Gettysburg Portal Conference 2009

Assessing Portals: Notes from the Field

Gavin FosterKathleen Long

Tim ArcherSusan Miltenberger

Cathy Snoddy

Gettysburg Portal Conference 2009

Survey Results edit x

Changes Due to Portal

Hidden Costs edit x

Technology

Policy

Pros

Cons

While the technology itself may be secure…

Without adequate policy around information management decisions…

•role-based access controls•auditing capability•ability to mask sensitive information

•leakage to other systems with less sophisticated access controls via interfaces•leakage to desktops via exporting tools

Introduction edit x

Assessment Measurement ROI Cost Savings

Stories edit x

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Data sharing and business rules synched.

Portals and the cloud.

What is the timeline of the value of cradle-to-grave data?

Method and Conclusion edit x

Assessing Portals

Value Claim - Portal as law and order vs web as wild west:Frontiers seem to me to be inherently messy places—untidy andeven unsafe places that attract adventurers and miscreants andawait some measure of guidance, if not law and order. The portal,in this context, is more than a gateway. It is perhaps a unifyingprinciple that may enable organizations—including colleges anduniversities—to leverage their investments in enterprise systems,in data warehouses, in reengineered institutional processes, and instaff talent.

Web Portals and Higher Education: Technologies to Make IT Personal Richard N. Katz and Associates


Or, another way to look at it…

Portals The Web

KathyGavinTimSusan

Assessing Portals: IntroductionIntroduction edit x



circa: 1970’s; Anne Arundel Community College – photo by Rob Hendry

Arena Registration

Assessing Portals – Introduction


Introduction edit x Assessment Measurement ROI Cost Savings

Data source: AACC Information Services Department

Anne Arundel Community College Web Registration



Assessing Portals: Introduction

Survey Results• Portal cost and impact on business processes• 42 Institutions – USA, England, and Australia

Narratives/Case Studies• Gettysburg College• Anne Arundel Community College• University of St. Francis• Huntington Junior College• Maryland Institute, College of Art




Data Points Necessary for ROI or VOI Assessment• Baseline service: cost per service, value of service

• New service: cost per service, value of service • An accounting of other changes that would impact the service’s cost and value during the implementation and business process change (typically several years)


Introduction



Politics of Portal Implementations• Technology Evangelists

• Success = Department Partnerships

• Staff Retention and Budgets


Assessing Portals: Case Studies

Partnerships and Institutional Change: Huntington Junior College • Accessing accurate budget numbers

• Institutional change

• Need for portal advocates

Stories

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Assessing Portals: Survey Results

Portal Utilization in Support of Business Processes:

Survey Results


• Admissions• Communications• Financial Services• Technology Services• College Life• Registrar, Faculty• Academic Administration• Alumni



Changes After Portal Implementations

Survey Results


Figure 1.




Survey Results


Figure 2.




Survey Results


Figure 3.



Digital Self Service vs the Need for Human Intervention: Maryland Institute, College of Art• Delivery of web services via centralized location

• Portal re-introduced to community as a tool for doing business with the college

• Usage of data and metrics for planning

Stories

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ROI of Self-Service: University of St. Francis• Step 1: Share Data

• Step 2: Allow Self-service Payment

• Step 3: Allow Automatic Payments

• Step 4: Electronic check-in Process

Stories

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In-House Development and ROI of Data Mining: University of St. Francis• Development of online application in-house (initial cost savings: $24,000 per year)

• Change in data collection process

• IT Usage of data and trend analysis

Stories

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In-House Development and ROI of Electronic Messaging: University of St. Francis• Loan disbursements messages to 2,500 undergraduates

• Savings of $6,250 in postage, printing and envelopes and 250 person/hours per year

• ROI achieved in under a year

Stories

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Business Process Re-engineering andthe Value of Real Time Data: Gettysburg College• Streamlining of onboarding process to reduce duplication of efforts

• With support of the Portal, matriculation packet replaced with a single letter

• One set of authentication materials

• Real-time melt data

Stories

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Assessing Portals: Hidden Costs – Governance and Security

Collection, Aggregation and Distributionof Personal Data• Institutional Policy Development

• Data Breaches

• Privacy Impact Assessments

Hidden Costs

Technology

Policy

Pros

Cons







Role of Portals in Privacy and Security• Pros• Role-based access controls• Auditing capability• Ability to mask sensitive information

Hidden Costs

Technology

Policy

Pros

Cons





• Cons• Leakage to other systems with less sophisticated

access controls via interfaces• Leakage to desktops via exporting tools



Portal Strategy• Developing a vision for technology usage

• IT Governance – out of the silo

• Portals and the cloud?

Hidden Costs

Technology

Policy

Pros

Cons






Assessing Portals: Conclusion

Portals: Significant Value to Higher Education• Partnering and data sharing

• Impact on Course Management Systems

• Contribution to time and resources freed up into higher value services

• Add value; add cost to education

Data sharing and business rules synched.

Portals and the cloud.

What is the timeline of the value of cradle-to-grave data?

Method and Conclusion

Assessing Portals – Further Thoughts


Assessing Portals


Questions?

Gettysburg Portal Conference 2009

Documents

Transcript of Gettysburg Portal Conference 2009