GH14 Perm and neutralise hair - Welcome to Inter Training … · · 2014-04-22This unit is about...

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Level 2Hairdressing

GH14Perm and neutralise hair

The Learning Support Unit you have recently purchased makes reference to Key/Core Skill Opportunities. From September 2010 Functional/Essential Skills will be introduced and Key/Core Skills will be phased out.

Where reference is made to Key/Core Skill Opportunities, please be advised that the same opportunities will follow on for Functional/Essential Skills.

Trainer Guidance Notes

© Copyright Habia 2010 - All rights reserved.

© Copyright Habia 2009 - All rights reserved. Page 1 - Unit GH14

GH14Perm and neutralise hair

What this unit is about

This unit is about perming and neutralising hair using basic techniques. The learner must have the knowledge to ensure that they are able to carry out a variety of tests on hair and to section and wind hair in a range of patterns using different perming lotions. They must also be able to solve basic perming and neutralising problems.

This unit applies to both hairdressing and barbering salons

What the learner must know

To achieve success in the unit the learner needs to know and understand:

1. The salon and legal requirements.2. How to work safely, effectively and hygienically when

perming and neutralising.3. The tests used when perming and neutralising and

how to carry them out.4. The basic science relating to: • the effects of perm lotions and neutralisers on the

hair structure • how temperature affects the perming process • the importance of timing, rinsing, water

temperature and of restoring the hair’s • pH balance • how critical factors can affect the choice of

perming products • how contra-indications affect the delivery of the

perming service.5. Products and equipment and their use in perming

and neutralising.6. Perming and neutralising techniques and problems.7. Aftercare advice and communication.

Unit GH14 © Copyright Habia 2009 - All rights reserved.

Number of hours required to teach the content

To cover all the requirements for the knowledge and understanding for the whole unit it is recommended that it be taught over a period of 8 - 10 hours. Those with special learning requirements may need extra time and/or support.

© Copyright Habia 2009 - All rights reserved. Page 3 - Unit GH14 - Session 1.

Session 1 GH14Salon and legal requirements (part 1)

Trainer requirements to teach this lesson

For this session you will need the following:

• Handout GH14.1.1• Handout GH14.1.2• Activity GH14.1.2• Handout GH14.1.3• Slide GH14.1.3• Handout GH14.1.4• Handout GH14.1.5• Handout GH14.1.6• Activity GH14.1.6• Learner Check Session 1

Trainer notes

The session will cover:

1.1. The requirements for preparation of the client for perming and neutralising hair

1.2. Expected service times for basic perming and neutralising

1.3. Completion of client records – when and how this is done

1.4. The Data Protection Act1.5. Requirements for the disposal of waste1.6. The limits of authority for resolving perming

and neutralising problems and the importance of reporting problems to the right person

Session 1 GH14

Page 4 - Unit GH14 - Session 1. © Copyright Habia 2009 - All rights reserved.

Salon and legal requirements (part 1)

1.1 The requirements for preparation of the client for perming and neutralising

It is necessary to ensure that the minimum standards required for the safety and protection of the client are provided although different salons may have different requirements.

Ref: Handout GH14.1.1

State the minimum requirements as:

Work station• Chair to be clean and dry, work top to be clean and

tidy and free from hairs• Products and equipment on display to be clean and

free from dust and debris• Tools to be cleaned and sterilised before use• Perming trolley to be prepared with all necessary

materials, for example appropriate rod sizes, ends papers, and cotton wool.

Client (suggested protection procedure for perming and neutralising hair)• Clean gown to be placed on the client and properly

secured• Clean, waterproof shoulder cape to be placed over

the client’s shoulders and tied in position• Clean towel to be placed around the client’s

shoulders and secured to prevent it from falling off• All necessary tests to be conducted in accordance

with health & safety requirements and manufacturer’s instructions

• Barrier cream to be applied around the hairline if pre-damping is to be used.

Point out to learners that the client’s protective clothing should be replaced immediately if it absorbs any perming or neutralising lotion.


Session 1 GH14Work based learners or learners who work part-time in salons may have other requirements for client preparation.

Encourage group discussion to explore the different arrangements.

1.2. Expected service times for perming using basic techniques

The NVQ/SVQ has pre-set times in which a learner must complete a service to prove competence. The times relate to service times expected in commercial salons.

Discussion with learners is likely to highlight the different times allowed within salons to complete the perming service.

This will be most apparent with the time allowed for perm winding. Some salons may allow as little as 30 minutes to complete a consultation and perm wind, others up to an hour.


Explain the maximum service times for NVQ/SVQ Level 2 and discuss the differences across the learners’ salons.

Ask learners why they think it is important to identify and work within the pre-set service time.

Answers should include the following:

• Commercial salons must remain profitable by working to scheduled time allocations for different services while providing an environment that is professional, welcoming and that makes the client feel relaxed and unhurried, even if the hairdresser or barber is under pressure.

Session 1 GH14


• It helps the salon owner/manager to offer a realistic rate of commission to hairdressers and barbers.

• By allocating specific times for a service, an efficient appointments system can be

maintained. • The operation of an efficient

appointments system ensures that clients are not kept waiting.

• The best use is made of salon time and that successful planning of salon resources can take place.

Ask the learners to use the second part of the handout to record their progress for perm winding

1.3. Completion of client records – when and how this should be done

Some aspects of this area of learning are also covered in other units.

Discuss with the learners the way client records are completed in their own salons.

Following the discussion, explain that they can be stored on computer or in a manual system such as a card index system and that they should be completed and entered onto the system at the end of the service.


Explain that the following information should be included on each client’s record and tell learners the reasons why these details need to be kept.

Personal identification information:

• the hairdresser and barber must be sure that s/he is reading the correct record – there may be more than one Mrs White or one Mr Santos who regularly have perms


Session 1 GH14• include name, address, email address, contact

telephone number, etc. to avoid confusion.

Repetition of service, problems:

• enter full details of the service so that it can be accurately repeated

• keep a record of any difficulties or problems to be avoided.

Contra-indications, responses to questions:

• full consultation records should be kept to include a list of questions relating to the client’s awareness of any medical reason that would contra-indicate perming

• records of client’s responses to questions – may be needed if disputes arise

• record of any other reason why perming would be contra-indicated.

Consultation details - all necessary information relating to:

• hair type, texture, length, condition• client requirements• tests conducted and results• pre-perm conditioner used• choice of perm rods and perm lotion• sectioning and winding methods used• perm development time and neutraliser timing• post-perm conditioner used• wet curl result• dry curl result• client satisfaction/dissatisfaction

Ref: Slide GH14.1.3

Show the slide with an example of a completed record card that would be used in a card indexing system.

1.4 The Data Protection Act

Session 1 GH14


Some aspects of this area of learning is also covered in other units.

.Outline the basic provision of the Act as follows:


Explain to learners (or remind them if you have covered this area of learning before) that any organisation that keeps information about people (staff or clients) on record must comply with three requirements. The organisation must:

• register with the Data Protection Registrar• ensure that all information is accurate and

up-to-date• provide access to the person’s own record if

requested to do so.

Explain that the reason for the Act is to protect people from the possible results of inaccurate or out of date information being held on them – this can affect credit rating, medical treatments or employment opportunities.

Tell learners that anyone can ask to see their record and it is the responsibility of the organisation to provide access to it but no-one has the right to see the records relating to another person.

Ask learners what may happen if they let someone see someone else’s record.

If this happens the breach of confidentiality may result in the culprit losing their job, loss of a client, loss of self and salon reputation and, at worst, the client could sue the salon.


Session 1 GH141.5 Requirements for disposal of waste


Explain to learners that there are laws and local bye-laws that require certain waste to be disposed of in specific ways, eg, sharps into a sharps box and this collected by the local Council and disposed of in controlled conditions.

Stress that the reason for this is to reduce the risk of accidents and to try to minimise the spread of infection – hepatitis B, HIV and other blood borne viruses.

Tell the learners that the waste from perming and neutralising is mainly:

• excess perm lotion or neutraliser - must be diluted with cold water before being flushed down the drain

• used cotton wool, ends papers, etc. - should be disposed of in accordance with the salon’s procedures.

Most salons require that waste such as disposable gloves and used cotton wool is placed into a lidded bin and disposed of in the normal way with other rubbish.

1.6 Limits of authority for resolving perming and neutralising problems and the importance of reporting problems to the right person


Emphasise the importance of dealing only with the things they know they are capable of dealing with. Tell the learners that they must ask for help if they are in any way unsure.

Ask why it is important to get help if they are unsure of a problem.

Session 1 GH14


They could cause damage to the hair and/or the scalp if they try to solve problems that are too difficult for their level of competence. In addition, the learners self-confidence may be lost, the salon reputation can be damaged, and the organisation will fail to promote a positive impression.

Ask learners to find out what is expected of them for the following examples:

• should they deal with a complaint or must they refer it to the owner or manager?

• can they decide what to charge for a job if it varies from the normal or must they adhere to the price list?

• should they help the junior members of staff to keep the salon clean or are they only responsible for keeping their own work station clean.

Explain that these are only a few examples of different areas of authority.

Ref: Activity GH14.1.6

Ask learners to complete the salon organisation chart in private study time or during the session, in small groups or individually. They may add or leave blank any boxes that they don’t need. They can prepare their own chart to their own requirements using IT procedures.

Tell them to include responsibilities of all on the chart and to highlight the person to go to if they had a perming or neutralising problem.

Discuss the completed handouts.

Now complete the Learner Check for Session 1 to check the understanding of the learners.


Session 1 GH14

© Copyright 2003 Consumer Services Industry Authority - all rights reserved. Page 11 - Unit GH14 - SESSION 1.

Perm and neutralise hairLearner Check

Session 1

1 What is an effective way of protecting the client’s skin when pre-damping?

2 Why should you change protective clothing and or materials that have absorbed perming or neutralising lotion?

3 How long are you allowed in your S/NVQ to complete the perm wind?

4 When should the client’s record be brought up to date?

5 List the three main requirements of the Data Protection Act

6 Why should waste be disposed of properly?

7 What is the correct way to dispose of hairdressing chemicals?

8 Why must you ask for help if you are unsure?

9 Who is the person in your salon that you would ask for help?

earner

1 Use of barrier cream.

2 The wet clothing/materials will hold the chemical against the skin and lead to damage of the skin.

3 45 minutes.

4 At the end of each service.

5 Register with the Data Protection Registrar, keep accurate and current information, ensure security but allow proper access.

6 To protect the environment and to reduce the risk of accidents and of spreading disease.

7 Dilute with plenty of cold water before flushing down the drain.

8 To avoid doing damage to the client’s hair and or skin.

9 State the name of the appropriate person.

Session 1 GH14




Trainer summary

1.1. The requirements for client preparation for perming and neutralising hair

• Protect the client’s clothing and skin during perming and neutralising

• Types of gowning that would be acceptable for perming and neutralising

• Proper preparation of perming trolley• Carry out all necessary tests following

manufacturer’s instructions.

1.2 Expected service times for perming hair using basic techniques

• Service times allowed for the NVQ/SVQ related to perming hair

Perm – (Winding only)

1.3 Keeping client records

• Use computerised or manual methods of storing client records

• Enter sufficient information to correctly identify the client

• Ensure all consultation and service details are recorded

• Keep records up-to-date.

1.4. The Data Protection Act

• Register with the Data Protection Registrar• Ensure security of records• Ensure accuracy and currency of records.

Session 1 GH14


1.5. Disposal of waste

Remind learners of the:• Legal requirements• Salon requirements.

1.6. Solving problems within the limits of your own authority and identifying the correct person to approach when a problem arises

• Ask for help when you cannot deal with a problem

• Complete an organisational chart• Identify the person to whom to report a problem.



Key/Core Skill Opportunities

There will be opportunity to promote discussion when covering:

• GH14.1.1 methods of client preparation for perming and neutralising

• GH14.1.2 the range of service times in different salons

• GH14.1.2 the importance of working within the salon’s service time allocation

• GH14.1.3 methods of completing client records• GH14.1.3 the possible consequences of breaching

security of records• GH14.1.6 the importance of getting help with

problems outside the limits of own authority.

Session 1 GH14


GH14 Perm and neutralise hair - Welcome to Inter Training … · · 2014-04-22This unit is about...

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