are operated in accord-ance with the ITIL process model

SAP system environment adapts to the customer’s development

Guaranteed service level

Close Partnership to SAP

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Infrastructure services for different operation models

User support for SAP R/3 enterprise- and mySAP.com modules

Disaster recovery services and backup services

Support at change request and periodical jobs

Professional Helpdesk with professional error tracking system

Consultancy and customized service level agreements

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Global networkof innovation Managed Customer specific applications

Costs caused by upgrades or new versions and the associated training outlay are largely done away with

Availability of the data round the clock and worldwide.

The important issues are the availability of the best possible know-how for bringing your solutions into line with the particular market requirements and the guarantee of uninterrupted operation regardless of the people or technical infrastructure involved.

Securing your innovationPortfolio



Your requirements

Access to know-how and support for the management and operation of complex solutions

Globally standardized support for process control

Your benefits

Secure operation and support round the clock

Defined service levels

Cost benefits and transparency

Guaranteed data and information security

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Support, management and operation of non-standard applications

Service packages:

Highly automated job processing

Platform + operating system neutrality

Disaster recovery + backup Services

Communication of CS applications with the Internet

User/printer administration, job scheduling, problem and change management, security management, monitoring and reporting, competence center

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Global networkof innovation Managed E-Business Services

E-business demands an extremely high level of availability round the clock. Put your faith in a strong service partner with seasoned technical experts. Your benefits: transparent variable costs, a clear service level and technical support for complex e-business environments.

Operation of E-Business applications (CRM, SCM, BIM, e-commerce)

Round-the-clock hosting operation Technical support for e-business

applications

Customized e-business infrastructuresPortfolio



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Your requirements

Non-stop availability and security for business processes

Technical integration of complex applications

Use of best practices

Short time-to-market

Individual tailored operational concepts for CRM, SCM, BIM and e-commerce applications

Your benefits

Secure operation and support round the clock

Defined service levels

Cost benefits and transparency

Transparent costs and scalable performance

Access to know-how and support for the management and operation of E-Business solutions



CRM Services: Operational Siebel Services and operational services for other CRM applications

e-commerce Services: Operational services for buy- and sellside applications plus marketplace and portal applications (mainly based on Websphere or Commerce One), EAI (Enterprise application integration) applications as MQSeries, Crossworlds, WebMethods for instance

BIM services: Operational services for CMS (Content Management Systems) and KMS (Knowledge Management Systems); This mainly includes applications like Liveklink, Interwoven, Vignette, Hyperwave

SCM services: Operational services for Supply Chain Management applications, especially i2

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Hardware Maintenance

Software Maintenance

ServiceContracts ServicePacks

ServiceContracts Microsoft Services

Systems Integration









Global networkof innovation Hardware Maintenance: ServiceContracts

Reliability is a major consideration when buying a new computer.A key factor, right from the start, is planning for quality service, and the assistance of an experienced multi-vendor IT service partner. Companies taking due account of service planning when placing an order for hardware can take advantage of ownership benefits.

Hardware services for IT platforms from leading manufacturers

Selection of carefully scaled standard services

Global availability and logistic processes

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Your requirements

Fast expert support

High service quality, with a preventative service approach

Global presence

Service mentality

Your benefits

Easy access to service

Single point of contact for all service procedures

Globally consistent services

Trouble-free IT operation worldwide

Cost transparency

Just the right level of support needed

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A wide range of service cover-time options

24-hour call handling, 365 days a year

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ServiceContract Classic:

Problem diagnosis remote or on site

Fault elimination by repair or replacement

Response time: 2 hours or 4 hours or next business day

Optional: Business Critical Computing Support Service Proactive services and live monitoring

ServiceContract Basic:

Problem diagnosis by telephone

Delivery of spare parts by courier within 1 or 2 working days

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ServiceContract Superior:


Remote diagnosis and, if possible, error elimination via remote access facilities

Feasibility check

Recovery time: 8 hours

Escalation plan



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ServiceContract Premium:


Remote diagnosis and, if possible, error elimination via remote access facilities

Feasibility check

System health checks

Escalation plan


Recovery time: 4 hours

Included: Business Critical Computing Support Service Proactive services and live monitoring

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Global networkof innovation Hardware Maintenance: ServicePacks

ServicePacks upgrade the level of service during the manufacturer’s warranty and extend the contracted period to three full years of service.

By signing up for ServicePacks when purchasing new IT equipment, customers can protect their hardware from the very start – worldwide.

To minimize the long-term risk of hardware breakdowns, Siemens Business Services offers the ideal complement to the manufacturer’s warranty.

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Your requirements

Fast expert support

Prompt fault elimination

Remote diagnosis

The right level of hardware service

Global presence

Easy ordering

Your benefits

Easy planning of hardware service

Qualified customer help desk


One-time payment for 3 years hardware service

Cost transparency

Trouble-free operation

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Call acceptance 24 hours a day, 365 days a year

Service may be supplied remotely or on site, if necessary.

Hardware faults are eliminated through repair or replacement within defined response and repair times.

ServicePack: ClassicResponse time: 4 hours or next business day

ServicePack: SuperiorRecovery time: 8 hours

3 carefully scaled ServicePacks options:

ServicePack: PremiumRecovery time: 4 hours

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Global networkof innovation Software Maintenance: ServiceContracts

Software services for IT platforms from leading manufacturers

Selection of carefully scaled standard services

Global availability and logistic processes

Reliability is a major consideration when buying a new computer.A key factor, right from the start, is planning for quality service, and the assistance of an experienced multi-vendor

IT service partner. Companies taking due account of service planning when placing an order for hardware can take advantage of ownership benefits.

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Your requirements

Fast expert support

High service quality, with a preventative service approach

Global presence

Service mentality

Your benefits

Easy access to service

Single point of contact for all service procedures


Trouble-free IT operation worldwide

Cost transparency

Just the right level of support needed

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24-hour call handling, 365 days a year

A wide range of service cover-time options

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ServiceContract Basic:

Problem diagnosis by telephone

Response time: 4 hours

Software corrections on request

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ServiceContract Classic:

Problem diagnosis remote or, if necessary, on site

Software corrections on request

Response time: 2 hours or 4 hours

Software updates on demand, if applicable


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Remote diagnosis and, if necessary, error elimination via remote access facilities

Escalation plan

Response time: 2 hours


Software corrections

Automatic software updates, if applicable


ServiceContract Superior:

Portfolio




ServiceContract Premium:

Remote diagnosis and, if necessary, error elimination via remote access facilities

Escalation plan

System health checks

Response time: 30 minutes

Included: Business Critical Computing Support Service Proactive services and live monitoring

Software corrections

Automatic software updates, if applicable


Portfolio


Global networkof innovation Software Maintenance: Microsoft Services

Implementation of future-oriented Microsoftsoftware technologies lead to: Cost reduction, productivity augmentation, key

competitive advantages Complexities not previously experienced by

most IT professionals.The decision for the right service partner formsthe basis for successful migration, operationand support.

Leading industry quality Best practices in distributed computing

environments Professional services in all phases – from

design to build plus operate and support

Portfolio



Your benefit from our close partnership withMicrosoft: Productive, secure and global use of Microsoft

products in your company all over the world Certified specialists for the various operating

systems and products provide fast and professional support

Cost-efficient and global use of Microsoft products

Many years of experience Partnership with MS > 15 years 1800 MS-certified employees world-wide Global reference customers

Portfolio



Your requirements

Competent consulting/implemen-tation and support throughout the entire product/project cycle

Microsoft Windows 2000/XP or .NET business solutions

Smooth transition with a minimum of impact on your routine business operations

Your benefits

Highly experienced partner

Cost reductions Standardization and stability

reduce the total cost of ownership Outstanding scalability and

performance

Ready for the net New MS products for e-business:

providing high availability and security

Cost-efficient projects Flexible project management Implementation on time and

within budget

First-class expert support

Portfolio




International service offerings for Microsoft products

Managed Services

A dedicated set of approved Migration Services:

Strategic Planning

Business Justification

Server Migration

Desktop Migration

Messaging Migration

A sound basis for business-critical high-performance computing:

Siemens Certified Datacenter Support (SCDS)

MS Datacenter Availability Services

Server Performance Assessment

Server Consolidation

Portfolio




Design Technical IT consulting Requirements analysis Architecture design

Build Installation and implementation Migration and integration Training

Operate / Support Administrator support MS Authorized Premier Support (MAPS) End-user support

Portfolio




Rollout

Procurement Services

IMAC

Portfolio



Systems Integration









Global networkof innovation Rollout – Economic and Reliable

Put complex rollout projects in experienced hands. Efficient project management, an ultra-modern customizing center, global logistics processes and control facilities ensure transparency, cost-efficiency, security and the necessary flexibility for your rollout projects.

Efficient rollout projects require clear planning, timely implementation and an experienced partner

New systems, often many thousands of workstations at distributed sites, have to be migrated and integrated quickly, effi-ciently and without interrupting operation

Portfolio



Your requirements

Timely implementation of complex rollout projects

Completion within the defined project timeframe

Integration of all relevant business processes

Your benefits

Cost-efficient projects

Reliable deadlines

Flexible project management

Transparent rollout process

End-to-end project processing

Portfolio




Resource planning

Modular project management or general contractor ship

Consulting (rollout process, international project planning)

Shopping basket maintenance

Web-based order monitoring

Customizing of the systems

Installation, integration, migration and training

Portfolio



IT Procurement Complete Service Chain Management Transparency and ease of planning for

procurement and delivery operations

Even complex IT orders involving different manufacturers / service providers are dealt with in a uniform manner

Coordination of different suppliers and deadline requirements

No matter whether they are complex rollouts or small follow-up orders, your users can order simply and get prompt delivery, IT and procurement staff have noticeably less work, and your company cuts costs and optimizes its processes.

Portfolio



IT Procurement Complete Service Chain Management

Your requirements

Cost-efficient procurement

On time delivery

Transparent processes

Global coordination

Reliable partners

Your benefits

Efficient procurement

Clear cost reductions

Up-to-date status information

Flexible processes

Global transparency

Portfolio



IT Procurement Complete Service Chain Management


Transparent process management

Consulting in the procurement and service chain mgmt. sectors

Automated processing of IT orders

E-based procurement management

Integrated service supply chain

Flexible financing models

Customized configuration

Portfolio


Global networkof innovation InstallationPacks: Kickstart your new equipment

Expert installation and configuration of server and storage systems from leading IT manufacturers

Balanced choice of installation options to meet the customer needs

Global service availability

Make use of our InstallationPacks to ensure top-level productivity and fast return on your investment.

Portfolio



Your requirements

Smooth integration of your new technology into your existing infrastructure

No interruptions to operation

Your new IT equipment has to work right from the start

Your benefits

Fast and reliable installation of your new equipment by IT service experts – worldwide

All services from a single source

Excellent cost/benefit ratio thanks to trouble-free IT operation

Cost transparency through clearly defined service levels

Your own IT specialists can devote their full attention to their core tasks

Portfolio




Configuration of hardware and operating software in line with specific customer requirements

Siemens Business Services handles the following tasks for server and storage systems:

Installation of hardware and operating software

Standard system configuration of hardware and operating software

Portfolio




Security Services

Business Availability Services

Administration Servicesin Development

Portfolio



Systems Integration









Global networkof innovation Security Services

Identification of security gaps Definition of appropriate security policies Rollout, configuration and operation of

security solutions Immediate identification and suitable

response to security problems

Portfolio

Secure the success of your enterprise – the more open your IT processes, the more important are the right protection measures. Customized, flexible security strategies ensure:

confidentiality integrity non reputability and availability of data and

information round the clock



Your requirements

Optimal use of internet technology through:

Access protection unauthorized access

Data availability unavailable services

Confidentiality publicized information

Integrity manipulation of information

Non-reputabilityambiguous origin

Your benefits

Minimized risk in terms of data loss and damage to image

Optimal use of security standards and norms

Know-how and experience in economic managed security services

National and international service network

Integrated security solutions covering employees, customers, partners and suppliers

Portfolio



Portfolio Our service offering (1)

Secure applications

SAP R/3 data exchange, Security Compass, virus protection, SecureFit

Security strategy and security management

Risk analysis, definition of security rules (IS policy), security management, IS certifications, security training

Secure networks

Professional firewalls, firewall software services, penetration tests, virtual private networks, remote access, intrusion detection, virus protection, SecureFit

Security Compass – security and control framework for business applications




Secure operations

High availability, public key infrastructure, processes and central system monitoring methods

Secure infrastructure

Physical security services

Secure workplace

Encryption, virus protection, single sign-on (SmartCard), Secure Windows 2000, SecureFit – protecting servers, clients, networks

Portfolio


Global networkof innovation Business Availability Services

Interruptions to the business processes mean: Material consequences through lost

revenue or claims for damages Diminished customer satisfaction and loss

of image.You should therefore make your IT environ-ment as available as possible.

Optimal availability of your business-critical processes

Cost/risk-balanced services

High availability through customized preventive and reactive services

Portfolio



Your requirements

Permanent availability of all critical IT-based business processes

Round-the-clock operation

Your benefits

Optimal availability for IT-based business-critical processes

Concentration on corporate core competencies

Minimized liability and damages risk

Improved customer satisfaction

Enhanced corporate image

Portfolio




Optimization of the availability of the IT infrastructure

Business impact analysis – damage scenarios, downtime costs

IT infrastructure analysis – weak point analysis

IT risk analysis – IT component failure probability analysis

Business Critical Computing Support Service

Contingency planning – disaster recovery

Portfolio


Global networkof innovation Administration Services

The efficient administration of your IT infrastructure is critical for an optimal support of your business processes.

Portfolio

Optimize the cost/value ratio of

administrating a heterogeneous IT infrastructure

complex service level management

quality assurance



Your requirements Your benefits

Optimized central user administration

Optimal system administration and 24 h monitoring

Portfolio

Optimized cost/value ratio of the IT infrastructure administration

Transparency of the functionality of the IT environment & measurability of its performance Secure and efficient back up and

restore mechanism

Vendor independent Services

Available, reliable and stable IT infrastructure supporting business processes




User Administration

Monitoring

Backup & Restore

System Administration

Portfolio

2002-11-01 – Felix Höpfl © Siemens Business Services GmbH & Co. OHG


Global network of innovation Global Portfolio

Business

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