Gestion des emotions
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Transcript of Gestion des emotions
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Intelligence émotionnelle
Communication
Gestion de plaintes
Leadership
Attitude Motivation
Gestion de changement
Climat organisationnel
Gestion des conflits
ETC!
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QI QE
Quotient intellectuel Quotient émotionnel
Mesure les habiletés verbales et logico-mathématiques
Mesure les habiletés intrapersonnelles et interpersonnelles
Englobe: •Facteur spatial •Facteur perception •Facteur verbal •Facteur lexical •Facteur mémoire •Facteur numérique •Facteur raisonnement
Englobe: •La conscience de soi •La maîtrise de soi •La motivation •L’empathie •Les aptitudes sociales
Peut se mesurer par des tests Peut se mesurer par des tests
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L’ anticipation
La surprise
La peur et le stress
La colère
La joie
La tristesse
L’ attraction
Le dégoût
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sérénité JOIE extase euphorie
ennui DÉGOUT répugnance haine
irritation COLERE rage fureur
appréciation ATTRACTION admiration adoration
crainte PEUR terreur horreur
peine TRISTESSE morosité dépression
intérêt ANTICIPATION vigilance fixation
étonnement SURPRISE stupeur incrédulité
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Externe:
Mieux communiquer ses désirs
Se faire comprendre, prendre au sérieux
Mécanisme de survie, élan vital
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