1. Presenters: QR Code Date: Tech Tools and Trends for the Finance Officer Sam L. Savage, Executive Director of the non-profit ProbabilityManagement.org. Kara Skinner, Chief Financial Officer, City of Colorado Springs, CO. Paul W. Taylor, Chief Content Officer, e.Republic, Editor at Large of GOVERNING Magazine (governing.com) and contributing editor to Government Technology (govtech.com).

2. Agenda 1:00 pm 1:20 pm Introduction to Course/Overview 1:20 pm 2:50 pm Technology Innovation: Changing Landscape/ Changing Expectations 2:50 pm 3:05 pm Break 3:05 pm 4:35 pm Probability Management and Financial Innovation 4:35 pm 4:50 pm Case Study: Permission to be Uncertain 4:50 pm 5:00 pm Conclusion/Review Placeholder placeholder 3. Learn what technology trends to follow Learn what the public and public employees expect in this environment Learn what you should expect in a digital, mobile and social world Understand the flaw of averages and learn to manage risk differently Objectives/ Outcomes of Course 4. utc.eduMuch of this started with you 5. PlaceholderFinance and Tech 6. Placeholder2013-14 Top Priorities for Local CIOs 7. Placeholder2013-14 Top Priorities for State CIOs 8. Tech Primer o Technology Overview Government Getting Out of the Infrastructure Business Everything-as-a-Service placeholder 9. Getting out of the Infrastructure Business Jim Fowler, CIO, state of Kentucky o I firmly believe Ill be out of the infrastructure business within five years. o Its becoming cost prohibitive to run it yourself. 10. Getting out of the Infrastructure Business Stu Davis, CIO, state of O o Almost every RFP that you see coming from the state of Ohio will have a hosted option. 11. Getting out of the Infrastructure Business Chris Tonjes, CIO, City of Baltimore The cloud will play a huge role in our modernization efforts. 85% to 90% of our spending is operational. We need to squeeze savings from that to spend on innovation. 12. o Provisioning: On Premises, Cloud and Hybrid CDG govtech On Premises Cloud Own it Pay for it all, whether it gets used or not Pay to replace it when it gets old Dont own it Pay for only what you use Replacement/refresh is the providers problem 13. o Business Drivers: Why now? CDG govtech.com Aging Systems Aging People Colorado Audit details 77 or 200 major systems over 15 years old Delaware _ Largest 11 mainframe systems over 20 years old Thousands of aging apps across the map in SLG none aligned with strategy, cloud or mobility CIOs estimate 20-30% of SLG IT workforce eligible to retire in next five years LA 60% of IT staff eligible to retire within 5 years 40% of SLG CIOs dont believe they be able to recruit people with the right skills. Pennsylvania Recruitment process 30 years behind times, can take 2 years to hire. 14. Technology Overview Data Security Notification of security breaches/incidents. Liability for stolen data. Auditing state, federal. Culture clash: Government vs Consumer cloud (Google, Amazon) and the need for increased due diligence by government before migrating. Difficult to compare between cloud and on-premises solutions. Need to integrate multiple cloud environments. Data Security placeholder 15. Evolution of Service Delivery State of the Digital States: Web WE ARE ON A JOURNEY FROM HERE TO HERE Preferred means of conducting transactions with government 72% 16. Government-as-a-Service In the last six months, respondents have: Renewed drivers license or car registration 56% Paid state taxes online 19% Acquired a hunting or fishing license 7% Acquired/ renewed professional or business license 7% Saved time 92% Save money 87% Completed correctly 92% Fast, efficient (90%) and easy 88% Processed securely and safely 91% The online transactions State of the Digital States: Web Satisfaction with transactions Very Satisfied 57% Somewhat Satisfied Not Very SatisfiedNot at All Satisfied 2% 17. State of the Digital States: Apps placeholder Wearables Utah Google Glass transit app and Washington State experiment around tourism 18. PUBLIC OFFICIALS ON EGOVERNMENT: TOP 10 UNMET NEEDS IN EGOVERNMENT 55% GENERAL PUBLIC 28% GOVT USERS 1. Social media 2. Expanding number of services offered 3. Expanding customer service channels (live help, text-based support, crowd sourced customer service) 4. Securing ongoing/ sustainable funding for eGovernment program 5. Ensuring ongoing overall security and payment processing security 6. Expanding open data offerings 7. Expanding online payments 8. Increasing number of participating agencies in state eGovernment programs 9. Mobile expansion 10. Portal/ web redesign Unmet Needs e.Republic Research, 2013-20 19. Unmet Needs 55% GENERAL PUBLIC 28% GOVT USERS CITIZENS AND BIZ POV: TOP 10 UNMET NEEDS IN EGOVERNMENT 1. Reducing the overall cost of government services 2. Expanding number and type of services available online [SAME AS GOV RESPONSE!] 3. Enhancing security of online transactions and payments 4. Enhancing the reliability of online transactions 5. Enhancing the speed of online transactions 6. Making government more mobile friendly 7. Improving ability to provide feedback on services from government 8. Sharing in the outcomes and benefits of conducting eGovernment e.Republic Research, 2013-20 20. Remaining Obstactles placeholder PUBLIC OFFICIALS ON EGOVERNMENT: OBSTACLES TO EGOVERNMENT 55% GENERAL PUBLIC 28% GOVT USERS 1. Use of outdates systems (28%) 2. Lack of communication among agencies (21%) 3. Lack of up front investment (14%) 4. Lack of user uptake (10%) 5. Lack of executive support (10%) 6. Lack of available interagency services (5%) Computer or Laptop, 90% Mobile Device, Tablet, 6% Preferred Device 21. Emerging Technologies Platforms for Innovation placeholder Consumer devices or their hardened cousins find new uses in government New York State DMV: Tablets to speed up office visits. Administering drivers tests. 22. Emerging Technologies Internet of Everything futurestructure 23. Emerging Technologies The Public: Mobile, Social, Location-based placeholder 24. The Public: Mobile, Social, Location-based placeholder 25. Emerging Technologies The Public: Mobile, Social, Location-based placeholder 26. Emerging Technologies The Public: Global placeholder 27. Emerging Technologies The Public: Local placeholder 28. Emerging Technologies The Public: As Sensor placeholder 29. Emerging Technologies Predictative and Contextual User Experience placeholder 30. Civic Startups: Some Venture, Some Bootstraped placeholder 31. Collaborators as Service Providers Crowdsourcing placeholder 32. Collaborators as Service Providers Hackathons placeholder 33. Collaborators as Service Providers New Urban Mechanics placeholder 34. Data Innovation Day placeholder 35. Collaborators as Service Providers NYU GovLab placeholder 36. Collaborators as Service Providers National Day of Civic Hacking placeholder 37. Collaborators as Service Providers o Living Cities Project for Municipal Innovation (PMI) City Accelerator placeholder Living Cities City Accelerator governing.com/cityaccelerator 38. More Access presentation and the white paper, The A-Game, through www.pwt.net/gfoa @pwtaylor Placeholder placeholder