€¦ · Ghost Attendee. THE ATTENDEE JOURNEY Registration check-in / badging Poll Answered Keynote...

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Transcript of €¦ · Ghost Attendee. THE ATTENDEE JOURNEY Registration check-in / badging Poll Answered Keynote...

Page 1: €¦ · Ghost Attendee. THE ATTENDEE JOURNEY Registration check-in / badging Poll Answered Keynote Session Session Feedback Exhibit Floor Booth 1:1 Appointment Event Survey Product
Page 2: €¦ · Ghost Attendee. THE ATTENDEE JOURNEY Registration check-in / badging Poll Answered Keynote Session Session Feedback Exhibit Floor Booth 1:1 Appointment Event Survey Product
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Tech Trends for All Events

Big, Small, and Everything in Between:

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Meet Your Speaker

Marketing Manager, CrowdCompass MobileCrowdCompass by Cvent

Brooke Gracey

Tweet and follow @brooke_gracey

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Fill out the survey for access!

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Today we will explore…

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Your audience is expecting technology

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Your audience wants an experience

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Dreamforce 2017

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Ghost Attendee

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THE ATTENDEE JOURNEY

Registration

check-in /

badging

Poll

Answered

Keynote

Session

Session

Feedback

Exhibit

Floor

Booth

1:1

Appointment

Event

Survey

Product

Demo

Session

Speaker

Question

Submitted

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MILLENNIALS AREN’T KIDS ANYMORE

21 years 37 years

Xennials

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Technology + Events

Saves Time

• Site Selection

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Technology + Events

• Site Selection

• Scheduling and Planning

Saves Time

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Technology + Events

• Site Selection

• Scheduling and Planning

• Marketing and Promotion

Saves Time

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Technology + Events

• Site Selection

• Scheduling and Planning

• Marketing and Promotion

• Registration

Saves Time

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Marketing Budget

Events, Conferences

& Trade Shows

Technology + Events

25%

Saves Money

Saves Time

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Name __________________________

Budget _________________________

Product Interest __________________

Event Interest Next Year ___________

Pain Points _____________________

Buying Stage ____________________

What I liked ______________________

What I didn’t like __________________

Favorite Content __________________

When I arrived ____________________

When I left _______________________

Where I spent my time _____________

Technology + Events

Provides

Insights

Saves Money

Saves Time

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Budget& Pricing

Good Fit

High Adoption

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Technology Solutions for all Meetings & Events sizes…

SMALL MEDIUM LARGE

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Small Meetings

make up

70-80% of all meetings

ATTENDANCE ENGAGEMENT

REPEATABLE

CONTENT

>1Day

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ENGAGEMENT

Polling

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In-App Surveys Digital Handouts

ENGAGEMENT

REPEATABLE

CONTENT

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Multi-Hub Meetings

Virtual Events

Immersive Telepresence

ATTENDANCE

ENGAGEMENT

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Medium Meetings

BUDGET DIFFERENTIATION

ENGAGEMENT CONTENT

1-3Days

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BeaconsLive Q&A Gamification

BUDGET

ENGAGEMENT

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Chatbots

Emoji Stickers

Digital Giveaways

DIFFERENTIATION

ENGAGEMENT

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Brain Dates Augmented Presentations

Holographs

DIFFERENTIATION

ENGAGEMENT

CONTENT

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Large Meetings

3+Day

ENGAGING

FOR ALL

STREAMLINED

CHECK-IN

PROVE

ROI

NEW

& INNOVATIVE

EASY

NAVIGATION

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Lead Retrieval VR/AR

ENGAGING

FOR ALL

NEW

& INNOVATIVE

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Live Streaming

Snapchat Geofilters

Multisensory Experiences

ENGAGING

FOR ALL

NEW

& INNOVATIVE

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VR/AR AINEW

& INNOVATIVE

EASY

NAVIGATION

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VR Experiences

ENGAGING

FOR ALL

NEW

& INNOVATIVE

PROVE

ROI

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Check In & Badge Printing

Audio Tickets

Facial RecognitionNEW

& INNOVATIVE

STREAMLINED

CHECK-IN

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RFID

STREAMLINED

CHECK-IN

PROVE

ROI

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Technology Solutions for all Meetings & Events sizes…

SMALL MEDIUM LARGE

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Technology Solutions for all Meetings & Events sizes…

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Fill out the survey for access!

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QuestionsTweet and follow @brooke_gracey

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Thank YouTweet and follow @brooke_gracey

www.crowdcompass.com