GHMC Website User Manual
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Transcript of GHMC Website User Manual
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Training Manual
GHMC - Grievance
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How a citizen can lodge a Grievance Online
To Lodge grievance online go to Call Centre in www.ghmc.gov.in Click on Lodge your Grievance
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Citizen can search already registered grievances by clicking on search
grievance here
Citizen can search details of circle & ward by clicking on locality search here
How a citizen can lodge a Grievance Online
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Enter Locality Name and Click Search
Citizen can search details of circle & ward by entering locality
name and click Search
How a citizen can lodge a Grievance Online
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After clicking on search, details of circle & ward along with locality
details can be viewed here
How a citizen can lodge a Grievance Online
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Enter Name
Enter Address
Select Circle
Enter Mobile Number
To lodge a grievance enter name, mobile number, address, email id
After entering personal details select your circle here
How a citizen can lodge a Grievance Online
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Select WardSelect LocalityMention Landmark
After selecting circle select ward locality and enter landmark
details here
How a citizen can lodge a Grievance Online
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Select Department
After selecting ward locality and entering landmark details select
department to which the grievance is to be addressed
How a citizen can lodge a Grievance Online
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Select SubCategory
After selecting department select sub category as shown above
How a citizen can lodge a Grievance Online
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Select Complaint
After selecting sub category select complaint as shown above After complaint selection the details of the officer concerned will be
reflected in redressal to along with his phone number
How a citizen can lodge a Grievance Online
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Enter Detailed Grievance
Enter detailed complaint here as shown above and click on reviewgrievance
How a citizen can lodge a Grievance Online
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After clicking on review grievance, check the details of the grievance Enter word verification and submit grievance
How a citizen can lodge a Grievance Online
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This is were you will find the grievance number. this is for citizensreference to view status of his grievance
How a citizen can lodge a Grievance Online
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How a citizen can View Grievance Status Online
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To view status of the grievance click on view status of your grievance
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How a citizen can View Grievance Status Online
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Enter Grievance NumberOr enter Mobile NumberOr Email Address
Enter grievance number or mobile number or e-mail address andclick on search
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How a citizen can View Grievance Status Online
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After clicking on search a citizen can view all the grievancesregistered by clicking on the link as shown above
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How a citizen can View Grievance Status Online
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Here is where citizen can view detailed history of the grievanceregistered
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How a citizen can Know Grievance Status Thru Call Centre
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Know Status of Grievance
To collect information on already registered grievance citizencalls the call centre 155304, 1523, 23302440, 23302550, 23302660, 8790715555,8790725555
Citizen will have to mention the grievance number or the mobile
number or the e-mail id in Tracing his grievance to the call centreexecutive
Call centre executive will inform the status of the grievance tothe citizen with proper time lines if the grievance is not beenaddressed and will follow up with the concerned officer for faster
resolution of the grievance
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How Grievance is passed to GHMC Officers -SMS & Phone Call
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All the grievances registered thru call centre or online areforwarded to the concerned officer thru SMS
Officers are also out called by the call centre executive andgrievance is forwarded
Call centre executive does follow up of the grievance with theofficer and updates the status of the grievance in grievance module
Once the grievance is closed by the officer call centre executivecalls the citizen and confirms about the closed grievance. if the
citizen is satisfied call centre, executive updates the status ingrievance module. if the citizen is not satisfied with the status of thegrievance updated by the officer, call centre executive will reopen thegrievance and forward grievance to the higher officer concerned
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What is the Turn Around Time for Resolution of Grievance
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Turn around time for all the grievances is 7 days from thedate of registration of grievance
For grievances related to Health & sanitation , entomologyturn around time for grievance is only 2 days
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How Grievance is forwarded to officer - SMS / Call / Online
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SMS :
All the officers will get an SMS immediately once thegrievance is registered
Call :
All officers will be out called by the call centre executiveand updated about grievance registered in his respectivecircle & ward
Online : All officers can login to http://210.212.212.123/ghmc/ with
their respective login id & password
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How to View Reports & Who Can View reports
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All the officers can view reports. Click on abstract report tab to view reports
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How to View Reports Zone wise
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Reports related to zone can be viewed by clicking on zone wise as shown above. You can drill down by clicking on the related zone till the level of circle-ward-section officer
Export to excel option has also been provided at all the levels
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How to View Reports Circle wise
Reports related to a circle can be viewed by clicking on circle wise as shown above. Officers can drill down by clicking on the related circle till the level of ward-section-officer
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How to View Reports Ward wise
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Reports related to wards can be viewed by clicking on ward wise as shown above. Officers can drill down to by clicking on the related ward till the level of section - officer
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How to View Reports Section wise
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Reports related to sections can be viewed by clicking on section wise as shown above, Officers can drill down to by clicking on the related section - circle - ward - officer