Geospatial Fusion....

What it means to a Customer Service Enterprise?

Mahdi Yagoob Yousef - BEng, CEng, FIET, FBSE, MIEEE

Geospatial Fusion fuses the information, applications and processes of an enterprise into a seamless

architecture and world class offering. Geospatial Fusion extends the value of legacy systems, GIS,

investments in operational and engineering data and enterprise business applications by enabling cross

functional integration and creating spatial business and operational intelligence.

Background

Needs

(Business Processes)

Tools

(Applications)

Resources

(Data)

Manage Assets

Manage Faults

AssetDatabase

Fault Database CRM

Asset Data Edit

Database

Manage Customer

CallsUpdate Data

Asset Management

System

Fault Management

System

Custom Application

Custom Application

Having each of these different departmental systems is not wrong in and of itself, provided they are not left as silos.

A strategy is needed to bridge the gap between them, allowing an organization to benefit from their combined value.

Information Silos Have been Created

Disjointed Development Over the Years

Overtime Solution Architecture

Supplier Strategy Changing the Geospatial Paradigm

Comprehensive Solutions for Vertical Markets

DefenseTransportati

on

Government &

Infrastructure

Utilities&

Telecom

TMRolta Geospatial Fusion - Enterprise GIS Integrator

Platform-neutral Interfaces

ESRI

Arc/GIS Server

Shape GeodatabaseMinar & Minar

Telcordia

Intergraph

Geomedia Webmap

Geomedia

GeoMedia ProG/Technology

FRAMME

Others

Map ConnectorsMapInfo

MicrostationAutocad

Oracle SpatialSQL SpatialSmallworld

Cadcorp

OGC

VirtualEarth

Pictometry

Google

OracleEnterprise

AssetMgmt

SAP

ERPAztecaAssetMgmt

OthersBusinessIntelligence

RoltaGIS

Framework

DatabaseConnectors

ForHeterogeneous

platforms

Integration with GIS Platforms Standards Data ServiceProviders

Business Application Connectors

DatabaseConnectors

Relational and other DatabasesMicrosoft Access, Sybase, SQL Server, DB2, + 100s of other database

Data Capture, Analysis, Image Manipulation and Photogrammetric Mapping Solutions

Solutions and Services

Domain Expertise

Utilities & Communications

Transportation GIS

Defense

Dispatch & Public Safety

Land Records and Hydrology

Technical Services

Data Migration across platforms

Thematic Mapping

Managed GIS Services

Subscription based GIS Services

GIS Analysis & Workflow Management

Photogrammetry and Imaging

LIDAR Data Processing

Aero-triangulation

3D Terrain Modeling

True Orthophoto Creation

Digital Cartography

3D Terrain/Surface Modeling

Com

pre

he

nsi

ve S

erv

ice

s

Com

pre

he

nsi

ve S

erv

ice

s

Solutions and Services

Geospatial FusionTM Solutions

Industry-specific Solutions

Mobile Geospatial Solutions

Workflow Management

Geospatial Business Intelligence

Spatial Visualization

Business Process AnalysisIntegration of disparate Geospatial

and Non-Geospatial Databases

Platform-neutral Implementations

Usability Enhancement

High-end Consulting Services

Domain-specific Solution Architecture

Requirements Analysis

GIS Data Modeling and Security

Work-flow Analysis and Design

Integration Strategy

Process re-engineering

Rolta Imaging SuiteRolta Photogrammetry Suite

Rolta OnPoint TM Rolta iPerspective TM Rolta Periscope TM Other Rolta IP/Toolkits

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Geospatial Fusion

We’ve all seen television news screens like this.

Information Dashboard

They include:

•Video News Coverage

•News Headlines

•Time

•Weather Forecast

•Sun rise/set times

•Traffic Videos

•Exchange Rates

•Sport schedules and scores

•Stocks……. Etc.

The display is designed to give us a broad scope of what’s important...at a glance,“What will be important for us to know before we proceed with our day?”

How Do You “Pull It All Together?”

Word

PIMSAsset Management

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What is OnPoint? Business System Databases

Documents and Drawings

Other useful Data

Microstation

PDF

User

You’re Over Here...

…And The Stuff You NeedIs Way Over Here…

…And Over Here.

Geodata

Word

PIMS

Geodatabase

Asset Management

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What is OnPoint?You Have Content Providers

Business System Databases

Documents and Drawings

ArcIMS

ArcGIS Server

Other useful Data

Microstation

PDF

User

OtherBusinessSystems

• ArcIMS and ArcGIS Server for Geographic Data

• Other Business Systems for their data

• Document Viewers & Document Management Systems for file based content

Document Viewers

Document ManagementSystem

!It All Keeps You Very Busy.

Word

PIMS

Geodatabase Asset

Management (Ellipse)

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What is OnPoint?Now…How Does This Change With OnPoint?

Business System Databases

Documents and Drawings

ArcIMS

ArcGIS Server

Microstation

PDF

User

OtherBusinessSystems

Document Viewers

Document ManagementSystem

• Geographic Data still comes through ArcIMS or ArcGIS Server

• Business System Data Can Come Direct…

• …or by interaction with the Business System.

• Documents Can Come Direct…

• …or through your Document Systems

Virtual Earth Google

Earth OtherData

MapPoint

Virtual Earth Google

EarthOGC-WFS

OGC-WMS

• You can also include subscription data…

• …or OGC content.

• You can tie it all together with OnPoint.

• Not only that, but a wealth of OnPoint functionality out of the boxlet you do so much more without any programming

LIMS(Observation Data)

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Achieving Enterprise Efficiency

Overall Enterprise Data Model

Needs(Business Processes)

Tools(Applications)

Resources(Data)

Manage Distribution

Assets

Manage System Outages

Distribution Network Assets

Distribution Network

Asset Connectivity

Distribution Network Meters

Distribution Network

Wood Poles

Manage Customer

Meters

Updated Wood Pole

Data

AMS/FM ORMSCustom

ApplicationCustom

Application

Corporate Databases

Distribution Network Assets

Distribution Network Wood

Poles

Distribution Network Meters

Distribution Network Asset Connectivity

Database - After Enterprise Data Model

GIS Intergrap

h

Google

Virtual Earth

Word

Microstation

PDF

WaterResource

Asset Management

Financial

Environmental

Document Management

System

GIS ESRI

GIS Others

Users

Geospatial Fusion

Application Example

SURVEYTopographicHydrographicCadastral

BUILDINGPERMIT

CUSTOMERSERVICE

PROJECTTRACKING

In a typical portal, the user would login,

...then begin by selecting a theme area available to them.

We’ll continue this example, with the user selecting BUILDING PERMIT.

DemonstrationExample - SharePoint Integration

Selecting BUILDING PERMIT takes the user to a screen filled with details pertinent to building permits

•Map with active building permits (an OnPoint Web-Part)

•List of all permits

•Bar chart of permit types

•Pie chart showing permits per municipality

DemonstrationExample - SharePoint Integration

The user may choose to select a number of permits...

...and then close them.

Search

ID

Type

Location

Municipality

Status

Inspector

Edit Permit

Result

Apply

Actions

Close Permit

Clear Results

Exit

Found 17 records that match your criteria.

Plumbing

Abu Dhabi

Open

Abdullah

Apply

Close Permit

DemonstrationExample - SharePoint Integration

The user may choose to select a number of permits...

...and then close them.

Changes are immediately reflected in the other panels of the dashboard.

Example – Real Estate Valuation

Value of Real Estate Sales BHD M

% Distribution of Real Estate Sales

Price Fluctuation over time

01 02 03 04 05 06 07 08 09 10 11 12

BH

D P

ER

F

OO

T

Example – Survey Operations Performance

Statistics of Survey Jobs by Month

Performance of Survey Operations

Example – Customer Calls Handling Performance

Class-1 Class-2 Class-3 Class-4 Class-5 Class-6

Registration Jobs in Progress

Number of Registration Jobs

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Case Studies

Dubai Roads & Transport AuthorityExample

On Their Public Site:• Customers can of course examine the routes and stops• They may also want to check out what the stations look like• Or find a parking spot

On Their Internal Site:• Staff can manage asset information• And bring up engineering drawings associated with those features

City of Cambridge, Ontario CanadaExample

• Staff get a full picture of their operation• By clicking on job tickets, they can map them• And generate a print/plot

In Cambridge, they have an impressive integration between IBM’s Maximo Asset Management System, and their web-GIS

Georgia PowerExample

• They have an amazing site that pulls together data from numerous sources; factors the investor must consider when looking for a suitable site

• The investor narrows their search, and print reports that detail those factors

Although it’s a utility, Georgia Power has a significant Economic Development presence, and is the primary site for investors considering Georgia

Have They Been Successful?...Consider These Statistics...

UseNumber of Internal Users - 40Average number of visits per month - 9700

Business Impact (June – December 2008)Customer:•SelectGeorgia provides executives, who are considering moving or a establishing their business in Georgia, a chance to see the characteristics and estimated costs of building properties or location sites through a virtual, user customizable, web-based system.

Financial: •More than $1.3 billion in new capital investment to the state•More than 5,800 new jobs for Georgians•Positive impact on Southern Company revenues 

 Operational: •75% reduction in related software maintenance•70% reduction in Community and Economic and Development organization’s maintenance labor

Solid Waste AuthorityExample

• A mountain of data must be monitored in a spatial context• Trends must be analysed, and reported on, and submitted to the US Federal Department of

Environmental Protection (FDEP)

In West Palm Beach Florida, the Solid Waste Authority has the challenge of monitoring the environmental impact of waste disposal

Ontario Ministry of Municipal AffairsExample

• Factors such as financial health, demographic trends, service availability, and landuse related concerns are examined

• Data isn’t simply examined as-is. It’s analyzed in context with features in proximity.

At the Ontario Ministry of Municipal Affairs in Canada, data is examined from over 400 municipalities

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Thank you

Mahdi Yousef [M.Yousef@roltaus.com]

www.rolta.com