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Global Business Services Challenge 2016

High Value Finance

& Accounting

Services

The concentration of company resources performing

like activities, typically spread across the organization, in order to service multiple internal partners at lower

cost and with higher service levels, with the common goal of delighting external customers and enhancing

corporate value.

SHARED SERVICES (CAPTIVE)

Outsourcing is the act of transferring some of an

organization’s recurring internal activities and decision rights to outside providers, as set forth in a contract.

OUTSOURCING (3RD PARTY)

Human

Resource

Management

Payroll

Processing

IT Helpdesk &

Technical

Support

Customer

Contact

CentreSupply Chain

Management

ProcurementFinance &

Accountancy

Data Centre /

Disaster

Recovery Centre

Legal ServicesInvestment

Research &

Analysis

Business &

Market

Research

Engineering

R&D and

Product Design

Telemedicine

& Telehealth

LOW

VA

LUE

Transaction

Processing

MED

IUM

VA

LUE

HIG

H V

ALU

E

G l o b a l B u s i n e s s S e r v i c e s ( G B S ) : A n I n t e g r a t i o n o f G l o b a l P r o c e s s e s

G B S C h a l l e n g e O b j e c t i v e s

Understanding GBS Industry

Experience working with

GBS Industry real life problem

Jobs and Career Opportunities

with GBS Industry

Student Registrations

Industry Selection

Bootcamp

Challenge Starts

Challenge Ends

Grand Finale

Roadshows

Submission of application

Industry shortlist best proposal

Training and challenge briefing

Shortlisted candidates starts working with industry on challenges

Shortlisted candidates completed industry challenges

Presentation of solutions –Industry Judging & Prize Giving

Promotion and Awareness

15 Feb – 11 Mar 2016

15 – 19 Mar 2016

26 Mar 2016

1 Apr 2016

21 Apr 2016

23 Apr 2016

15 Feb – 11 Mar 2016

C o m p e t i t i o n M e c h a n i s m & T i m e l i n e

Company Nature / Title of Challenge Target Outcome

IBM Global Delivery CenterMalaysia

The CAMSS Journey

(Cloud, Analytics, Mobility, Social, Security)

1. To entice employees to understand, learn and eventually propogateon IBM's next big industry drivers - CAMSS (Cloud, Analytics, Mobility, Social, Security)

2. To derive interesting & exciting learning modules on these topics and to get employees to really be excited about it instead of thinking it is a mundane / no value add learning for them.

3. Employees to be agent of propogation on these subjects and how can they create marketing idea (with zero cost) leveraging on IBM internal platform - email & community forum.

Hewlett-Packard Enterprise GBS covering Finance and Accounting services industry is evolving. Based on the statement, apply this to Malaysia and the Asia Pacific region to understand the opportunities and challenges both from the industry and employment perspective

1. Building undersanding and awareness on the operation model/structure of Finance & Accounting centralized service activities

2. Outcome of competitiveness of model applied 3. How Malaysia is positioning itself in the Finance & Accounting

Services industry?

Schlumberger Payroll system migration(TBC) 1. A detailed plan on how to manage a payroll system migration with no impact ot monthly payroll excution (TBC)

DHL Asia Pacific Shared Services Sdn Bhd

Moving Customer to Cutting Edge eInvoicing in DHL Express

1. A details BCA(Business Case Approval plan with) clearly stated timeline, activities , financial details and resources

2. Expected outcome financially and from overall business plan 3. Resources needed to roll out this plan 4. A detailed project plan and expected outcome

Advanced Micro Devices Global Shared Services SdnBhd

The evolution of Global Business Services - benefits

1. The structure of the new Global Business Services model should be in a way that is flexible enough for a diverse set of global customers/offices, yet consistent to maximize the operational benefits through common service delivery models

G B S I n d u s t r y C h a l l e n g e s

Company Nature / Title of Challenge Target Outcome

VADS Business Optimization through LEAN Six Sigma Methodology

1. Statitiscal Analysis and Improvement Recommendation

TECH MAHINDRA ICT SERVICES (Malaysia) SDN BHD

Development of a safe and secure Internet banking online system

1. creation of a secure Internet banking system with selective list of features

Sime Darby Global Services Centre Sdn Bhd

What is your recommendation to Schlumberger, what steps need to be undertaken to ensure a successful Go-live on 1st of September 2016 for the Master Database, Payroll and Employee Support Services.

1. High level project plan.2. Detailed project plan and steps to be taken for each

of the activities shifting to the KLHR HUB3. Provide risk register, likelihood, impact and

mitigation.4. Provide people plan5. Provide training plan6. Provide communication plan7. Provide change management plan8. List any efficiency gains and cost savings, if any9. Analyse each of your steps and conclude how

successful you will be in delivering on go-Live of 1st of September.

SigMax E Services Sdn Bhd Get a Customer for SigMax-e! (Any services of your choice)

1. Three qualified prospects that can converts sales in future

Shell Business Operations SCAM SMS affecting Shell Malaysia Business Operations

1. Preventive measure for SMS scam

JLT Asia Shared Services Sdn Bhd How to attract and retain the 'Right'talent into shared service environment and keep them consistently motivated and engaged at work place?

1. To build/ come up with effective staff engagement model to suit SSC environment

Jabil Sdn Bhd To improve unmatch invoices from packaging suppliers

1. 50%improvements of unmatched invoices

IHS Global(M)Sdn Bhd Human Resources Management 1. To be Analytical and Provide Best Practises and Process Improvement to the HR function

G B S I n d u s t r y C h a l l e n g e

Select a lecturer as supervisor and form a team of 5 students

Lecturer to Email Enrolment Form to anis@dreamcatcher.asia

with email titleGBS Challenge – (name of company of chose track)

Enrolment form attachment titleForm-StevenNg-UM

R e g i s t r a t i o n P r o c e s s

Appendix

GBS Industry Awareness (Part 1)

•One day event

•Program Launching

• Industry Awareness talk

•Career path sharing by experienced GBS professionals

•Mini workshops on key skills required by GBS industry

Interaction with the industry player (Part 2)

• Individual team challenge briefing by the lead person from each employer

•Handover to employer

•Project Planning

•Presentation of project implementation plan

Insight into GBS operation through

challenge

•Remotely or onsite mentoring by industry mentors

•Equivalent to 2-3 mandays intensive work

•Online / offline

• Solution formulation / Design

Talent Showcase

•1 day Grand Finale

• Solution pitching

•Recruitment roadshow

•Prize giving

Onsite Bootcamp Part 1

Onsite Bootcamp Part 2

Offsite/onsite challenge execution

1-day Grand Finale

G B S C h a l l e n g e D e t a i l s

Time Agenda

8.30 am Registration

9.00 am Program Launching and opening remark by TC/MDeC

9.15 am Industry Awareness Talk by GBS Player

10.15 am Career path sharing by experienced GBS professionals

11.00 am Mini Workshops – Key skills required by GBS industry

12.30 pm Lunch

1.30 pm Team Assignment announcement

2.00 pm Individual Team Challenge briefing by lead person of each employer

2.30 pm Project Planning

4.30 pm Presentation of Project Implementation Plan by each team

5.30 pm Closing remark by TC/MDeC

G B S C h a l l e n g e B o o t c a m p

Time Agenda

9.00 Registration

9.30 Speech by VIPs

9.45 Tea break

10.00 Pitching & Judging

12.30 Lunch

1.30 Pitching & Judging– Continue

3.00 Tea break

3.30 Closing speech by VIP / Employer representatives

4.30 Prize giving by Employers

5.00 Group photo and Event end

G B S G r a n d F i n a l e C h a l l e n g e P i t c h i n g

Team Enrolment Form

Organised by: GBS Challenge 2016

REQUIRED ATTACHMENTS:

Copy of each member’s MyKAD

Copy of CV / Resume of each member (refer to template given)

Team Introduction Video or Written (3-5 mins)

TEAM MEMBERS NAMES:

Team Member 1 (Leader)

Team Member 2

Team Member 3

Team Member 4

Team Member 5

Industry Challenge Selected

I hereby declare that all students appointed above have agreed to participate in the GBS Challenge program as per said form. Signature : ______________________________ Date: University Representative Name : Position : Faculty : University :

E n r o l l m e n t F o r m