George Umob6 Ppt Ch09 Ins

Managing Stress and WorkLife Balance

Chapter 9Sixth Edition Jennifer M. George & Gareth R. Jones

Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall

9-1

Learning Objectives Describe how the experience of stress is based on

employees perceptions and influenced by individual

differences Appreciate the fact that stress can have both positive

and negative consequences for employees and theirorganizations


9-2

Learning Objectives Be aware of stressors that can arise from employees

personal lives, their jobs, their work groups and organizations, the pursuit of work-life balance, and uncertainty in the wider environment Describe problem-focused and emotion-focused

coping strategies for individuals Describe problem-focused and emotion-focused

coping strategies for organizations


9-3

Job Losses & Its Consequences What effects does job loss have on employees

and their families? Mounting levels of stress for employees

Mental & physical well-being Loss of house

Conflicts with friends and family


9-4

What Is Stress?Stress is the experience of opportunities or threats that people perceive as

important and alsoperceive they might not be able to handle or deal with effectivelyCopyright 2012 Pearson Education, Inc. Publishing as Prentice Hall

9-5

Key Aspects of Stress Stress can originate from opportunities and threats The opportunities or threats that cause stress are

important to the person in question

The person who is experiencing the threat or

opportunity is uncertain as to whether he or she can effectively handle the situation

Stress is rooted in perception


9-6

Individual Differences and Stress

Personality

Ability


9-7

Personality and Stress Self-esteem Type A Locus of control Neuroticism Extraversion Openness to experience


9-8

Consequences of Stress

Physiological Consequences

Psychological Consequences

Behavioral Consequences


9-9

Signs of BurnoutFeelings of Low

personal accomplishment exhaustion

Emotional

Depersonalization


9-10

A Stress Quiz Conditions at work are unpleasant or even unsafe. I feel that my job is making me physically or emotionally

sick. I have too much work or too many unreasonable deadlines. I cant express my opinions or feelings about my job to my boss. My work interferes with my family or personal life. I have no control over my life at work. My good performance goes unrecognized and unrewarded. My talents are underutilized at work.Copyright 2012 Pearson Education, Inc. Publishing as Prentice Hall

9-11

An Inverted U Relationship Between Stress and PerformanceExhibit 9.1


9-12

Sources of StressPersonal Life Job Responsibilities

Membership in GroupsWork-Life Balance Environmental UncertaintyCopyright 2012 Pearson Education, Inc. Publishing as Prentice Hall

9-13

Personal Sources of Stress Minor Life Events

Major Life Events

Getting a speeding ticket Have trouble with your inlaws Getting caught in traffic Going on vacation Getting a new assignment at work

Death of a loved one Divorce Serious illness Getting arrested Getting married Buying a house Having a baby


9-14

Job-Related Stressors Role conflict Role ambiguity

Overload Underload

Challenging assignments Economic well-being and job security


9-15

Group- and Organization-Related Stressors Cultural differences Uncomfortable working conditions Unsafe working conditions

Mergers and acquisitions


9-16

Work-Life Balance Elder care Child care

Value conflict


9-17

Environmental Uncertainty Global instability Aftermath of war and terrorism

SARS Corporate scandals

Exposure to toxins


9-18

Coping Strategies for Individuals Emotion-focused Exercise Meditation Social

Problem-focused Time

management

Mentoring Role

support counseling

negotiation

Clinical


9-19

Time-Management Steps Make lists of all tasks to accomplish during

day Prioritize tasks Estimate length of time required to complete

each task


9-20

Nonfunctional Coping Strategies Eating Drinking

Taking drugs


9-21

Coping Strategies for OrganizationsEmotion-focused On-site exercise facilities Organizational support Employee assistance

Problem-focused Job redesign Job rotation Uncertainty reduction

programs Personal days/

Job security Company day care Flextime/job sharing

sabbaticals

Telecommuting


9-22

OB Today: Alleviating Stress Through Organizational Support Layoffs especially stressful at small companies.

Close personal relationships develop making layoffs

more difficult. To boost morale Companies show employees support by: Helping laid off employees find new jobs.

Give current employees extra incentives on the job.


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9-24

George Umob6 Ppt Ch09 Ins

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