Genesys and AudioCodes. Synergy Drives Success · Genesys and AudioCodes. Synergy Drives Success...
Genesys and AudioCodes. Synergy Drives Success AudioCodes’ set of voice networking hardware and software products, pre-integrated, tested, and certified by Genesys, enable contact centers to benefit from a complete end-to-end synergic solution. AudioCodes’ range of IP Phones, SBCs, gateways, centralized management and monitoring applications, complimented by a set of professional service programs, are designed to work seamlessly with the Genesys customer experience platform, and ensure a smooth migration to an all-IP environment as well as seamless and reliable operation of the Genesys customer experience solution. SIP Contact Center Enabling Products Key Benefits • Smooth and low risk migration to SIP-based contact center • Reduce TCO with pre-integrated, single vendor and point of contact • Accelerate deployment with fully tested, interoperable and certified by Genesys product • Assure quality with HD voice support, integrated monitoring probes, and proactive diagnostic applications Planning & Design IP Phones Support VoIP Gateways SBCs Implementaon Centralized Management & Monitoring Network Voice Readiness SYNERGY DRIVES SUCCESS
Transcript of Genesys and AudioCodes. Synergy Drives Success · Genesys and AudioCodes. Synergy Drives Success...
Genesys and AudioCodes. Synergy Drives Success
AudioCodes’ set of voice networking hardware and software products, pre-integrated, tested, and certified by Genesys, enable contact centers to benefit from a complete end-to-end synergic solution. AudioCodes’ range of IP Phones, SBCs, gateways, centralized management and monitoring applications, complimented by a set of professional service programs, are designed to work seamlessly with the Genesys customer experience platform, and ensure a smooth migration to an all-IP environment as well as seamless and reliable operation of the Genesys customer experience solution.
SIP Contact Center Enabling Products
Key Benefits
• Smooth and low risk migration to SIP-based contact center• Reduce TCO with pre-integrated, single vendor and point of contact• Accelerate deployment with fully tested, interoperable and certified by Genesys product • Assure quality with HD voice support, integrated monitoring probes, and proactive diagnostic
applications
Planning & Design
IP Phones
Supp
ort
VoIP Gateways SBCs
Implementation
Centralized Management & Monitoring
Network Voice Readiness
SYNERGY DRIVES SUCCESS
Agents’ IP PhonesAudioCodes IP Phones are perfectly suited for contact center agents and designed to maximize the productivity and operational efficiency of the agents located at data centers, branches and at home.Integrated with a set of features that were especially developed for the Genesys environment, these IP Phones enable contact centers to benefit from a synergic solution that integrates Genesys Customer Experience Platform advantages together with high quality voice at an affordable price.
Management & Monitoring ApplicationsAudioCodes centralized management and monitoring applications offer contact centers the full range of abilities required to manage the voice network together with complete end-to-end voice monitoring and troubleshooting to quickly identify, fix and prevent problematic issues.
440HD IP Phone 420HD IP Phone 405HD IP Phone
• Integrated High Definition (HD) voice
• Integrated WebRTC and OPUS support
• Robust security mechanisms
• Full coverage of the entire set of actions required to manage the voice network • Real-time monitoring of your entire VoIP network’s quality• Synergetic process from detection-to-correction based on integrated framework
• Full SIP protocol support with wide interoperability
• Out of the box global redirection server support
• Full duplex speakerphone and headset connectivity
• Multiple language support• Dual registration including full
ACD support• Genesys & AudioCodes Auto-
Provisioning
SEM – Session Experience ManagerVoIP Network QoE monitoring and troubleshooting application
EMS – Element Management SystemCentralized Management of AudioCodes products portfolio
• Voice quality monitoring• Real time fault detection• Root cause analysis• Real time trends reports and analysis• VoIP bandwidth calculations
• Device automatic detection• Manual configuration• Performance management• Mass operations• Operations scheduler
SBCs and VoIP GatewaysAudioCodes Session Border Controllers (SBC) and VoIP Gateways offer direct SIP connectivity between contact centers voice infrastructure, the PSTN and SIP Trunking services. AudioCodes SBCs and VoIP Gateways fully address the needs of contact centers with multiple densities, price points and feature set alternatives. Integrated with AudioCodes VoIPerfect™ technology, the SBCs and VoIP Gateways enable contact centers to benefit from an enhanced customer voice experience over any network, including public Internet broadband, TDM and SIP Trunks, and WebRTC services.
Virtual Edition SBC with NFV Support
The AudioCodes Mediant Virtual Edition SBC is designed to meet today’s demands of contact centers looking to virtualize their infrastructure and harmonize their datacenters on commodity server hardware. The Virtual Edition SBC offers a comprehensive and scalable solution supporting SIP interoperability, media handling (including transcoding) and security in an NFV environment and runs on leading Hypervisors in private and public clouds including VMware, Hyper-V, KVM, Openstack and AWS.
• Vast SIP mediation and extensive interoperability • High Availability, Survivability and Resiliency• Enhanced QoE and QoS based on AudioCodes unique VoIPerfect™ technology • WebRTC support • SIPREC support
SBCsMediant 4000
Software SBCsMediant VE
(Virtual Edition)Mediant SE
(Server Edition)
Max. SBC Sessions 5,000 6,000 24,000
Max. Transcoding Sessions
5,000 575 -
Chassis Form Factor 1U - -
1+1 Redundancy √ √ √
VoIP GatewaysMediant 1000 Mediant 3000
Max. SBC Sessions 150 1,008Max. Transcoding Sessions
96 1,008
Max. TDM Channels 192 2,016
Chassis Form Factor 1U 2U
RedundancyTwo box redundancy + dual power supply
Full redundancy architecture
International Headquarters1 Hayarden Street,Airport CityLod 7019900, IsraelTel: +972-3-976-4000Fax: +972-3-976-4040
©2017 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other prod-ucts or trademarks are property of their respective owners. Product specifica-tions are subject to change without notice.
Ref # LTRM-20068 05/17 V.6
AudioCodes Inc. 27 World’s Fair Drive, Somerset, NJ 08873Tel:+1-732-469-0880 Fax:+1-732-469-2298
Contact us: www.audiocodes.com/contact Website: www.audiocodes.com
AudioCodes Voice Experts @ Your Service
A Comprehensive Portfolio of Planning, Implementation, Operations and Support Services Specifically Designed for Contact Centers
OPERATEPLAN IMPLEMENTDetermine the right solution and best practices for any project’s needs.
Achieve smooth voice implementations with global physical installation and configuration.
Prompt technical support, efficient hardware replacement and ongoing software and hardware upgrades.
Benefits
• Ensure a smooth, low risk and simple SIP migration • Cover the entire project life cycle • Comprehensive deployment experience• Extensive legacy system interoperability
• Wealth of field expertise • Eliminate potential pitfalls • Prevent unnecessary downtime
The AudioCodes Voice Experts @ Your Service program allows contact centers to benefit from a portfolio of professional services based on the three basic phases of PLAN, IMPLEMENT and OPERATE, enabling seamless integration, high availability, and non-stop scalability to meet contact centers’ voice network demands.
