Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out...
-
Upload
beatrice-greenup -
Category
Documents
-
view
218 -
download
2
Transcript of Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out...
![Page 1: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/1.jpg)
Genius™Customer Engagement Platform™
Providing Your Customers the “Big Box” Check-out Experience
For Agent Training
![Page 2: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/2.jpg)
Presentation Assumptions
• Designed to be a detailed training resource for our Agents
• Suggested speaking notes included in notes section• Slides speak to the merchant audience• A separate condensed presentation, with suggested
slides, for merchant sales calls is available• Please feel free to incorporate any of these more
detailed slides into your merchant sales presentation
![Page 3: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/3.jpg)
“Your Challenge”
RiskSecurity
RegulationComplianceTechnology
Administration
Mobile wallets Loyalty and Gift
Partnerships Coupons
MERCHANT
DEVELOPERS CUSTOMERS
How do you meet customer demands and preferences ANDkeep up the with ever-changing payments industry in order to
grow your business?
![Page 4: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/4.jpg)
“Consumer Challenges”
What they use What they have
smartphone
cash
credit & debit
What they want
Easy-to-Use
SecuritySpeed
ConvenienceLoyalty
Coupons
Offers
![Page 5: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/5.jpg)
Consumer Demand is Building
73% of consumers say they have used their mobile phone in a store.
- Source: Interactive Advertising Bureau
55% of consumers express
an interest in mobile coupons but only 10% have actually receive one from a merchant.
- Source: Mercator Advisory Group, 2012
Smartphone influence on retail store sales will grow to 19% of sales by 2015, up from 5.1% in 2012.
- Source: Deloitte
![Page 6: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/6.jpg)
Future Predictions
By 2017, worldwide purchase volume over mobile devices will reach
$1 Trillion.
- Source: IDC Financial Insights
By 2016, there will be
448M mobile
payment users worldwide.
- Source: Gartner
65% of tech
experts believe CASH, CREDIT CARDS may be obsolete by 2020.
- Source: Pew Research Center
![Page 7: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/7.jpg)
Your Opportunity
Your business must take advantage of the uncertainty and complexity with today’s
payment options and turn these conditions into a competitive advantage
that helps your business grow.
Never turn away a paying customer!
![Page 8: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/8.jpg)
Your Solution – Today and TomorrowGenius™ Customer Engagement Platform™The only payment technology solution that securely integrates and aggregates every
payment type and mobile commerce program into a single platform.
“App Store” Solution Center – the de facto
marketplace for all your payment needs
Cloud-based remote administration &
merchant dashboard portal
Never turn away a paying customer™
![Page 9: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/9.jpg)
Value of Genius - TodayRobust solution to power your business today
Key Features• PCI/PED Compliant• Multi-function Display• Integrated Secure PIN Pad• EMV-ready• Built-in NFC reader• IP Connectivity• Credit/Debit swipe
• POS taken “out of scope” from PA-DSS• Security: Tokenization & Point-to-point Encryption (P2PE)• QR Code Scanner• Digital Signature Capture• Intelligent Credit/Debit Steering• Real-time SKU Display on CED• Cloud-based Remote Administration
![Page 10: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/10.jpg)
Value of Genius - Tomorrow
Mobile Commerce Ready• Accept any mobile payment via
NFC/QR codes• Deploy profitable customer
loyalty/reward programs, offers and coupons
Simple Setup• Cloud-based payment “App Store”
for easy management• Web-based remote administration
of all CEDs to ensure a unified customer experience across all locations
Future-proof solution that evolves with your business
Solving the problem of how to support traditional credit/debit payments AND mobile commerce on your countertop - all from a single device.
![Page 11: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/11.jpg)
Lower Risk
EMV-Ready Solution– Customer Engagement Device
(CED) is EMV-ready• No additional hardware swaps
required to comply• Prepare for 2015 Liability Shift
on your terms– Software update when ready
to accept EMV cards
– Hassle-free acceptance of “Chip and PIN” card purchases
• Increase sales from international shoppers
POS is “Out of Scope” for PA-DSS– No sensitive data passes through
the POS• Dramatically reduces cost,
resource, time required to complete PCI audits
– Enhanced security to ward off hackers
• Tokenization• Point-to-Point Encryption (P2PE)
– Clerks no longer handle credit cards
![Page 12: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/12.jpg)
Smarter POS Transactions
![Page 13: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/13.jpg)
Lower Costs
• Intelligent PIN Steering– Fast, secure BINsmart™ technology
• Automatically assesses card transactions• Determine payment acceptance by credit or PIN Debit
– Reduces interchange fees– Minimizes merchant account fees– Significant savings in monthly processing
![Page 14: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/14.jpg)
Value-Added Capabilities
SKU Display– Legal requirement by most states
• Costly fines for non-compliance
– Eliminate the need for pole display hardware
• Save money• Improved aesthetics at the point of
purchase
– Eliminate errors with real-time purchase verification
• Reduced number of refunds and charge-backs
Digital Signature Capture– Signatures captured directly on CED
• Save money on receipt storage, administration & paper cost
– Less painful chargebacks– Reduce time at check-out
• Contributes to key metric: # of customers/day
– Improves overall customer experience
NFC Contactless Payments– NFC acceptance built into CED “behind the
glass”• No additional hardware to purchase and/or
swap
– Out-of-the-box support for multiple options
• “Tap-to-pay” credit cards from numerous issuers
• Mobile wallets on smartphones
![Page 15: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/15.jpg)
Streamlined Support
We are committed to ensuring our partners and merchants receive the superior support.
24/7/365 technical support
100% US-based
customer and partner support
Industry-rated best in class service times
![Page 16: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/16.jpg)
Contact Information
• Christopher O’Banion, ISO• 317-652-2815 317-663-0719 Fax• [email protected]• 6430 Kentstone Dr. Indianapolis, IN 46268
![Page 17: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/17.jpg)
Appendix
![Page 18: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/18.jpg)
Genius Product Family
Flexibility – Security – Access – Growth
A Genius solutions to fit your business need
Genius EX
Intro to credit card processing + optional
mobile card reader
Genius TX
Intro to Mobile Payment and Program Acceptance
(LevelUp)
Traditional Payment Acceptance
Genius STXStand-alone Mobile
Payments and Program Acceptance
(mCommerce)
Traditional Payment Acceptance
Genius ITXIntegrated Mobile
Payments and Program Acceptance
(mCommerce)
Traditional Payment Acceptance
“Never turn away a paying customer”
![Page 19: Genius™ Customer Engagement Platform™ Providing Your Customers the “Big Box” Check-out Experience For Agent Training.](https://reader035.fdocuments.in/reader035/viewer/2022062712/56649cae5503460f94970eb4/html5/thumbnails/19.jpg)
Optimize the Customer ExperienceGenius CED Stand Flip Up Stand,
Open Hole Base Swivel Telescoping Locking Stand Telescoping Stand
with Quick Release Bracket
Description • 180 degree rotation• Flips up to 90 degrees• No knobs or levers• Locks in position• Integrated cable management
• Adjustable height• Swivels 180 degrees• Tilts• Internal cable raceway• Cable strain relief• Locking back plate• Security hardware available
• Adjustable height• Quick-release mechanism• 180 degree rotation• Tilt 0-90 degree available• Internal cable raceway• Cable strain relief
Order Info ENS Part No 367-0441 ENS Part No 367-1026 ENS Part No 367-0650
Picture
Cost $ 54.00 $ 68.00 $ 72.00