MatchLike never

before!Expectations & behaviors

Agenda

1. Matching behaviors

2. Matching process & expectation

setting

On average, our customer is waiting for a product for…

100 days

9551Of the EPs we raised, never got matched!

Of our customers actually get to experience our product..

1 out of3This means that…

We are not delivering our promise

We are not matching our EPs and TNs!

Our Challenge:

What are your key bottlenecks to match?

1. Matching process

When you have raised...

…you have a motivated student, with the right

background, experience and expectations!

…you have a TN taker who understands the

organization, the process and wants the

talent we can offer.

Understand your customer needs and focus on what you can deliver 100%.

Before company meeting, do you really know what are the profiles, from which countries and when can they come?

Before raising intern, do you really know where exactly can he go and whether his qualifications match the requirements?

Raise the right EP & TN!

Content coming soon

‘Treat other like you want to be

treated’What is the right matching

behavior?

1. Match behavior

Proactive, Consistent & helpfullAFT analysis

Give TN recommendationsEducate on aiesec.net

Work with Cy partners

EPs

1. Match behavior

Proactive, Consistent & helpfullRespond on time

Communicate professionallyAsk for their needs

Search actively for EPs

TNs

1. How to build team behaviors?

1. Create the behaviors as a team

2. Give them a physical place

3. Have moments to revisit the team behaviors

4. Ask for feedback to team AND EPs / TNs

You can do this

tomorrow!

Imagine...

AIESEC chosen to be the most customer

centric organisation?

2. Expectations for the matching

process

Matching process education

Applied Raised Matched Realized

1 week 4 weeks 4 weeks

Matching process education

Applied/contacted Raised Matched Realized

1 week 4 weeks 4 weeks

How does the process look like?

What is expected from the EP?

Proactive Open minded

Be flexible Focused

Expectation setting

Is key!

How are you going to work together?

Weekly contact Send 5-10 emails a week

Communication 1-3 months to get matched

How are you going to work together?

Intro meeting

Weekly Calls

Two/three weekly

meeting

Preparation calls for

interviews

Preparation for

exchange

What is expected from the TN taker?

Fast communication Open minded

Clear communication

on needsUnderstanding

How are you going to work together?

(bi)Weekly contact

Clear timeline for process

Communication VISA Procedure

How are you going to work together?

Intro meeting

(Bi)Weekly Calls

Quarter report and meetings

(feedback)

Preparation for

exchange

Thank you!