Syed Gilani

2016BRADFORD W-Yorkshire UKPh: +447799975516Email: guardianonline@gmail.com

PROFILE

I am multi-skilled, multilingual, qualified professional, 10+ years experience in UK, worked on CLI & GUI based CRMs / ERPs like Merlin, Sage, Microsoft, some back ended Oracle or SAP based specially designed business applications, providing on sites or online customer services in complex cases. I am adept in working for a wide range of business environments for buying, marketing or selling services or products, have strong decisions making and task management experience, have hands on experience in technical operations and maintenance, I manage my time and workload, prioritising tasks according to the needs, round the clock regardless of days or hours, emerged from very tough working environments and situations, have clean full UK driving licence with own transport too.

SKILLS

eCommerce CRMs / Databases / ERPs Customer services Surveillance & monitoring Operation, installation & maintenance of technical devices. Audit, admin & accounts Buying and selling. After sale services on sites

CAREER HISTORY

2011--to date Temp Jobs/ Self employed family business UK PK Part / Full time

Registered and worked with many UK employment agencies on call for their various services like NHS ( www.nhs.uk ) etc for temp jobs like databases, CCTV, technical operations and maintenance. Real & online power sellers on eBay & Amazon platforms using latest CRMs & online customer services/ eCommerce

Working for years for family business for promoting, marketing, buying selling services and products.

Managed wholesale & retail family business of IT, electronics, DIY & services for years, all level tasks, in very tough circumstances round the clock to achieve the goals.

With some NGOs managed membership databases and daily media correspondence, drafting press releases and co-ordinations services with media

July 2004 – May 2011 Assistant Manager Full Time UK Full Time( www.naranggroup.co.uk )

Initially I was appointed as a Assistant Manager but I have worked as all rounder and practised my skills thoroughly to benefit the company and my career

Operating and maintaining databases/CRM systems for DIY, hard & soft drinks and garment stocks. Managing and prioritising stocks balance as per demand. Initially at early stages started from working on Sage & MS Access etc, then got migrated to Merlin CRM/ERP.

(http://merlinbusinesssoftware.com/ ).

Widely used MS Office for various business development needs. Dealing with all levels suppliers and buyers for wholesale and retail points. Worked as part of the team and practiced my various skills e.g. CRMs, buying and selling for the warehouses

management and eCommerce. Data modelling and analysis. Dealing with deliveries on time. Daily last hour meeting with the employers for performance and reviews. Before & after sale Customers services for thousands buyers and sellers face to face & online.

Sep 1985 – Dec 2003 Senior Tech Electronics/Engineer PK FULL TIME

Water & Power Development Authority PK (www.wapda.gov.pk )

Working on country wide very large projects of Water & Power Development Authority for monitoring and surveillance round the clock with Italian and other multinational consultants like NesPak ( http://nespak.com.pk ) and dozens contractors.

Providing maintenance and technical support for installed equipment for managing, displacement seismology, vibration, leakage, temperature, heat, wireless communications and security.

Data collection, processing, report generation, Attending daily, weekly and periodic meetings for performance reviews. Responding to calls; prioritising loads of works, reacting quickly and decisively to changing situations. Managing & liaising with members of staff from 50 to 100 for daily data collection, processing, report generation and from

various locations. Transforming, modelling data from manual for integration on IT systems in very tough environments when end

users were not willing to adopt or trust the IT automation in 1990s. Managing annual budgets and audit inspections. Completing hardware upgrades and repair works on site workshops. Carrying out periodic and emergency over head and under water CCTV surveillance operations for large dams ,residential

, offices, residential buildings and power stations.

QUALIFICATIONS

2016 UK Certificate in Coaching The Coaching Academy

2015 UK Customer Services update workshop awarded by Skills First UK 4 weeks

2013 UK ITQ/NVQ MS Office 2010 Updates , awarded by OCR ( http://www.ocr.org.uk/ )

2013 UK SIA License in CCTV & Full UK clean Driving Licence with transport

2004 US-PK Work Force Development Programme from Oracle University America, 9i 6 Months ( https://workforce.oracle.com/pls/wdp_ekit/new_home.main )

2004 US-PK MBA (Management Information System) PU 1 Year ( http://www.preston.edu.pk/ )

2000 PK BA Journalism PU 2 Years ( http://pu.edu.pk/ )

1985 PK DAE (Electronics Engineering) GCT PK 3 yrs ( http://www.gctlhr-arch.com.pk/ )

PERSONAL

Multilingual English, Hindi, Punjabi, Urdu, Chinese interpreter wife too. Interests: Cycling, Cooking, Photography & Literature No smoking or any other addictions

REFEREES

Available on requestRELOCATE

Willing to relocate and travel all over UK but prefer Yorkshire and Manchester areas

AVAILABILITY

Immediate

LEGAL

No convictions records ever.

DBS/SCR Certified too for special duties

AFFILIATIONS

The Chartered institute of IT/ British Computer Society http://www.bcs.org/

The Institution of Engineers http://www.iepislamabad.org/ etc