Getting a “bigger bang for buck” from your change programmes
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Transcript of Getting a “bigger bang for buck” from your change programmes
© Changefirst Limited, all rights reserved
David Miller
Getting a “bigger bang for buck” from your change programmes
Chairman and Founder
© Changefirst Limited, all rights reserved 2012 changefirst.com 2
We help with project and programme teams
Enable organisations to implement
projects effectively
OCM methodology called People
Centred Implementation (PCI®)
Trained over 12,000 people in over 35
countries around the world
Dedicated training delivery partners in
Melbourne and Sao Paulo
Over 5,000 change leaders receive our
newsletter and our LinkedIn group has
over 1800 members
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Change is what happens when there is a mismatch between expectations and reality
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This can make change difficult for people
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Usually leads to a significant loss of value from change projects
Value Gap
Installation
Time
Bu
sin
ess
Cas
e
Implementation
How the value gap isclosed
engaging people
building skills
shifting behaviour
Helping people to
adapt
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OCM is….
Structured approach to
transitioning individuals, teams,
and organisations from a current
state to a desired future state.
Organisational processes aimed
at helping employees to accept
and embrace changes in their
current business environment.
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The challenge is to sustain commitmentOur data tells us this is not always easy…
0
10
20
30
40
50
60
70
% R
esp
on
den
ts
Accepting the changebut not engaged
Still resistingthe change
Committed to the new way of working
How people behaved after implementation
This data is taken from Initiative Legacy Assessment database. It is cumulative data collected since 2005 from change managers who attended accreditation workshops. It is a composite of nearly 2,500 participants from over 50 companies. They come from over 30 countries.
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You need a pragmatic process to close the value gapPCI® (People-Centred Implementation)
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Six Critical Success Factors Re-cap
CSF End-Goal
Shared Change PurposePeople are dissatisfied with the current state and buy-in to the vision
Effective Change Leadership
Executive sponsors are ensuring the change is implemented
Powerful Engagement Processes
Processes are being used to ensure people are engaged
Committed Local Sponsors
Managers are willing and able to help users to adapt
Strong Personal Connection
Users are committed and new behaviours are being used
Sustained Personal Performance
User resistance to change is being managed
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PCI can be integrated into project planning
Main PCI
CSF
Shared Change
Purpose
Effective Change
Leadership
Powerful Engagement
Processes
Local Success Factors
Project
Stages>
Starting Up Initiating Planning Delivering and
Controlling
Key tasks> Identify lessons
from change legacy
Build case for
change
Analyse impact of
change
Build
communication for
case for change
Build Change Network
Map
Identify stakeholder
issues
Identify tasks to build
change leadership
Assess change
readiness
Build engagement
plans including
communications,
involvement, rewards
and learning
Build plan to prepare
local sponsors and
agents
Tailor change plan to
local needs
Identify skills and
materials
requirements
Plans> Kick-off plan Change leadership plan Engagement plan Local change
deployment plan
Examples
of tools>
Initial Change
Description
Initiative Legacy
Assessment
Change Network
Mapping
Sponsor Assessment
Change Readiness
Assessment
Change Readiness
Assessment
Resistance Reasons
Assessment
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These are the key challenges that change agents face
Changefirst: Role of the change agent research, 2011
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Lastly, DIY is the most successful approach
Source: 2009 Change in a Downturn Survey by Changefirst
Which change resources were the most effective?
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Key points……
Major change happens when people engage with it
The challenge for Change Leaders is to implement rather than just
install change
PCI integrated with Project Management can close the value gap
For ever £1 invested in OCM you can get ROI of £6.50
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Thank you.
Any Questions?
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You can find out more…
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How change management improves your project management - white paper
Available in the knowledge centre on our website at changefirst.com/resource-papers
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Discussion on Changefirst LinkedIn group
…join over 1,800 of your peers already networking via the Changefirst LinkedIn group
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Successful Change by David Miller
Successful Change explores the people aspects of change and how you can engage people to help deliver successful change in your organisation.
It is now available from Amazon in paperback and ebook formats and other retailers.
You can find a free chapter download on our website at:
changefirst.com/free-chapter-download
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Or contact us T: +44 (0) 1444 450 777