Bell Helicopter Textron Inc. and The Boeing Company, A.S.B.C.A. (2015)
Glenn Isbell, SVP of Customer Support and Services, Bell...
Transcript of Glenn Isbell, SVP of Customer Support and Services, Bell...
HELICOPTERINVESTOR
Bell Helicopter – Delivering Value to the Market
Glenn Isbell, SVP of Customer Support and Services, Bell Helicopter Textron Inc.
HELICOPTERINVESTOR
Expanding Globally to Meet Customer Needs
• Footprint expansion• New Sales offices in Prague,
Singapore, Shanghai, Tokyo and Mexico City
• New Training offerings in Valencia and Singapore with more planned in 2016/17
• Over 100 Global Customer Service Facilities
HELICOPTERINVESTOR
Investing In Products and Services• Three new products and three upgraded
products.• Bell 525 Relentless
• Bell 505 Jet Ranger X
• Bell V-280 Valor
• Expanding our global support and services.• Investing to maintain #1 global support
• ProPilot Magazine - 21 years in a row as #1
• AIN Publications – 9 years in a row as #1
• Vertical Magazine – Ranked #1
• Growing our global training.
• Bell 407GXP
• Bell 412EPI
• Bell 429WLG
HELICOPTERINVESTOR
Changing the Game: Bell 525 Relentless• The first Commercial Fly-By-Wire
helicopter:• Will change the industry like the
A320 & Boeing 777 did for the airline market.
• First flight completed July 1st
• Best in class range, payload, cabin and operating costs.
• More than 65 LOIs to date.
HELICOPTERINVESTOR
Reenergizing the Market: Bell 505 Jet Ranger X
• First fully integrated glass cockpit in the 5-seat class.• Modern design and cockpit will
drive high residual values.
• Replacement opportunity for over 2,700 Bell aircraft.• Additional opportunities for over
3,500 competitor replacements
• Over 350 LOIs signed to date.
• Price tag around $1M (2014 USD).
HELICOPTERINVESTOR
Bell 407GXP
• Modern, integrated glass avionics featuring Garmin synthetic vision.
• Over 1400 Bell 407s delivered to date.
• Signed order for 200 at Heli-Expo 2015.
Bell 429
• Modern, integrated glass avionics with dual channel FADEC.
• Over 230 delivered since 2010.
• Launched VVIP interior in May 2015.
Bell 412EPI
• Modern, integrated glass avionics with FADEC.
• Over 1300 Bell 412s delivered to date.
• Selected by Japan Ministry of Defensefor 150 aircraft.
Outpacing the Competition
Bell upgrades modernize products and enhance residual values
HELICOPTERINVESTOR
Technologies that reduce common causes of accidents
Loss of Control in Flight
Collision with Ground or Objects
Weather related cause
Power Loss/ Engine Failure
Mechanical / Maintenance malfunction
Fly-by-Wire flight controls
Terrain Proximity & Warning systems (EGPWS, TAWS, Synthetic Vision)
Enhanced Navigation Equipment (GPS, SBAS, Moving Map)
Traffic Awareness / Avoidance(TIS, TAS, TCAS)
FADEC
Training
IVHM/FDM
Cat A Operation Standards
Bell Helicopter is Incorporating Technology that Enhances Safety
Common causes of helicopter accidents
New technology is driving replacement of decades old aircraft.
HELICOPTERINVESTOR
Bell Helicopter Provides Industry Leading SupportCategory Ranking
Overall Satisfaction / Ranking #1
Aircraft Value for Price #1
OEM Product Support #1
Aircraft Reliability #1
Speed of Service #1
AOG Response #1
Spares Availability #1
Cost of Parts #1
Quality of Training #1
Quality of Technical Manuals #1
Technical Representatives #1
Service Centers #1
• Bell Helicopter product support keeps operators in the air, making money.• Investing in global support expansion
through our Customer Service Facilities.
• Supporting operators with “by-the-hour” plans.
• Continuing to support operators long after end-of-production.
HELICOPTERINVESTOR
Bell Helicopters Deliver Long-Term Value
98%89% 74%
75%
1
1.5
2
2.5
3
3.5
Act
ual
Val
ue
($M
illio
ns)
Resale Value after 15 yearsBased on Aircraft Bluebook®
Bell 407 AS350B3e EC130T2 AW119Kx
78%61% 70%
36%0
50
100
% o
f A
cqu
isit
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Co
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Resale Value after 15 yearsBased on Aircraft Bluebook®
Bell 412EPI EC155 AW139 S-76
0 20 40 60 80 100
Bell Helicopter
Airbus Helicopters
Manufacturer’s Product Support0 20 40 60 80 100
Bell Helicopter
Airbus Helicopters
Aircraft Value for Price Paid0 20 40 60 80 100
Bell Helicopter
Airbus Helicopters
Overall Satisfaction
0 20 40 60 80 100
Bell Helicopter
Airbus Helicopters
Aircraft Reliability
Business Jet Traveler 2015 Survey Excellent Very Good
HELICOPTERINVESTOR
Summary
• Bell Helicopter is aggressively growing our footprint to meet the needs of a global customer base
• New aircraft, upgraded products and expanded services are driving long-term growth
• Bell Helicopter’s leadership in aircraft reliability, product support and overall satisfaction is reflected in the high residual values of our products