Giving Better Service
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Transcript of Giving Better Service
GIVINGBETTER service
MUHAMMAD ARI RIFKI – NIK 152163
DIVISI CUSTOMER CAREPLASA TELKOM JAKUT
• PERSONAL SERVICE•BETTER CUSTOMERS• CURRENT SITUATION•ROOM FOR IMPROVEMENT•REVIEW
OUTLINE
PERSONAL SERVICE is about MAKING the CUSTOMER feel like
they’re DOING BUSINESS WITH a HUMAN,not a company.
PERSONAL SERVICE
A few years ago, a survey by Genesys asked more than 9,000 consumers about what mattered to them most when it came to
doing business with companies.
“ BETTER HUMAN SERVICE. ”
of them– said
Source: https://www.groovehq.com/support/delivering-personal-customer-service
It’s a simple concept, but incredibly valuable. Why?
Because when customers feel like they’re getting personal service, they become
BETTER CUSTOMERS.
BETTER CUSTOMERS
Buy more
Tellmore
Draw morecustomers
of customers are “very” or “extremely” likely to do business with a company because of their reputation for strong
customer service.
In fact, another study found that
ROOM FOR IMPROVEMENT
KNOWLEDGE
HOW TO TALK WITH CUSTOMER
CALMNESSHOW TO CONTROL
CONVERSATION
HOW TO IMPROVE
SPEAK CLEARLY TALK SUFFICIENTLY
REVIEW• GIVE A CLEAR ANSWER AND INFORMATIONS• BE A GOOD LISTENER FOR OUR CUSTOMERS• FOLLOW THE S.O.P
• BUY MORE• GIVE GOOD REVIEW• DRAW MORE CUSTOMERS
THANK YOU