Getting Users in Touch with Corporate Datadownload.microsoft.com/.../IQ_Report_CorpData.pdfEnd user...

Insights Quarterly, Research Summary: Corporate Data

1Q3, 2011 Research by Connection Research

The Critical Issue – Are Users Finally Getting in Touch with Corporate Data?

Getting users in touch with corporate data has always been one of the Holy Grails of ICT. There

have been many technologies – DSS, EIS, Query and Reporting tools, 4GLs, and most recently

Business Intelligence (BI). It remains an elusive aim, but is that changing?

Technology Relevance and ICT Improvements

Relevance of Technologies/ICT Strategies

Integrated enterprise-wide information access is the number two relevant or interesting

technology for CIOs, after virtualisation. The importance of BI to CIOs is reflected in the fact

that it comes out ahead of some more widely discussed ICT issues such as security and worker

mobility. BI is a technology firmly on the radar of CIOs.

Getting Users in Touch with Corporate DataThe importance of Business IntelligenceAustralian CIO Survey Analysis

In mid 2011, Fujitsu and Microsoft commissioned Connection Research to survey CIOs

from over 200 Australian companies. This research summary, one in a continuing series

based on regular quarterly surveys of CIOs, looks at the views of CIOs and ICT managers.

To find out more go to www.insightsquarterly.com/reportsCORP DATA GRAPHS

Virtualisation

INTEGRATED ENTERPRISE-WIDE INFORMATION ACCESS

Mobile working solution

Security enhancements

Cloud Computing

Unified communications for the enterprise

Adoption of IT governance frameworks

New business applications based on Web 2.0 technologies

Increased use of third-party IT service suppliers

Application of SOA model

Localised software or service support

Green IT and energy-saving initiatives

Technology Relevance and IT Improvements

Not On Agenda

Maybe in Future

Some Interest

High Interest

Top Interest

IMPROVE ACCESS TO INFORMATION OR DATA

Improve applications to better fit business processes

Improve availability and performance of IT infrastructure

Improve security of information and IT systems

Ensuring IT personnel are trained to support improvements

Lower cost of underlying IT infrastructure

Improve IT support time to an on-demand format

Monitoring end user experience

Organisational changes (adding users)

Supporting reduction of carbon footprint

Importance of Considerations in IT Improvements Enterprise Application and Content Maturity

Never think about it

Not Important

Minor Consideration

Major Consideration

Top Consideration

ERP / core business systems

Order processing / customer service

In-house applications development

BI (BUSINESS INTELLIGENCE)

CRM and Sales Force Automation

Other financial systems

Outsourced applicationsdevelopment (in Australia)

Outsourced applicationsdevelopment (offshore) Haven’t considered

Planning implementation

Pilot or ad hoc implementation

Well underway

Mature implementation







Outsourced applicationsdevelopment (offshore)


Enterprise Applications and Content Investment

None

Minor - maintenance only

Some investment

Major investment

One of our biggest areas

Email and messaging


Disaster Recovery / Business Recovery


End user collaboration / workflow


End user productivity applications(e.g. word processing, spreadsheet)


Archiving


Uses of Cloud Computing

No, not considering

No, but considering

Yes, made first steps

Yes, well underway

Yes, totally on the cloud 16.7 14.0 40.3 26.9

18.3 25.8 32.8 22.0

23.8 16.8 37.8 16.8

32.3 20.4 28.5 17.7

25.4 17.8 40.0 15.7

25.3 27.4 35.5 9.1

6.5 4.9 20.5 48.6 19.5

3.8 11.8 28.0 42.5 14.0

4.8 15.1 36.0 33.9 10.2

6.5 13.5 44.9 31.4 3.8

15.7 18.9 30.8 27.6 7.0

13.4 20.4 35.5 24.2 6.5

58.2 16.8 23.9

24.0 57.4 13.7

17.5 31.1 40.4 8.2

27.7 47.3 22.3

37.5 47.3 12.0

43.5 44.6 8.7

6.0 47.3 37.5 7.1

9.8 49.2 34.4 6.0

15.8 43.5 31.0 5.4

9.8 57.1 25.0 5.4 4.9 6.2 7.4 6.8

12.3 6.2 7.4 20.4

74.7

53.7

25.8 5.7 8.2 21.4 39.0

28.1 5.6 15.6 21.9 28.8

23.5 13.6 13.6 31.5 17.9

34.2 13.0 11.2 20.5 21.1

48.1 5.6 5.6 13.0 27.8

52.8 7.4 12.3 14.1 13.5

15.5 32.9 27.3 15.5

41.0 15.5 24.8 14.9

30.9 31.5 20.4 14.8

36.5 30.2 25.2 5.0

58.6 11.1 22.2 6.2

75.9 8.0 10.5 3.7

8.7

24.7 21.6 29.6 17.9 6.2

30.2 20.4 29.0 14.2 6.2

52.3 25.2 7.1 9.7

58.4 22.7 7.8 8.4

65.8 16.1 9.7 6.5

76.5 11.1 4.6 5.2

67.5 19.5 5.2 4.5

74.2 13.5 4.5 5.2

63.2 24.5 4.5 6.5

77.4 11.6 5.2 5.2

5.8

65.2 13.5 9.0 6.5 5.8

77.3 7.1 7.1 5.2 3.2



The benefit of BI lies in its ability to enable better business decision-making, which is particularly

important in the current economic slowdown. ICT’s central role in enabling that process is clear

from the fact that improving access to corporate data was cited by CIOs as the most important

of a range of considerations when making ICT improvements.

Implementation vs Investment

Based on the survey responses, the level of implementation of BI is likely to catch up with other

core business systems in the near future, given the significant number of pilot and ad hoc uses.

Implementation is most advanced in the manufacturing and wholesale/retail sectors, with

health/education/welfare noticeably some way behind.

Importance of Considerations in ICT Improvements

Enterprise Applications and Content Maturity

CORP DATA GRAPHS

Virtualisation




Cloud Computing









Not On Agenda

Maybe in Future

Some Interest

High Interest

Top Interest













Not Important

Minor Consideration

Major Consideration

Top Consideration











Well underway











None


Some investment

Major investment


Email and messaging








Archiving



No, not considering

No, but considering


Yes, well underway


18.3 25.8 32.8 22.0

23.8 16.8 37.8 16.8

32.3 20.4 28.5 17.7

25.4 17.8 40.0 15.7

25.3 27.4 35.5 9.1

6.5 4.9 20.5 48.6 19.5

3.8 11.8 28.0 42.5 14.0

4.8 15.1 36.0 33.9 10.2

6.5 13.5 44.9 31.4 3.8

15.7 18.9 30.8 27.6 7.0

13.4 20.4 35.5 24.2 6.5

58.2 16.8 23.9

24.0 57.4 13.7

17.5 31.1 40.4 8.2

27.7 47.3 22.3

37.5 47.3 12.0

43.5 44.6 8.7

6.0 47.3 37.5 7.1

9.8 49.2 34.4 6.0

15.8 43.5 31.0 5.4

9.8 57.1 25.0 5.4 4.9 6.2 7.4 6.8

12.3 6.2 7.4 20.4

74.7

53.7

25.8 5.7 8.2 21.4 39.0

28.1 5.6 15.6 21.9 28.8

23.5 13.6 13.6 31.5 17.9

34.2 13.0 11.2 20.5 21.1

48.1 5.6 5.6 13.0 27.8

52.8 7.4 12.3 14.1 13.5

15.5 32.9 27.3 15.5

41.0 15.5 24.8 14.9

30.9 31.5 20.4 14.8

36.5 30.2 25.2 5.0

58.6 11.1 22.2 6.2

75.9 8.0 10.5 3.7

8.7

24.7 21.6 29.6 17.9 6.2

30.2 20.4 29.0 14.2 6.2

52.3 25.2 7.1 9.7

58.4 22.7 7.8 8.4

65.8 16.1 9.7 6.5

76.5 11.1 4.6 5.2

67.5 19.5 5.2 4.5

74.2 13.5 4.5 5.2

63.2 24.5 4.5 6.5

77.4 11.6 5.2 5.2

5.8

65.2 13.5 9.0 6.5 5.8

77.3 7.1 7.1 5.2 3.2

CORP DATA GRAPHS

Virtualisation




Cloud Computing









Not On Agenda

Maybe in Future

Some Interest

High Interest

Top Interest













Not Important

Minor Consideration

Major Consideration

Top Consideration











Well underway











None


Some investment

Major investment


Email and messaging








Archiving



No, not considering

No, but considering


Yes, well underway


18.3 25.8 32.8 22.0

23.8 16.8 37.8 16.8

32.3 20.4 28.5 17.7

25.4 17.8 40.0 15.7

25.3 27.4 35.5 9.1

6.5 4.9 20.5 48.6 19.5

3.8 11.8 28.0 42.5 14.0

4.8 15.1 36.0 33.9 10.2

6.5 13.5 44.9 31.4 3.8

15.7 18.9 30.8 27.6 7.0

13.4 20.4 35.5 24.2 6.5

58.2 16.8 23.9

24.0 57.4 13.7

17.5 31.1 40.4 8.2

27.7 47.3 22.3

37.5 47.3 12.0

43.5 44.6 8.7

6.0 47.3 37.5 7.1

9.8 49.2 34.4 6.0

15.8 43.5 31.0 5.4

9.8 57.1 25.0 5.4 4.9 6.2 7.4 6.8

12.3 6.2 7.4 20.4

74.7

53.7

25.8 5.7 8.2 21.4 39.0

28.1 5.6 15.6 21.9 28.8

23.5 13.6 13.6 31.5 17.9

34.2 13.0 11.2 20.5 21.1

48.1 5.6 5.6 13.0 27.8

52.8 7.4 12.3 14.1 13.5

15.5 32.9 27.3 15.5

41.0 15.5 24.8 14.9

30.9 31.5 20.4 14.8

36.5 30.2 25.2 5.0

58.6 11.1 22.2 6.2

75.9 8.0 10.5 3.7

8.7

24.7 21.6 29.6 17.9 6.2

30.2 20.4 29.0 14.2 6.2

52.3 25.2 7.1 9.7

58.4 22.7 7.8 8.4

65.8 16.1 9.7 6.5

76.5 11.1 4.6 5.2

67.5 19.5 5.2 4.5

74.2 13.5 4.5 5.2

63.2 24.5 4.5 6.5

77.4 11.6 5.2 5.2

5.8

65.2 13.5 9.0 6.5 5.8

77.3 7.1 7.1 5.2 3.2



IQ Matrix (Implementation vs Investment) for Enterprise Applications/Content

The survey responses show that while BI implementation is not particularly high, many

organisations are trialling BI solutions on a limited scale, and planned investment in

the next year is high compared with other enterprise applications.

BI is prominent In terms of investment in the next 12 months. The level of investment by sector

largely reflects the current level of implementation, i.e. the more mature the implementation is,

the higher the expected level of investment. This suggests that the businesses are seeing the

returns and looking to expand BI use.


Low Investment

High Investment

High Implementation

Low Implementation


CRM and sales force automation

In-house app. dev.

Outsourced app.dev. (Aus)

BI (Business intelligence)

Outsourced app. dev. (offshore)

ERP/ core business systemsOrder processing/

customer service

Higher base, higher spend

Lower base, higher spend

Higher base, lower spend

Lower base, lower spend

CORP DATA GRAPHS

Virtualisation




Cloud Computing









Not On Agenda

Maybe in Future

Some Interest

High Interest

Top Interest













Not Important

Minor Consideration

Major Consideration

Top Consideration











Well underway











None


Some investment

Major investment


Email and messaging








Archiving



No, not considering

No, but considering


Yes, well underway


18.3 25.8 32.8 22.0

23.8 16.8 37.8 16.8

32.3 20.4 28.5 17.7

25.4 17.8 40.0 15.7

25.3 27.4 35.5 9.1

6.5 4.9 20.5 48.6 19.5

3.8 11.8 28.0 42.5 14.0

4.8 15.1 36.0 33.9 10.2

6.5 13.5 44.9 31.4 3.8

15.7 18.9 30.8 27.6 7.0

13.4 20.4 35.5 24.2 6.5

58.2 16.8 23.9

24.0 57.4 13.7

17.5 31.1 40.4 8.2

27.7 47.3 22.3

37.5 47.3 12.0

43.5 44.6 8.7

6.0 47.3 37.5 7.1

9.8 49.2 34.4 6.0

15.8 43.5 31.0 5.4

9.8 57.1 25.0 5.4 4.9 6.2 7.4 6.8

12.3 6.2 7.4 20.4

74.7

53.7

25.8 5.7 8.2 21.4 39.0

28.1 5.6 15.6 21.9 28.8

23.5 13.6 13.6 31.5 17.9

34.2 13.0 11.2 20.5 21.1

48.1 5.6 5.6 13.0 27.8

52.8 7.4 12.3 14.1 13.5

15.5 32.9 27.3 15.5

41.0 15.5 24.8 14.9

30.9 31.5 20.4 14.8

36.5 30.2 25.2 5.0

58.6 11.1 22.2 6.2

75.9 8.0 10.5 3.7

8.7

24.7 21.6 29.6 17.9 6.2

30.2 20.4 29.0 14.2 6.2

52.3 25.2 7.1 9.7

58.4 22.7 7.8 8.4

65.8 16.1 9.7 6.5

76.5 11.1 4.6 5.2

67.5 19.5 5.2 4.5

74.2 13.5 4.5 5.2

63.2 24.5 4.5 6.5

77.4 11.6 5.2 5.2

5.8

65.2 13.5 9.0 6.5 5.8

77.3 7.1 7.1 5.2 3.2



The Business Impact

There has been much rationalisation in the market for BI and other end user access technologies

in the past few years, with most leading tools acquired by the major software vendors. While

BI’s promise has remained largely unfulfilled, it remains an area of significant investment, helped

by the need for greater business efficiency in the current economic slowdown. Implementation

doesn’t seem to be a one-off process. The more that BI is implemented the more organisations

are looking to make further investment, perhaps reflecting the benefits of the latest generation

of more visual, intuitive tools and their continued move out across the organisation and on to

a variety of devices.

Author: Pete FosterResearch conducted by Connection Research, a market analyst group that specialises in

the intersection of ICT and sustainable technologies. www.connectionresearch.com.au

To find out more Visit our website to watch our Podcast discussion on this survey of 200 Australian CIOs.

Or review the findings of our overall research in our report called Insights Quarterly which

can be downloaded from the site. And download all 4 research summary reports which

are the consolidated findings in 4 key areas. Download a PowerPoint presentation of the

report to present these key findings to others, go to www.insightsquarterly.com.au

BI and the Cloud

Despite its growing importance, CIOs and ICT Managers report that BI is the least likely

enterprise application to have been moved to the Cloud, perhaps because of the sensitive

nature of the data. The wholesale/retail sector was ahead of other industries in this respect,

with over 22% reporting that they were either already using the cloud for BI (the only industry

sector to do so) or were well on the way to implementation. It’s understandable, given the

dispersed need for business information across this fast-moving sector.


All rights reserved. The content of this report represents our interpretation and analysis of information gathered from various sources, but is not guaranteed as to accuracy or completeness. Reproduction or disclosure in whole or in part to other parties, by any means whatsoever, shall be made only upon the written and express consent of Connection Research Services Pty Ltd.

CORP DATA GRAPHS

Virtualisation




Cloud Computing









Not On Agenda

Maybe in Future

Some Interest

High Interest

Top Interest













Not Important

Minor Consideration

Major Consideration

Top Consideration











Well underway











None


Some investment

Major investment


Email and messaging








Archiving



No, not considering

No, but considering


Yes, well underway


18.3 25.8 32.8 22.0

23.8 16.8 37.8 16.8

32.3 20.4 28.5 17.7

25.4 17.8 40.0 15.7

25.3 27.4 35.5 9.1

6.5 4.9 20.5 48.6 19.5

3.8 11.8 28.0 42.5 14.0

4.8 15.1 36.0 33.9 10.2

6.5 13.5 44.9 31.4 3.8

15.7 18.9 30.8 27.6 7.0

13.4 20.4 35.5 24.2 6.5

58.2 16.8 23.9

24.0 57.4 13.7

17.5 31.1 40.4 8.2

27.7 47.3 22.3

37.5 47.3 12.0

43.5 44.6 8.7

6.0 47.3 37.5 7.1

9.8 49.2 34.4 6.0

15.8 43.5 31.0 5.4

9.8 57.1 25.0 5.4 4.9 6.2 7.4 6.8

12.3 6.2 7.4 20.4

74.7

53.7

25.8 5.7 8.2 21.4 39.0

28.1 5.6 15.6 21.9 28.8

23.5 13.6 13.6 31.5 17.9

34.2 13.0 11.2 20.5 21.1

48.1 5.6 5.6 13.0 27.8

52.8 7.4 12.3 14.1 13.5

15.5 32.9 27.3 15.5

41.0 15.5 24.8 14.9

30.9 31.5 20.4 14.8

36.5 30.2 25.2 5.0

58.6 11.1 22.2 6.2

75.9 8.0 10.5 3.7

8.7

24.7 21.6 29.6 17.9 6.2

30.2 20.4 29.0 14.2 6.2

52.3 25.2 7.1 9.7

58.4 22.7 7.8 8.4

65.8 16.1 9.7 6.5

76.5 11.1 4.6 5.2

67.5 19.5 5.2 4.5

74.2 13.5 4.5 5.2

63.2 24.5 4.5 6.5

77.4 11.6 5.2 5.2

5.8

65.2 13.5 9.0 6.5 5.8

77.3 7.1 7.1 5.2 3.2

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