Georgia Gateway– Integrated Eligibility System (IES) WIC Customer Service Conference August 2015.
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Transcript of Georgia Gateway– Integrated Eligibility System (IES) WIC Customer Service Conference August 2015.
Georgia Gateway– Integrated Eligibility System (IES)
WIC Customer Service Conference
August 2015
2 Copyright © 2015 Deloitte Development LLC. All rights reserved.
What is Georgia Gateway?
The system will:
Provide a one stop shop for consumers to apply for and manage their benefits for WIC, Medical Assistance, SNAP, TANF, LIHEAP and Child Care
Centralize client information and verifications
Provide standardized business rules for financial eligibility determination
Reduce potential fraud, waste, and abuse by offering unique IDs and EMPI
Provide single statewide system for more streamlined case transfers across health districts
Improve reporting capabilities to reduce time spent manually gathering and tracking information
The new integrated eligibility system (IES) will enhance or completely replace systems and processes across 6 benefit programs
3 Copyright © 2015 Deloitte Development LLC. All rights reserved.
How are we preparing for Georgia Gateway?There are a number of changes across People, Process and Technology that we need to prepare for
Georgia Gateway
PR
OC
ES
S
PEOPLETEC
HN
OLO
GY
The Business Readiness Team will help support the State with a successful transition from current to future business processes and organizational structures to enable an effective
implementation of the integrated eligibility system
4 Copyright © 2015 Deloitte Development LLC. All rights reserved.
Georgia Gateway timeline and project status
Pilot Wave 1 Wave 2
Design and Construction
System Testing
User Acceptance Testing
Business Process Reengineering
Implementation and Business Readiness
Internal and External Communications
The timeline of activities spans from 2014 through the end of 2016 which includes a phased readiness and implementation approach
We are here
Training
Georgia Gateway System Screenshots
6 Copyright © 2015 Deloitte Development LLC. All rights reserved.
Georgia Gateway Homepage
7 Copyright © 2015 Deloitte Development LLC. All rights reserved.
Customer Portal
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WIC customers can view case status
Stay in the Georgia Gateway know!
10 Copyright © 2015 Deloitte Development LLC. All rights reserved.
Frequent communications will be distributed to keep all impacted staff updated on Georgia Gateway news
How will staff receive Gateway information?
Stop by our booth to pick up your copy of
The Gateway Post!
The Gateway Post project newsletter
PHIL intranet site updates
Customer Service Conferences
WIC Program Fact Sheet
Frequently Asked Questions Guide
“Did you know” WebEx series
Nutritional Service Directors Meetings
11 Copyright © 2015 Deloitte Development LLC. All rights reserved.
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© 2015 Deloitte Global Services Limited.