Bryc Barrand - The art of project management in large-scale Flex projects
Getting the message out there Melanie Barrand & Adam Tuncay VLE Service.
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Transcript of Getting the message out there Melanie Barrand & Adam Tuncay VLE Service.
![Page 1: Getting the message out there Melanie Barrand & Adam Tuncay VLE Service.](https://reader030.fdocuments.in/reader030/viewer/2022033022/56649d385503460f94a112b7/html5/thumbnails/1.jpg)
Getting the message out there
Melanie Barrand & Adam TuncayVLE Service
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31,000+ unique logins/month
40,000 staff and students
20,000,000 sessions/year
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VLE Service
• Communication
• Online support materials
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First comms strategy
@
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low traffic low impact
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less time
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no money
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@
New comms strategy
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Wide publicity • Staff email; website• L&T publications• Display Screens• Campus login alerts • Student Portal• VLE
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What people wanted• More demos with audio/captions• Shorter guides• Links to examples in teaching
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Quick guides
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Upgrade specific
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Impact• 50 support calls during upgrade• High traffic to self-service
materials• Using multiple methods
widened the reading audience.• Positioning of promotion
important
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“Well done to you and your colleagues for this innovative idea. I am confident that academic colleagues will find this extremely useful when developing or even reviewing their modules”
Academic, Medicine and Healthcare
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“From our point of view comms were great and it was a successful project”
Helpdesk Service Leader
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Blog readership2010 2011
October 319 9445
November
277 377
December
219 249
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Website stats
2010 2011
October 5,197 10,610
November 4,407 8,615
December 3,954 7,439
Unique visitors
2010 2011
October 15,266 38,043
November 12,663 25,485
December 9,352 19,320
Unique page views
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Not many people complained