Customer Service and Market Watch via .

www.getmymind.com

are you listening?

How brands interact with Social media?

www.getmymind.com

Brand’s interactions:Brand’s interactions:- Facebook Fan page- Facebook Fan page- Twitter account- Twitter account- Website contact form- Website contact form

Customers:Customers:- Messages- Messages- Conversations- Conversations- Mentions- Mentions

News exchanges, products info advices, next events opinions…

Brands are passives, and cannot react

quickly about problems

Customers tell you only what they want to

How getmymind could help?

www.getmymind.com

Customers are talking Customers are talking about your brand to about your brand to

give advices, give advices, opinions, feelings…opinions, feelings…

Advices

GetmymindGetmymind helps helps you listen what is you listen what is

being said and join being said and join the conversationthe conversation

Opinions

HelpFeelings

How to engage the conversation?

www.getmymind.com

Without Without getmymind:getmymind: With With getmymind:getmymind:

Customers have to contact your company and wait for your reply

1. One contacts your company to ask a

question, complaint, request some help

2. Your company provides a reply

1. A question, comment, complaint, request help is posted

to the community without contacting you

3.Time wasted, call center providing bad

replies = negative brand feeling

2. Getmymind alerts you about this comment

3. You can engage the conversation and respond quickly

Improve customer satisfaction by being

proactive