Getting Started - fujitsu.com · Introduction Thank you for purchasing FUJITSU Image Scanner N7100E...

N7100E

P3PC-6692-01EN

Getting Started

Contents

Introduction ...........................................................................................................4

■ Manuals .......................................................................................................................... 4

■ About This Manual .......................................................................................................... 4

■ Warning Indications Used in This Document .................................................................. 5

■ For Safe Use ................................................................................................................... 5

■ Precautions ..................................................................................................................... 7

■ Disclaimer of Liability ...................................................................................................... 7

■ Regulatory Information .................................................................................................... 7

■ Failure and Repair .......................................................................................................... 8

Chapter 1 Before Using the Scanner ................................................................9

1.1 From Arrival through Operation .................................................................................. 9

1.2 Checking the Components ......................................................................................... 9

1.3 Part Names ............................................................................................................... 10

■ Front view ............................................................................................................. 10

■ Rear view .............................................................................................................. 10

1.4 Signs on the Scanner ............................................................................................... 10

■ Front ..................................................................................................................... 10

■ Rear ...................................................................................................................... 10

Chapter 2 Setting up the Scanner ...................................................................11

2.1 Removing the Protective Packaging ......................................................................... 11

2.2 Connecting the Scanner ........................................................................................... 11

Chapter 3 Configuring Scanner Basic Settings .............................................12

Chapter 4 Checking the Network Connection ...............................................16

Chapter 5 Downloading the Manual ................................................................17

Appendix A Troubleshooting ...........................................................................18

A.1 Network Connection Troubleshooting ....................................................................... 18

■ Checking Basic Network Operation with a Ping Test ........................................... 18

■ Failure to Connect to a Server Using Its IP Address ............................................ 19

■ Failure to Connect to a Server Using Its Host Name or FQDN ............................ 20

■ Failure to Access the Scanner Using Internet Explorer, the Admin Tool,the Central Admin Server, or User Editor ............................................................. 20

A.2 Power Troubleshooting ............................................................................................. 22

A.3 Login Troubleshooting .............................................................................................. 22

A.4 Contact for Inquiries .................................................................................................. 22

■ Contact for Purchasing the Consumable, Cleaning Materials .............................. 22

2

Copyright ............................................................................................................ 23

3

IntroductionThank you for purchasing FUJITSU Image Scanner N7100E (hereinafter referred to as "the scanner").This scanner is a network image scanner. This easy-to-operate scanner facilitates the optimal flow of office work for the workgroup communicating via the network.

November 2019

TrademarksAdobe, Acrobat, and Reader are either registered trademarks or trade names of Adobe Systems Incorporated in the United States and/or other countries.Other company names and product names are the registered trademarks or trademarks of the respective companies.

ManufacturerPFU LimitedYOKOHAMA i-MARK PLACE, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa, 220-8567, Japan

© PFU Limited 2019

■ Manuals

Types of ManualsThe following manuals are prepared for the scanner. Read them as needed.

Accessing the ManualsThe manuals can be accessed by downloading them

from the scanner.For more details on how to download the Operator'sGuide, refer to "Chapter 5 Downloading the Manual"(page 17).When the [Help] button is available on the window or

dialog box that is displayed during the operation, youcan open Help by clicking it.

On the touch panel, is displayed as a Help button.

■ About This Manual

Arrow Symbols in This ManualRight-arrow symbols () are used to connect icons or menu options you should select in succession.

Example: Select the [Start] menu [Computer].

Screen Examples in This ManualMicrosoft product screenshots are reprinted with permission from Microsoft Corporation.The actual windows and operations may differ depending on the operating system. If the actual screen differs from the screen examples in this manual, operate by following the actual displayed screen.

Abbreviations Used in This ManualThe following abbreviations are used in this manual:

Manual Description

N7100EGetting Started(this manual) (paper)

Contains important information regarding safety.Also describes the procedure from installing the scanner to starting the scanner operation.Read this manual first.Referred to as "Getting Started" in this manual.

N7100EOperator's Guide (PDF)

Contains information about the scanner overview, basic operations, daily cleaning, replacement of consumables, and troubleshooting.Read it along with this manual.Referred to as "Operator's Guide" in this manual.

N7100EHelp (HTML)

Provides information about items on the windows, and descriptions and actions to take for the messages. Read it as needed.

Scanner Central Admin User's Guide (PDF)

Provides information about overview, introduction procedure, operation procedure, and maintenance procedure for Scanner Central Admin. Read it as needed.

Abbreviation Used

Name

Internet Explorer Microsoft® Internet Explorer®

Windows® Internet Explorer®

Adobe Reader Adobe® Reader®

Adobe® Acrobat® Reader® DC

Scanner FUJITSU Image Scanner N7100E

Admin Tool Network Scanner Admin Tool

Central Admin Console

Scanner Central Admin Console

Central Admin Server

Scanner Central Admin Server

User Editor Network Scanner User Editor

4

■ Warning Indications Used inThis Document

The following indications are used in this document to obviate any chance of accident or damage to you and/or this product.

■ For Safe UseThis manual contains general information regarding safety that must be read before using this product (which includes the scanner and all associated software and manuals). For the safe use of this product, make sure to read the following descriptions.Keep this manual in a safe place so that it can be easily referred to when using the scanner.In the following warnings, "power cable" may refer to the AC cable connected to the AC adapter collectively.

WARNING

WARNINGThis indication alerts operators to an operation that, if not strictly observed, may result in severe injury or death.

CAUTIONThis indication alerts operators to an operation that, if not strictly observed, may result in safety hazards to personnel or damage to the product.

A TRIANGLE symbol indicates that special care and attention is required. The drawing inside the triangle shows the specific caution.

A CIRCLE with a diagonal line inside shows actions which users should not perform. It may also have a drawing inside which shows the specific action that is not allowed.

A white symbol on black background shows instructions which users should follow. It may also include the drawing that shows the specific instruction.

Insert the power cable into the AC outlet within reach. In any one of the following situations, immediately disconnect the power cable from the AC outlet. Not doing so may cause a fire, burns, or an electric shock.

The scanner is damaged for any reason. Smoke or heat coming from the scanner is

detected. Strange noise or smell is detected. Foreign objects such as water, liquids, and

small metal objects get inside the scanner. Damages such as cracks occur on the AC

adapter. Other problems which indicate a scanner

failure are detected.

For your safety, do not take apart or modify the scanner.

Firmly insert the power cable into the AC outlet. Not doing so may cause a fire or the scanner to malfunction.

Use the scanner only at the indicated power voltage and current. Do not connect to multiple power strips.

Improper power voltage or current might cause a fire or electric shock.

Use only the power cable (including the AC cable and the AC adapter) provided with the scanner. Do not use any extension cords. Doing so may cause abnormal heat or a fire. Do not use the power cable provided with the scanner for other devices, since this may cause problems such as an equipment failure, or an electric shock.

Do not place things such as chemicals, air fresheners, deodorizers, cosmetics, and detergents around the scanner and the AC adapter. If they get on the plastic part of the scanner or the AC adapter, the part may be deteriorated or cracked, which may cause an electric shock. If this does happen, wipe them off immediately.

5

CAUTIONDo not place or use the scanner in locations which are subject to high temperature, humidity, poor ventilation, or dust. If placed in an area subject to high temperature, the cover may become overheated and deformed, resulting in an electric leakage or fire.

Use the scanner in a well-ventilated environment.

A place near heat-radiating devices such asstoves or electric heaters, or flammable itemssuch as volatile inflammable materials orcurtain.

A place such as kitchen where oil smoke maybe formed.

A place such as a bathroom, shower room, orswimming pool where it may easily get wet.

A place under direct sunlight, in a car underthe scorching sun, or near heating apparatuswhere it may get hot.

A place where heat can not get out, such aswhen you cover the scanner with clothes or ablanket.

Before moving the scanner, be sure to disconnect all the interface cables. Make sure that the floor is free of any obstructions.

Do not move the scanner with the power and interface cables connected as this can damage the cables, which can later cause a fire or electric shock. The cables can also hinder work, causing injuries.

Do not touch the power cable with wet hands. Doing so may cause an electric shock.

When disconnecting the power cable from the AC outlet, make sure that you hold the power plug and not the cable. Pulling the cable may damage it, which may cause a fire or electric shock.

Do not use the power cable if it is damaged. Also, do not insert any cables or power plugs into loose sockets. Doing so may cause a fire or electric shock.

Be careful of the following when handling the power cable:

Do not moisten, modify, tie, bundle, or windthe cable.

Do not place heavy objects on the cable, trapthe cable in a doorway, drop or damage thecable in any other way.

Do not pull or forcibly bend or twist the cable. Do not place any metal near to the plug of the

power cable.

To avoid injuries, be careful not to get your accessories (such as ties, necklaces) or hair caught inside the scanner.

Do not touch the heated section such as the bottom of the scanner or AC adapter for a long time. Doing so may cause a low-temperature burn on your skin.

When the scanner is not going to be used for a long period of time, be sure to disconnect the power cable from the AC outlet. Not doing so may cause a fire or electric shock.

When installing the scanner on a table, make sure that none of the scanner's parts extend over the table edge.

Also make sure that the work surface is flat and stable. Otherwise the scanner may fall over or be pulled off the table and cause injuries.

To avoid injuries, do not place the scanner in an area where small children may be able to reach.

If there is an electrical storm, turn off the scanner, and disconnect the power cable from the AC outlet. Then, disconnect any interface cables from the scanner. Not doing so may destroy the scanner, which may damage your property.

Do not block the ventilation ports. Blocking the ventilation ports generates heat inside of the scanner, which may result in a fire or scanner failure.

Do not place heavy objects on the scanner or perform other work on top of the scanner. Doing so might cause injuries or an equipment failure.

When handling documents or the Carrier Sheet, be careful not to cut your fingers with them.

Do not use any aerosol sprays or alcohol based sprays to clean the scanner. Dust blown up by strong air from the spray may enter the inside of the scanner. This may cause the scanner to fail or malfunction. Sparks, caused by static electricity, generated when blowing off dust and dirt from the outside of the scanner may cause a fire.

Check the following items once a month:

The power cable is firmly inserted into the ACoutlet.

The power cable is not emitting abnormalheat, or the cable is not rusty or bent.

Dust is not accumulated on the power cable(especially the plug). If so, wipe off any dustwith a soft, dry cloth.

The power cable does not have any cracks orscratches.

6

■ PrecautionsREAD ALL OF THIS DOCUMENT AND THE OPERATOR'S GUIDE CAREFULLY BEFORE USING THIS SCANNER. IF THIS SCANNER IS NOT USED CORRECTLY, UNEXPECTED INJURY MAY BE CAUSED TO USERS OR BYSTANDERS. Also, keep this document in a safe place so that it can be easily referred to during use of this scanner.While all efforts have been made to ensure the accuracy of all information in this document, PFU assumes no liability to any party for any damage caused by errors or omissions or by statements of any kind in this document, its updates or supplements, whether such errors are omissions or statements resulting from negligence, accidents, or any other cause.PFU further assumes no liability arising from the application or use of any scanner or system described herein; nor any liability for incidental or consequential damages arising from the use of this document. PFU disclaims all warranties regarding the information contained herein, whether expressed, implied, or statutory.

Use of This Product Install the scanner away from strong magnetic fields

and other sources of electronic noise. Protect thescanner against any static electricity and choose astatic-free place to install the scanner. Static electricitycan cause the scanner to malfunction.Do not supply the power from the AC outlet where the

devices requiring much power such as copyingmachines or paper shredders are connected. Power-supply noise can cause the scanner to malfunction.Do not use the scanner immediately after moving it

from a cold place into a warm room. Condensationmay occur, which might lead to scanning errors. Letthe scanner dry for one or two hours before you use it.When carrying the scanner outside while it is raining

or snowing, pay special attention so the scanner doesnot get wet. Not doing so may lead to scanning errors.If the scanner gets wet, wipe it or wait until it dries.Do not use a damaged Carrier Sheet because it may

damage or cause the scanner to malfunction.The ADF paper chute needs to be put all the way back

to be used. Documents cannot be fed if it is folded.

LCD PeculiaritiesBe aware that neither of the following is considered a fault.Despite the advanced technologies used to produce

the devices TFT color LCD's, the large number ofpixels involved means that an occasional (always-on)bright dot or (always-off) dark dot may be visible.The characteristics of the LCD mean that there may

be some variation in hue and intensity of colors across the screen.

Replacing BatteriesIn order to retain data such as BIOS information, this product has a battery (CMOS RAM battery) on board.

■ Disclaimer of Liability

Reproducibility of the Scanned Image DataConfirm that the image data scanned with this product meets your requirements (for example, image reproducibility in size accuracy, fidelity, content, colors). Make sure that there are no missing parts in the scanned image data before disposing of the original document used for scanning.Note that when there are sections marked with a

highlight pen, the color of the marked section may notbe accurately reproduced depending on the color anddensity, or may result in a different color tone from theoriginal.

■ Regulatory Information

FCC DeclarationThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction document, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:Reorient or relocate the receiving antenna. Increase the separation between the equipment and

receiver.Connect the equipment into an outlet on a circuit

different from that to which the receiver is located.Consult your dealer or an experienced radio/TV

technician

WARNING Do not replace the battery yourself,

as there is a risk of explosion if thewrong type is used. Please contactyour maintenance engineer incharge when the battery runs low.

Do not touch the battery. Neverinstall or remove the battery byyourself. Doing so may causeelectric shock or static electricitywhich can damage the device.

7

FCC warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Canadian DOC RegulationsThis digital apparatus does not exceed the Class B limit for radio noise emissions from digital apparatus set out in the Radio interference Regulations of the Canadian Department of Communications.This Class B digital apparatus complies with Canadian ICES-003.Le présent appareil numérique n'émet pas de parasites radioélectriques dépassant les limites applicables aux appareils numériques de la classe B et prescrites dans le Règlement sur le brouillage radioélectrique dictées par le Ministère des Communications du Canada.Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Bescheinigung des Herstellers/ImporteursFür den Scanner wird folgendes bescheinigt: In Übereinsstimmung mit den Bestimmungen der

EN45014(CE) funkentstörtMaschinenlärminformationsverordnung 3. GPSGV:

Der höchste Schalldruckpegel beträgt 70 dB (A) oderweniger, gemäß EN ISO 7779.

Dieses Gerät wurde nicht für die Benutzung in unmittelbarer Umgebung starker Lichtquellen (z. B. Projektoren) konzipiert.

ENERGY STAR®

PFU Limited, a Fujitsu company, has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. ENERGY STAR® is a registered trademark of the United States.

Use in High-safety ApplicationsThis product has been designed and manufactured on the assumption that it will be used in office, personal, domestic, regular industrial, and general-purpose applications. It has not been designed and manufactured for use in applications (simply called "high-safety applications" from here on) that directly involve danger to life and health when a high degree of safety is required, for example, in the control of nuclear reactions at nuclear power facilities, automatic flight control of aircraft, air traffic control, operation control in mass-transport systems, medical equipment for sustaining life, and missile firing control in weapons systems, and when provisionally the safety in question is not ensured. The user should use this product with adopting measures for ensuring safety in such high-safety applications. PFU Limited assumes no liability whatsoever for damages arising from use of this product by the user in high-safety applications, and for any claims or compensation for damages by the user or a third party.

■ Failure and RepairIf repairing the scanner or replacing parts is required, an abnormal change is detected, or other problems which indicate a scanner failure are detected, first, refer to "Appendix A Troubleshooting" (page 18) in this manual or "Troubleshooting" of the Operator's Guide to check that the scanner is correctly connected or configured. If the problem still persists, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.The user must not perform repairs on the scanner.PFU assumes no liability for any damage caused by taking apart the scanner, as doing so is not covered under the warranty.

NOTICE The use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. The length of the power cable must be 3 meters (10 feet) or less.

8

Chapter 1 Before Using the Scanner

1.1 From Arrival through Operation

The following shows the flow from scanner arrival through operation.This manual provides information about Steps 1 to 5 shown below.For information about Steps 6 to 9, refer to the manual downloaded in Step 5.

1.2 Checking the ComponentsMake sure that all items shown below are included in the package. If any other packaging is provided, make sure to store it as well. Make sure to handle the components with care.If anything is missing or damaged, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

1 Check package

"1.2 Checking the Components" (page 9)

2 Setup scanner

"Chapter 2 Setting up the Scanner" (page 11)

3 Configure scanner basic settings

"Chapter 3 Configuring Scanner Basic Settings"(page 12)

4 Check network connection

"Chapter 4 Checking the Network Connection"(page 16)

5 Download manual

"Chapter 5 Downloading the Manual" (page 17)

6 Install Admin Tool

Refer to the Operator's Guide.

7 Perform scan test


8 Configure required settings for scanner use


9 Operate scanner


Scanner

AC cable

AC adapter

LAN cable (straight-through)

Getting Started (this manual)

Instruction

EULA Terms for Microsoft® Windows® 10 IoT Enterprise 2019 LTSC

End-User License Agreement for FUJITSU Image Scanner N7100E/N7100EA Embedded Software

9

1.3 Part NamesThis section explains names of the scanner parts.

■ Front view

■ Rear view

1.4 Signs on the ScannerThis section describes the signs on the scanner.

■ Front

■ Rear

Side guides

ADF paper chute

Stacker

Touch panel

Scan button

Power button

Cover releasecatch

LCD cover

Extension

Stacker extension 1

Stacker extension 2

Security cable slot

Power connector

LAN connector

USB connector

Turns the power of the scanner on/off.Note that this button is used to power off the scanner only in an emergency.For the usual way of powering off, refer to the Operator's Guide.

Starts scanning.

Used to connect a USB device.

Used to connect a LAN connector.

Used to connect a DC power supply.

Used to connect an anti-theft security cable.

10

Chapter 2 Setting up the Scanner

2.1 Removing the Protective Packaging

The scanner comes with a protective foam sheet and protective card attached. Follow the procedure described below to remove the protective packaging before using the scanner.

1. Remove the tape and protective foam sheet thatcovers the touch panel.

2. Remove the tape and protective foam sheet onthe back of the ADF paper chute and put thepaper chute all the way back.

3. Pull the cover release catch to open the LCDcover, and remove the tape and protective cardbetween the side guides.

4. Pull the stacker forward, and then remove thetape and protective card.

2.2 Connecting the Scanner1. Place the scanner at its installation site.

2. Connect the AC cable to the AC adapter(collectively called "power cable").

3. Connect the cables to the scanner.

Connect the power cable to the scanner's power

connector.Connect the LAN cable to the LAN connector.

4. Connect the other end of the LAN cable to thenetwork hub.

5. Insert the power cable into an AC outlet.The power is connected but the scanner is not yet

ready for operation.

CAUTIONBe careful not to get your hands

or fingers caught when you putthe paper chute all the wayback.Do not forcefully fold the ADF

paper chute beyond the limit.The scanner and the ADF paperchute may come apart, whichmay cause an injury or ascanner malfunction.

Cover release catch

Protective card

Protective card

Stacker

CAUTIONDo not hold the ADF paper chute to lift up the scanner.The scanner and the ADF paper chute may come apart, which may cause an injury or a scanner mal-function.

ATTENTIONThe following space is required to set up the scanner: Depth: 700 mm (28 in.) Width: 400 mm (16 in.) Height: 500 mm (20 in.)

ATTENTIONUse only the AC adapter and AC cable provided with the scanner.

AC cable

AC adapter

1

2

1

2

11

Chapter 3 Configuring Scanner Basic Settings

When the power button is pressed for the first time after purchase, the window for scanner basic settings appears automatically. The basic settings for using the scanner can be configured with this process.

1. Press the power button on the scanner.

The [Installation Wizard] window appears.

2. Select a language, and press the [OK] button.The default language is "English (US Keyboard)".

The confirmation window appears for a scannerrestart.

3. Select the items to be specified in the scannerbasic settings.

Select the target items to be configured on the[Installation Wizard] window, and press the [Start]button.Lightly touch the button for the target item.This section shows an example with all itemsselected.

CAUTIONDo not move or shake the scanner when it is turned on.This may damage components in the scanner and cause data to be lost.

Powerbutton

ATTENTIONDo not use a pen or other hard object on the touch panel. The touch panel may be damaged.

HINT

For details about setting items, press to refer to Help.

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4. Set the scanner name.

On the [Scanner Name] window, specify the scannername and workgroup or domain for joining thenetwork, and press the [Next] button.

5. Set the region/timezone.On the [Region / Timezone] window, select theregion/timezone and whether to apply daylightsaving time, and press the [Next] button.

6. Set the date and time.

On the [Date / Time] window, specify the date formatand the current date and time, and press the [Next]button.

7. Specify the login settings.

On the [Login Settings] window, specify the settingsfor login, and press the [Next] button.

8. Change the admin password.On the [Admin Password] window, specify theadministrator password, and press the [Next] button.The default value for the [Current Password] is"password".

HINT Simply touch an input field to show the on-screen

keyboard. After entering characters, press to hide the on-screen keyboard.

For the on-screen keyboard layout, refer to theOperator's Guide.

13

9. Set the scanner's IP address.

On the [IP Address] window, set the scanner's IPaddress, and press the [Next] button.

10.Set the DNS server.On the [DNS Server] window, set the IP address forthe DNS server, and press the [Next] button.

11.Set the Central Admin Server.

On the [Scanner Central Admin Server] window, setwhether to enable the Central Admin Server and theCentral Admin Server settings, and press the [Finish]button.

12.Confirm the configured settings.On the settings confirmation window of theinstallation wizard, confirm the configured basicsettings, and press the [OK] button.

The installation wizard finishes and the loginwindow appears.

ATTENTIONWhen DHCP is not used, do not use an IP address that already exists in the network.If you try to set an IP address that already exists, an error occurs.

HINTIf the scanner is not connected to the network, the FQDN may not be displayed correctly.

14

This concludes the scanner basic settings procedure.

HINT When the scanner name or domain name has been

changed, the scanner is restarted. If you select [No] for [Show the Installation Wizard at

next startup?], the [Installation Wizard] window does notappear immediately after the next scanner startup.

HINTThe scanner basic settings can be changed by the following methods: Changing the settings on the [Installation Wizard]

windowTo display the [Installation Wizard] window, press the[Installation Wizard] button in the [Admin Menu] windowon the administrator window.

Changing the settings from the menu on theadministrator window

For details about how to show the administrator window, refer to "Chapter 4 Checking the Network Connection" (page 16).

15

Chapter 4 Checking the Network ConnectionThis section describes how to check the status of the network connection.The network connection can be checked by using [Ping] on the administrator window.

1. Log in to the scanner with the user name andpassword of the administrator.Enter "admin" for [User Name] and the passwordspecified in the basic settings for [Password]. Thedefault password is "password".

The administrator window appears.

2. Select [Ping] under [Check Network Status] inthe menu, and check the status of the networkconnection on the [Ping] window.

For [Address], enter the IP address, host name, orFQDN of the computer to be checked.

3. Press the [Ping] button.

A ping test is performed and the results aredisplayed.For details about the results, refer to "CheckingBasic Network Operation with a Ping Test" (page18).

4. Press the [Logout] button to log out of thescanner.

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Chapter 5 Downloading the ManualFor this scanner, the Operator's Guide (PDF), which contains information about scanner settings, administration, and operations, is provided in addition with this manual. Read it when using the scanner.Use Adobe Reader to view the Operator's Guide. Adobe Reader can be downloaded from the following site.

https://www.adobe.com/

This section describes how to download the manual.

1. Specify the scanner name or IP address as theURL using Internet Explorer 10 or later(*) of thecomputer to which the manual is to bedownloaded.

http://scanner_name or IP_address/The Login window appears.

*: Apply the latest security updates. If they are not applied, you may not be able to download certain manuals. If download operations are not possible, clear the [Do not save encrypted pages to disk] check box on [Advanced] of [Internet Options] in Internet Explorer, and then try downloading again.Configure [Compatibility View settings] so that the specified URL is displayed in compatibility view.

2. Click the [Operator's Guide] button.

From here, follow the instructions on the window todownload the manual.

ATTENTIONIf Adobe Reader is not installed, and the [Open] button is pressed, a connection error may occur. In this case, install Adobe Reader, and then try again.

17

Appendix A Troubleshooting

A.1 Network ConnectionTroubleshooting

■ Checking Basic Network Operationwith a Ping Test

The network connection may be checked by performing a ping test. For more details on how to perform a ping test, refer to "Chapter 4 Checking the Network Connection" (page 16).Take actions according to the ping results as described below.

■ Display exampleReply from XXX.XXX.XXX.XXX: bytes=32 time<1msTTL=128Reply from XXX.XXX.XXX.XXX: bytes=32 time<1msTTL=128Reply from XXX.XXX.XXX.XXX: bytes=32 time<1msTTL=128Reply from XXX.XXX.XXX.XXX: bytes=32 time<1msTTL=128

■ DetailsThe response from the ping destination address isnormal.

■ Details Communication with the device that is specified as

the ping target is unavailable. There may be problems in the hardware transmission

path. For example, the LAN cable may have becomedisconnected during the ping test.

■ Action The setting of the ping target may be invalid. Check

that the ping target IP address, host name, or FQDNis correct.If an IP address that does not exist in the samesegment is specified, the value is shown as "Lost=0(0% loss)". If an IP address that does not exist in adifferent segment is specified, the value is shown as"Lost=4 (100% loss)".

The network transmission mode may differ from theconnection target. On the [Network AdvancedSettings] window, change [Link Speed/Duplex Mode]from [Auto-Negotiation] to a fixed mode. This can bechanged as follows:1. Select [Network Advanced Settings] under [Network

Settings].The [Network Advanced Settings] window

appears.2. Select a fixed link speed/duplex mode for [Link

Speed/Duplex Mode].3. Press the [OK] button.

If there are no problems with the ping target settingand the network transmission mode, refer to "Failureto Connect to a Server Using Its IP Address" (page19) for further solutions.

Check the connection status of the LAN cable orreplace the LAN cable and try again.

When connected to a HUB, change the port to whichthe LAN cable is connected and try again.

■ Details Communication with the device specified as the ping

target is unstable. There may be problems in the hardware transmission

path. For example, the LAN cable may have becomedisconnected during the ping test.

■ Action Check the connection status of the LAN cable or

replace the LAN cable and try again. When connected to a HUB, change the port to which

the LAN cable is connected and try again. The network transmission mode may differ from the

connection target. On the [Network AdvancedSettings] window, change [Link Speed/Duplex Mode]from [Auto-Negotiation] to a fixed mode. This can bechanged as follows:1. Select [Network Advanced Settings] under [Network

Settings].The [Network Advanced Settings] window

appears.2. Select a fixed link speed/duplex mode for [Link

Speed/Duplex Mode].3. Press the [OK] button.

The four lines below are shown as a response from the ping test.Reply from (destination IP address):bytes=32 time<(time)ms TTL=(TTL value)

[Ping statistics] shows"Lost=4 (100% loss)"

[Ping statistics] shows"Lost=N (1 to 99% loss)"

18

■ DetailsThe name-resolution or address-resolution for thedevice specified as the ping target may have failed.

■ Action Check that the ping target host name or FQDN is

correct. Check that the DNS server or WINS server settings

are correct. If the ping target host name or FQDN is correct, refer

to "Failure to Connect to a Server Using Its HostName or FQDN" (page 20) for further solutions.

■ Failure to Connect to a ServerUsing Its IP Address

If a server cannot be connected to by using its IP address, or if a scanner does not respond to a ping test by specifying its IP address, try the following:

■ ActionCheck that the LAN cable is connected to both the scanner and server correctly.If the server is connected using a LAN cable (straight type), in case Auto MDI/MDI-X (automatic selection) is not supported, a LAN cable (crossover type), switch, or router is required between the scanner and server.If this is not the case, the LAN cable may be faulty. Use a LAN cable that functions normally and try again.

■ ActionOn the [IP Address] window, check that the settings thatyou have specified, such as the IP address and thesubnet mask, are correct.The [IP Address] window can be displayed as follows:

1. Select [IP Address] under [Network Settings].

■ ActionIf using DHCP, on the [Network Status] window, checkthat IP address, subnet mask, and default gatewaysettings are all correct.If these settings are not correct, the DHCP server maynot operate normally, or the DHCP server may notassign valid IP addresses because of restricted numberof leases or MAC address validation.

Check the DHCP server connection status and the details of the server settings.The [Network Status] window can be displayed as follows:

1. Select [Network Status] under [Check Network Status].

■ ActionIf the same IP address has already been used byanother host or communication device, then even if theother device has been given a different IP address, theserver may not recognize the scanner's "duplicate" IPaddress until it is rebooted. Restart the server.If a duplicate IP address connection from another host orcommunication device exists on a LAN, communicationis unavailable.If a duplicate IP address connection from another host orcommunication device exists, pull out its LAN cable andrestart the server.

■ ActionIf a firewall is established between the server and the scanner, check that it is not set to deny access to the network.

■ ActionThe network [Link Speed/Duplex Mode] for the scanneris set to the default setting [Auto-Negotiation].If the problem persists with [Auto-Negotiation], set boththe scanner and server's network link speed/duplexmode to a fixed mode and check again.On the [Network Advanced Settings] window, change[Link speed/Duplex Mode] from [Auto-Negotiation] to afixed mode. This can be changed as follows:

1. Select [Network Advanced Settings] under [NetworkSettings].The [Network Advanced Settings] window appears.

2. Select a fixed link speed/duplex mode for [Link Speed/Duplex Mode].

3. Press the [OK] button.

"Ping request could not find host xxxxxxxxx. Please check the name and try again."

Connection error between the server and scanner. Or there is a problem with the LAN cable.

The settings that you have specified on the [IP Address] window are invalid.

When using DHCP, the DHCP server does not operate normally. Or there is a problem with the DHCP server settings.

Another host or communication device is connected using the same IP address as the scanner.

Access is denied due to the establishment of a firewall between the server and the scanner.

The network [Link Speed/Duplex Mode] for the scanner and server are different, or "Auto-Negotiation" is not supported by the server.

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■ Failure to Connect to a ServerUsing Its Host Name or FQDN

If the scanner cannot connect to a server by specifying its host name or FQDN, or if a server does not respond to a ping test by specifying its host name or FQDN, try the following:

■ ActionCheck if a network connection is possible by trying thesame solution for "Failure to Connect to a Server UsingIts IP Address" (page 19).

■ ActionCheck that the DNS and WINS server settings arecorrect.

■ ActionPing the DNS or WINS server to check that they arefunctioning normally.If the DNS or WINS server is not functioning, request thenetwork administrator to check its status.

■ Failure to Access the ScannerUsing Internet Explorer, the AdminTool, the Central Admin Server, orUser Editor

If access is not possible when attempting to connect to the scanner using Internet Explorer, the Admin Tool, the Central Admin Server, or User Editor, try the following:

■ ActionCheck if a network connection is possible by trying thesame solution for "Failure to Connect to a Server UsingIts IP Address" (page 19).

■ ActionSpecify the IP address and check the connection.If it is possible to connect the scanner using the AdminTool with a specified IP address, specify the scanner'sIP address in the DNS or WINS server.In the scanner administrator settings, check whether theDNS or WINS server settings are correct.

■ ActionIf there is a firewall between the scanner and thecomputer installed with Internet Explorer, the AdminTool, or User Editor, check that the firewall is not set todeny access to the network.

Same as in "Failure to Connect to a Server Using Its IP Address" (page 19).

The scanner's DNS server or WINS server settings are invalid.

The DNS or WINS server does not operate normally. Or an error occurred on the network path to the DNS or WINS server.

Same as in "Failure to Connect to a Server Using Its IP Address" (page 19).

The DNS or WINS server does not operate normally. Or the scanner name is not registered in the DNS or WINS server.

A misconfigured firewall between the scanner and the computer with Internet Explorer, the Admin Tool, or User Editor installed is denying the computer access to the scanner via HTTP/HTTPS protocols.

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■ ActionSet the scanner URL as a trusted site for InternetExplorer.

1. In Internet Explorer, select the [Tools] menu [InternetOptions].

2. On the [Security] tab, select [Trusted sites] and click the[Sites] button.

3. Enter the URL of the scanner in the [Add this website tothe zone] field, and click the [Add] button.

■ ActionWhen connecting using the scanner name, theconnection will be an intranet connection. Whenconnecting using an IP address, it will be an internetconnection.Try the following settings for the corresponding zone.


2. Enable [Active scripting] in either of the following ways:

- On the [Security] tab, click the [Default level] buttonto set [Security level for this zone] to [Medium].

- On the [Security] tab, click the [Custom level]button to set to [Enable] for [Active scripting] under[Scripting] in the [Settings] area.

3. If connecting via the Internet zone, on the [Privacy] tab,set the level to [Medium High] or below.

4. Delete all temporary internet files. For details, refer toHelp for Internet Explorer.

■ ActionPress the power button to start the scanner.

■ ActionSet the proxy server not to be used.


2. Press the [LAN settings] button on the [Connections]tab.

3. Clear the [Use a proxy server for your LAN (Thesesettings will not apply to dial-up or VPN connections)]check box.

■ Action (Scanner)Check if SSL is enabled on the [Admin Connection]window.The [Admin Connection] window can be displayed asfollows:

1. Select [Admin Connection] under [Network Admin].

■ Action (Computer with Internet Explorer, theAdmin Tool, or the User Editor installed)1. In Internet Explorer, select the [Tools] menu [Internet

Options].

2. Press the [Advanced] tab.

3. Under [Security] in the [Settings] section, select thecheck boxes for the following items. The check boxes tobe selected should be the same as the check boxes thatare selected in the settings on the scanner (check boxesfor [SSL Encryption] in the [Admin Connection] window).

- Use SSL 3.0

- Use TLS 1.0

- Use TLS 1.1

- Use TLS 1.2

■ ActionCheck the specified port number on the [AdminConnection] window.The [Admin Connection] window can be displayed asfollows:

1. Select [Admin Connection] under [Network Admin].

The URL of the target scanner is not registered as a trusted site.

In Internet Explorer, the security level for the target zone is set to [High] on the [Security] tab in the [Tools] menu - [Internet Options].In [Custom Level], [Prompt] or [Disable] is set for [Active scripting] under [Scripting] in the [Settings] area.

The scanner is in standby mode.

A proxy server is being used.

There is an error with the connection protocol setting.

There is an error with the port number setting.

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A.2 Power Troubleshooting

■ Check itemHas the power button been pressed?

■ ActionPress the power button.

■ Check itemAre the AC cable and AC adapter properly connected to the scanner?

■ Action Connect the AC cable and the AC adapter properly. Disconnect the AC cable from the scanner to turn off

the scanner, and connect the AC cable again. Afterturning the power off, wait for at least 10 secondsbefore turning the power back on again.If the problem persists even after taking the abovementioned actions, contact your FUJITSU scannerdealer or an authorized FUJITSU scanner serviceprovider.

A.3 Login Troubleshooting

■ Check itemWas the Caps Lock on when the passwordwas entered?

■ ActionTurn off the Caps Lock and try logging in again.

■ Check itemHas the password been changed?

■ ActionThe default password is "password".After the password is changed, if the new password islost or forgotten, login is not possible.If this happens, the same action that is taken whenrepairing the scanner is needed.Contact your FUJITSU scanner dealer or an authorizedFUJITSU scanner service provider.

A.4 Contact for InquiriesIf a solution to your problem cannot be found in theabove troubleshooting list, refer to the following webpage:http://imagescanner.fujitsu.com/g-support.htmlIf the solution to your problem cannot be found on theabove web page, refer to the contact information for yourFujitsu office on the following web page:http://imagescanner.fujitsu.com/warranty.html

■ Contact for Purchasing theConsumable, Cleaning Materialshttps://www.fujitsu.com/global/about/resources/shop/computing/peripheral/scanners/

Scanner cannot be turned on.

Cannot login with administrator password.

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http://imagescanner.fujitsu.com/g-support.html

http://www.fujitsu.com/global/about/resources/shop/computing/peripheral/scanners/

http://www.fujitsu.com/global/about/resources/shop/computing/peripheral/scanners/

http://imagescanner.fujitsu.com/warranty.html

CopyrightWinPcapCopyright © 1999 - 2005 NetGroup, Politecnico di Torino (Italy).Copyright © 2005 - 2010 CACE Technologies, Davis (California).Copyright © 2010 - 2013 Riverbed Technology, San Francisco (California).All rights reserved.

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This product includes software developed by the University of California, Lawrence Berkeley Laboratory and its contributors.This product includes software developed by the Kungliga Tekniska Högskolan and its contributors.This product includes software developed by Yen Yen Lim and North Dakota State University.

Portions Copyright © 1990, 1991, 1992, 1993, 1994, 1995, 1996, 1997 The Regents of the University of California. All rights reserved.


THIS SOFTWARE IS PROVIDED BY THE INSTITUTE AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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Portions Copyright © 1997 Yen Yen Lim and North Dakota State University. All rights reserved.


THIS SOFTWARE IS PROVIDED BY THE AUTHOR "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies, and that the name of Digital Equipment Corporation not be used in advertising or publicity pertaining to distribution of the document or software without specific, written prior permission.

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Getting Started - fujitsu.com · Introduction Thank you for purchasing FUJITSU Image Scanner N7100E...

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Transcript of Getting Started - fujitsu.com · Introduction Thank you for purchasing FUJITSU Image Scanner N7100E...