GIL Express & ILL: Odd Couple or Match Made in Heaven?
description
Transcript of GIL Express & ILL: Odd Couple or Match Made in Heaven?
GIL Express & ILL: Odd Couple or Match Made in Heaven?
Kiara BynumInterlibrary Loan
Kennesaw State University
Ashley HoffmanInterlibrary Loan
Kennesaw State University
Monica McLaurinCirculation/GIL Express
Kennesaw State University
Introduction Patrons Process Policies Conclusion
BACKGROUND
The SurveyIntroduction Patrons Process Policies Conclusion
• 32 libraries contacted• 5 with no responses• When possible, contacted both GIL and ILL
Patron Problems
Introduction Patrons Process Policies Conclusion
Common Complaints• Unaware/confused about the two services• Unsure whom to contact with questions• Prefer all of their requests in one account• Prefer consistent and uniform notifications
Introduction Patrons Process Policies Conclusion
Possible Solutions• Combine ILL and GIL Express departments– Schools where one person did both GIL Express
and ILL had the fewest problems
Introduction Patrons Process Policies Conclusion
Survey Results
34%
34%
16%
16%
Is ILL/GIL department combined?Combined Separate One Person No Answer
Introduction Patrons Process Policies Conclusion
Possible Solutions• Combine ILL and GIL Express departments• More GIL/ILL content in instruction classes,
information on the web page, and educating the professors– STOP sign on the ILL log-in page asking patrons
if they’ve tried GIL Express
Introduction Patrons Process Policies Conclusion
Possible Solutions• Combine ILL and GIL Express departments• More GIL/ILL content in instruction classes,
information on the web page, and educating the professors
• Cross-training of GIL Express and ILL staff– Combined service desk
Introduction Patrons Process Policies Conclusion
Possible Solutions• Combine ILL and GIL Express departments• More GIL/ILL content in instruction classes,
information on the web page, and educating the professors
• Cross-training of GIL Express and ILL staff
Thoughts?
Introduction Patrons Process Policies Conclusion
Problems with Process
Introduction Patrons Process Policies Conclusion
Common Complaints• Hassle directing patrons to separate
retrieval locations• Difficulty determining which service the
patron used• Mistaken return of ILL books through GIL
Express
Introduction Patrons Process Policies Conclusion
Possible Solutions• Consolidate requested items in one place– Interfile GIL Express, ILL, and hold books on the
same shelf by patron last name
Introduction Patrons Process Policies Conclusion
Survey Results
25%
50%
25%
Do you interfile GIL and ILL books?Group by Patron Last Name Separate Shelves No Answer
Introduction Patrons Process Policies Conclusion
Possible Solutions• Consolidate requested items in one place• Cross-training of GIL Express and ILL staff– Ask Circulation staff to set aside books from
other libraries if they are missing labels
Introduction Patrons Process Policies Conclusion
Possible Solutions• Consolidate requested items in one place• Cross-training of GIL Express and ILL staff• Combine GIL Express and ILL departments– Schools where one person did both GIL Express
and ILL had the fewest problems
Introduction Patrons Process Policies Conclusion
Possible Solutions• Consolidate requested items in one place• Cross-training of GIL Express and ILL staff • Combine GIL Express and ILL departments
Thoughts?
Introduction Patrons Process Policies Conclusion
Problems with Policy
Introduction Patrons Process Policies Conclusion
Common Complaints• Use of ILL for GIL Express qualifying books• Duplicate requests through both services• Textbook requests through GIL Express• Blocks do not transfer between systems
Introduction Patrons Process Policies Conclusion
Possible Solutions• Intercept misdirected borrowing requests– Cancel ILL requests that could be requested
through GIL Express
Introduction Patrons Process Policies Conclusion
Survey ResultsIntroduction Patrons Process Policies Conclusion
16%
6%
47%
6%
25%
Do you cancel ILL requests if they could be filled through GIL?
Will CancelWill cancel, but will inform patronWill put request through Will put request through, but will inform patronNo answer
Possible Solutions• Intercept misdirected borrowing requests• Agree to limit textbook borrowing– All USG libraries agree not to loan textbooks
published in last few years
Introduction Patrons Process Policies Conclusion
Possible Solutions• Intercept misdirected borrowing requests• Agree to limit textbook borrowing• Create uniform policy for blocking– UGA and Georgia State have a mechanism that
informs ILLiad when user has block or fine in Voyager
Introduction Patrons Process Policies Conclusion
Survey Results
34%
19%
47%
Do you transfer GIL and ILL blocks between services?Blocks Transfer Blocks Do Not Transfer No Answer
Introduction Patrons Process Policies Conclusion
Possible Solutions• Intercept misdirected borrowing requests• Agree to limit textbook borrowing• Create uniform policy for blocking
Thoughts?
Introduction Patrons Process Policies Conclusion
Long Term Solutions
Introduction Patrons Process Policies Conclusion
Long Term Solutions?• Limit patron usage of ILL–Make ILL the exception, not the rule for books
• ILS that incorporates Interlibrary Loan• Eliminate GIL Express and process through
ILL– ILLiad Direct Request
Introduction Patrons Process Policies Conclusion
Survey Results
34%
47%
19%
What ILL software do you use?ILLiad World Share No Answer
Introduction Patrons Process Policies Conclusion
Open Discussion
Introduction Patrons Process Policies Conclusion
THANK YOU!Kiara Bynum
Interlibrary LoanKennesaw State University
(770) [email protected]
Ashley HoffmanInterlibrary Loan
Kennesaw State University
(678) [email protected]
Monica McLaurinCirculation/GIL Express
Kennesaw State University
(770) [email protected]