Giving Effective Feedback Early Career Faculty Development Program 29 August 2011

20
{{} Giving Effective Feedback Early Career Faculty Development Program 29 August 2011 Francine Montemurro, Boston University Ombuds www.bu.edu/ombuds

description

{{}. Giving Effective Feedback Early Career Faculty Development Program 29 August 2011 . Francine Montemurro, Boston University Ombuds www.bu.edu/ombuds. {{}. Giving Effective Feedback . {{}. Giving Effective Feedback . Why bother? Improvement. Motivation, confidence, and engagement. - PowerPoint PPT Presentation

Transcript of Giving Effective Feedback Early Career Faculty Development Program 29 August 2011

Page 1: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Giving Effective Feedback Early Career Faculty Development Program

29 August 2011

Francine Montemurro,Boston University Ombuds

www.bu.edu/ombuds

Page 2: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Giving Effective Feedback

Page 3: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Giving Effective Feedback

Why bother?• Improvement. • Motivation, confidence,

and engagement.• Clarity/self-awareness: Job expectations? Performance quality? Best use of my time? Influence on others? Quality of relationships?

Page 4: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Giving Effective Feedback

Learning Objectives• What it is.

• How to give and solicit it.

• Help make it easier, and discuss why it’s hard.

• Help make it ‘real’ for you.

• Others?

Page 5: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

• Communicating important information …

• … about performance (positive or negative) …

• … in a way that helps the recipient hear what you are saying …

• … and that helps identify steps to improve or continue performance.

What is Effective Feedback?

Page 6: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Effective Feedback• Helps recipient understand exactly what she

did & what impact it had or might have had.

• Build strengths and address weaknesses.

• Motivates recipient to begin, continue or stop behaviors that affect performance.

• Encourages self-assessment & accountability.

What Effective Feedback Does

Page 7: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

When?

• Regularly, as part of an ongoing process.

• At the moment it is needed.o When development opportunities arise.o When an employee needs to modify

behavior.

Page 8: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Where?

• Ideally, in a private setting.

• Ideally, where you can give your undivided attention.

• Ideally, where you can help the recipient feel comfortable.

Page 9: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Ten Tips on How

1. Keep your composure.

2. Be specific. Give context. Be clear.

3. Focus on behaviors, not the person.

4. Explain the impact of the behavior.

5. Be timely.

6. Be artful.

Page 10: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Ten Tips on How

7. Know when to stop talking and when to listen. Listen, listen, listen!!!!

8. Ask for joint problem-solving options and define next steps for success.

9. Affirm your support for the person.

10. Move on.

Page 11: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Eleven Common Mistakes

The feedback

1. Judges the person.2. Is vague.3. Is exaggerated with generalities. 4. Speaks for others, not for you.5. Ascribes motive. 6. Includes an implied threat.

Page 12: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Eleven Common Mistakes

The person giving the feedback

7. Phrases feedback as a question. 8. Retreats while giving feedback.9. Delays giving feedback.10.Gives advice too early.11.Doesn’t choose her words wisely.

Page 13: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Why is giving effective feedback difficult?

Page 14: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Why is giving effective feedback difficult?

• Interactive process with no script to follow.

• Tough to get the balance right.

• Not always easy to anticipate or handle the emotional response.

• Requires time, skill, and commitment.

• Requires one other thing . . .

Page 15: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

What makes the sphinx the seventh wonder? What makes the dawn come up like thunder?

Courage!

Page 16: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

“I” Messages

Four parts of an “I” Message:

• When you__________(state • When you were late to work

what you observed yesterday . . . . • I felt/thought___________ • I was frustrated/troubled/ etc. . . . . (state what you felt/thought.)

• Because______(state what you • Because when you are late we need.) can’t start our staff meeting on time . . .

• I would prefer ______ (state • And I would prefer that you arrive what you would prefer.) at the agreed-upon time 9am

Page 17: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Soliciting Feedback from Others

Page 18: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Soliciting feedback from others

• Gives you a reality check.

• Shows you care about their perspective and that their feedback matters.

• Shows some humility/that you’re not a Know-It-All.

• Increases the odds they will want to hear your feedback.

Page 19: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Soliciting Feedback

Some tips on getting it right

• Be clear about your own motives.• Solicit feedback from the right sources• Explain what effective feedback looks like.• Ask open-ended questions.• Don’t expect artful feedback.• Avoid debates. Listen, and seek to understand.• Manage your own reactions.

Page 20: Giving Effective Feedback  Early Career Faculty Development  Program 29 August 2011

{{}

Questions, comments, etc

Francine MontemurroBoston University Ombuds19 Deerfield St, Suite 203

(617) 358-5960http://www.bu.edu/ombuds/