Georgia Navigator 511

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Georgia’s ITS Georgia’s ITS

description

Monica Luck's presentation to Government 2.0 Boot Camp

Transcript of Georgia Navigator 511

Page 1: Georgia Navigator 511

Georgia’s ITSGeorgia’s ITS

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Atlanta Welcomes The WorldAtlanta Welcomes The World

• September, 1990: Atlanta September, 1990: Atlanta selected selected to host 1996 Olympicsto host 1996 Olympics

• Traffic and security would beTraffic and security would bean issue with so many visitorsan issue with so many visitors

•Widening the roads was Widening the roads was impossible and did not impossible and did not address securityaddress security

•GDOT, federal and local GDOT, federal and local authorities designed an authorities designed an Intelligent Transportation Intelligent Transportation System (ITS)System (ITS)

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•A comprehensive and integrated ITS A comprehensive and integrated ITS using both technology and human using both technology and human expertiseexpertise

• Launched in April, 1996 at GDOT’s new Launched in April, 1996 at GDOT’s new Transportation Management CenterTransportation Management Center

The Result:The Result:

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Transportation Transportation Management CenterManagement Center

• Home of NaviGAtorHome of NaviGAtor

• Operates 24 / 7 / 365Operates 24 / 7 / 365

• Becomes emergency Becomes emergency operations center operations center (hurricane evac, (hurricane evac, snow and ice)snow and ice)

• Provides statewide Provides statewide info to authorities, info to authorities, public and mediapublic and media

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NaviGAtor TechnologyNaviGAtor Technology

CCTV & VDS CCTV & VDS CamerasCameras

Cell Phone Probe DataCell Phone Probe Data

Ramp Ramp MetersMeters

CMSCMS

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CamerasCameras

VDS (Video Detection VDS (Video Detection System):System):

• Fixed-position B/W Fixed-position B/W cameras every 1/3 mile on cameras every 1/3 mile on I-75, I-85, I-285, SR 400, I-75, I-85, I-285, SR 400, and I-20and I-20

• Provide real-time speed, Provide real-time speed, volume, and travel time volume, and travel time data to the TMC data to the TMC

Over 400 CCTV Cameras:Over 400 CCTV Cameras:

• Full-color, pan-tilt-zoomFull-color, pan-tilt-zoom

•Used in incident Used in incident managementmanagement

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Changeable Message SignsChangeable Message Signs(CMS)(CMS)

•Display automatic or Display automatic or custom messagescustom messages

• Show travel times, Show travel times, incident alerts, and incident alerts, and evacuation warningsevacuation warnings

• Provide air quality and Provide air quality and child abduction child abduction informationinformation

• 105 statewide105 statewide

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H.E.R.O.H.E.R.O.

•Patrol 30 routes on 280 Patrol 30 routes on 280 miles of metro interstates miles of metro interstates dailydaily

•Managed nearly 700,000 Managed nearly 700,000 incidents since launch incidents since launch (94,000 in 2008)(94,000 in 2008)

•Trained as first Trained as first respondersresponders- 360 hours in class- 360 hours in class- 200 hours on the road- 200 hours on the road

•Trucks carry medical Trucks carry medical bags, jumper cables, tire bags, jumper cables, tire jacks and tow up to jacks and tow up to 80,000 lbs80,000 lbs

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““Know Before You Go”:Know Before You Go”:www.georgia-navigator.com www.georgia-navigator.com

•Color-coded maps show Color-coded maps show real time incidents, real time incidents, congestion and active congestion and active constructionconstruction

• Live, full-color camera Live, full-color camera imagesimages

•News and travel alertsNews and travel alerts

•MyNaviGAtor : 8 MyNaviGAtor : 8 million+ alerts sent out million+ alerts sent out to dateto date

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MyNaviGAtorwww.myganav.com

Traffic Cams

Personalized Maps

• Provides “customized” real-time traffic information

• Subscribers have traffic alerts sent to a cell phone, email, or PDA

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NaviGAtor Savings:NaviGAtor Savings:Time, Money & LivesTime, Money & Lives

• 7 million vehicle-hours of incident delays7 million vehicle-hours of incident delays

• 5.2 million gallons of gasoline 5.2 million gallons of gasoline

• 1.6 million gallons of diesel fuel1.6 million gallons of diesel fuel

• 49,000 motorist assists49,000 motorist assists

• 340+ crashes prevented340+ crashes prevented

• Total Value in US Dollars: $186,799,012*Total Value in US Dollars: $186,799,012*

*Data collected May 2003-April 2004*Data collected May 2003-April 2004

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NaviGAtor Cleans The AirNaviGAtor Cleans The Air

Pollutant:Pollutant: Reduction:Reduction:

• HydrocarbonsHydrocarbons 186+ tons186+ tons

• Carbon MonoxideCarbon Monoxide 2,457+ tons2,457+ tons

• Nitrogen OxideNitrogen Oxide 261+ tons261+ tons

*Data collected *Data collected May 2003 – April May 2003 – April 20042004

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Georgia 511: The BasicsGeorgia 511: The Basics

• “One-stop” travel info portal for Georgia

• Call from any phone

• Option to use automated system or live Operator

• Transit and other travel options also reachable

• Data provided via XML feed from NaviGAtor

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Intro MessageIntro Message

Alert Message

Alert Message

Main MenuMain Menu

2Travel Info

2Travel Info

3Transit

3Transit

4Airports

4Airports

5Tourism

5Tourism

6Other States

6Other States

1Incident/HERO

1Incident/HERO

9511 Operator

9511 Operator

Main MenuMain Menu

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511: Real-Time Travel Info511: Real-Time Travel Info

• Interactive Voice Response (IVR) system provides real-time information about:– Incidents– Road Conditions/Closures– Construction– Congestion levels– Weather

• Speak or press any interstate or state route in Georgia

• Responsive to route nicknames

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Alerts & Floodgate MessagesAlerts & Floodgate Messages

• Special bulletins with urgent travel information

• Alerts heard by all users

• Floodgates correspond to highways

• May include:

- Major highway or system closures

- Evacuation warnings

- Amber Alerts

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511 is a Hit in Georgia!511 is a Hit in Georgia!

• Over 1.8 million calls to date

• 86% user satisfaction rating

• Six-month call volume targets met Day One

• 1-day record: 33,624 calls

• Higher public awareness than other state 511s

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NaviGAtor and 511:NaviGAtor and 511:Building on AwarenessBuilding on Awareness

• NaviGAtor 100% increase in web visits since 511 launch

• MyNaviGAtor500% increase in web visits since introduction in 2004

• www.511ga.orgsteady rise in usage feeds NaviGAtor site

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NaviGAtor and 511:NaviGAtor and 511:Leveraging PartnershipsLeveraging Partnerships

• 511 menu partners have links or ads for NaviGAtor or 511 - Welcome Centers - transit bus backs - airport kiosks and plasmas

• Travel/Venues/Events/Teams AAA, GWCC, GA Dome, Philips, Six Flags, UGA, GA Tech

• Public sites link on city, county, state agency sites

• Professional and social networks

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For more informationFor more informationMonica LuckMonica Luck

[email protected]@dot.ga.gov