Getting Started with Firefly Parent Portal · PDF file Getting Started with Firefly Parent...
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Getting Started with Firefly Parent Portal
What is Firefly? Firefly is used by students, teachers and parents. Teachers use it to set homework tasks for students and to share learning resources with them. Students use it to check their timetables and to collect and return homework from their teachers. Parents can use it to view a range of information about their child’s learning and progress, including timetables, their homework, their feedback from teachers, attendance and reports. You can use Firefly on any device - a desktop computer or laptop, or on a tablet such as an iPad or even on a smart phone.
How to get started
Start by selecting Firefly from the Links menu on the school website
Click the Firefly link
If you are using a mobile device such as a smartphone or a small tablet, you will find the Links menu here
When the Firefly login page has loaded, Click Login with Parent
The first time you use Firefly, you will need to activate your account
Check your email! Within a few moments, you will receive an email from Hinckley Academy containing a password.
Enter your email address. This must match the email address that
the school has got on record for you.
Log in again using your email address and the password from
When you have received the email with your password, go back to
the Firefly site. Make sure it says Parent Portal here. If not then click
Login with Parent Portal
Choose a new password and click to activate your account. This is
the password you will use in future to access Firefly. Please
ensure that this password is kept secure and never disclose it to
The Dashboard When you log into Firefly, this is the first screen you will see. The layout might be slightly different on a small-screen device such as a smart phone, but the same content will be available.
Any important notices or announcements are
You can view the school calendar here
You can access information about your child by clicking here. If
you have more than one child at the school, they will all be shown
Your contact details that we have on record
are shown here and you can request them
to be changed by clicking change contact
Viewing your child’s information
This section shows basic details about
your child, what class they are in now and next (if
viewed during the school day)
Reports that have been published for
your child are available to view
Homework that has been set but not yet completed is shown
in this section
Your child’s school timetable is shown
Feedback and marks that your
child has received for their work are
Your child’s attendance for this
week is shown here.
How do I sign out? When you have finished using Firefly, it is important to sign out of the site.
HELP! I can’t log in!
What if I forget my password?
Make sure it says Parent Portal here….
….If not, click Parent Portal here and try again
If you forget your password, then click the Forgotten
Password link on the logon page. Firefly will send you a new password to your email
Click your name at the top of the screen and
choose Log out
What if I change my email address? You will need to let the school know so that we can set up your new email address. See “How do I get help” below for contact details. You will then need to follow the instructions in this document again to activate a new account, using your new address.
Top security tips
Never give your Firefly password to anyone else
Please ensure that the email address you use for Firefly is your own personal email address and that nobody else has access to it
Always log out of the site when you have finished using it. To log out, click on your name in the top right-hand corner and choose Log Out
When you view a report in Firefly, it is possible to download and save it, if you wish to. Please remember that if you do so, anybody else who uses your computer or device may be able to view it, depending on where you save it
How to get help If Firefly will not recognise your email address, please ensure that you are using the email address that the school has on record for you. If you need to change this, please contact Julie Clark on 01455 632 183 ext. 128 or email [email protected] If you can’t log into Firefly, please check the instructions above in the section “What if I can’t log in?”. If you are still unable to, please follow the process above for resetting your password. If you are unable to access the Firefly site, or have any other technical problem with the system, please contact the IT Services helpdesk on 01455 632 183 ext. 233. Please note that the helpdesk will not be able to tell you your password or reset it for you. You must use the Forgotten Password link on the login screen to do this.