Global Inbound Support Market - Procurement Market Intelligence Report 2017 - 2021
Transcript of Global Inbound Support Market - Procurement Market Intelligence Report 2017 - 2021
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Global Inbound Support Market - Procurement Market Intelligence
Report 2017-2021
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Scope of The Report
• Market insights of the global inbound support market
• Supply insights of the global inbound support market
• Pricing insights of the global inbound support market
• Category essentials of the global inbound support market
• Cost drivers that will shape the supplier landscape
• Understanding the challenges faced by the procurement managers
• Analysis of the key procurement best practices to drive the
maximum benefits
• Supplier market landscape and future trajectory of the market
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Procurement Best Practices
Buyers should adopt systematic procurement practices that allow them to exert better control over service
providers, irrespective of the prevalent market forces. This helps manage expenses and service quality
better.
• Engage with suppliers that provide omni-channel support services
• Evaluate suppliers’ staffing practices
• Engage with suppliers that can provide customized support service packages
• Assess suppliers’ information security practices
Key Strategies
Global Inbound Support Market - Procurement
Market Intelligence Report 2017-2021
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Procurement Challenges
Availability of numerous technologies and communication channels to handle customer requests have
made it difficult for buyers to evaluate the suitability of suppliers’ practices.
Key Challenges
• Evaluating suppliers’ technology and software integration
• Assessing proliferation of communication technologies
• Determining staffing requirements
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Top Suppliers and Regions
Suppliers Regions
• Teleperformance
• Convergys
• Alorica
• Atento
• TeleTech
• Americas
• APAC
• EMEA
View Our Report: Global Inbound Support Market - Procurement Market Intelligence Report 2017-2021
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• Global Insurance Services Market 2017-2021
• Global IT Software Market 2017-2021
• Global Contact Center Infrastructure Market 2017-2021
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