1. Whos Working for You?Carol LaFaver Regional Director

2. Sitcom Trivia:#1 #8#2 #9#3 #10#4 #11#5 #12#6 #13#7 #15 3. #1: The Waltons 1972-1981 4. #2: Cheers 1982-1993 5. #3: Andy Griffith 1960-1968 6. #4: Glee 2009-Current 7. #5: FRIENDS 1994-2004 8. #6: Hollywood 90210 1990-2000 9. #7: Roseanne 1987-1995 10. #8:Laverne & Shirley: 1976-1986 11. #9: Cosbys 1982- 12. #10: Desperate Housewives 2004-Current 13. #11: Loveboat 1977-1986 14. #12: Sex in the City 1998-2004 15. #13: Full House 1987-1995 16. #14: Seinfeld:1989-1998 17. #15: Pretty Little Liars 18. #16: Jersey Shore 2009-Current 19. What defines a generation? A traumatic event A dramatic shift in demography A privileged interval that connects the generation with a cycle of success and/or failure Creation of sacred spaces and collective memories The leaders of that time Through the work of people who know and support each other 20. Why Learn About The Generations? Changing demographics Better understand its impact in the workplace Increase personal competency in communication and management Promote teamwork 21. How Many Generations are Working Today? Answer: Four Traditionals Baby Boomers Generation X Millennials/Generation Y 22. Who is in the Workforce?Baby Boomers Traditionals Gen X Millennials 23. Do these photos speak to you? 24. Do these photos speak to you? 25. Do these photos speak to you? 26. Do these photos speak to you? 27. Do these photos speak to you? 28. Do these photos speak to you? 29. If so.you are a Traditional. Years of Birth1900-1945 General Characteristics Loyalty & faith to institutions Believe in a top-down approach Firmly believe in reward of retirement for years of service Defining Technology: Radio & Telephone Communication Style: One on one, write a memo 30. Traditionals prefer Hard work Dedication & sacrifice Respect for rules Duty before pleasure Honor Well-defined hierarchy 31. Traditionals at Work AssetsLiabilities Stable Inept w/ambiguity and change Detail oriented Reluctant to buck the system Uncomfortable with conflict Thorough Reticent when they disagree Loyal Hard working 32. When communicating with a Traditional If your boss is a Traditional, determine their tolerance for input & questions Traditionals follow credible leaders who listen well, if you supervise them give weight to their opinion Be sure to tell them that they are critical to success Traditionals feel respected when you follow their suggestions Use them as coaches/mentors for all generations Traditionals expect leaders to delegate. If you supervise them define tasks clearly. Offer them training in their fields and in computer skills. 33. Messages that Motivate Matures Your experience is respected here. Its important for the rest of us to hear what has, and hasnt, worked in the past. Your perseverance is valued and will be rewarded. 34. Do these photos speak to you? 35. Do these photos speak to you? 36. Do these photos speak to you? 37. Do these photos speak to you? 38. If soyou are a Baby Boomer Years of birth1946-1964 General characteristics Economically optimistic Driven by competition and material rewards Hard working Focused on big picture Defining Technology: Television Communication style: Phone call, Call me anytime 39. Boomers prefer Collegial & consensual work relationships Concerned about participation and spirit in the workplace Prefer a lot of communication Share responsibility Respect each others autonomy Dislike traditional hierarchy 40. Boomers at Work AssetsLiabilities Service oriented Not naturally budget minded Driven Uncomfortable with conflict Willing to go the Reluctant to go against peersextra mile Put process ahead of results Good at Sensitive to feedbackrelationships Judgmental of those who see Want to please things differently Good team players 41. When communicating with a Boomer Boomers look for credible leaders they can trust, doyour best to keep them informed about comingchanges Provide retirement coaching Ask what they want to achieve in their remainingwork years Ask Boomers to act as coaches for Xs & Millennials Offer them training in leadership skills as well asflex-time and work-life balance 42. Messages that Motivate Boomers You are important to our success. We recognize your unique and important contribution to our team. What is your vision for this project? You are valued. 43. Do these photos speak to you? 44. Do these photos speak to you? 45. Do these photos speak to you? 46. Do these photos speak to you? 47. Do these photos speak to you? 48. If soyou are a Generation Xer Years of birth1965-1980 General characteristics Skeptical about the safety & predictability of theworld Independent Resourceful Media savvy Brutally honest Defining Technology: Computer Communication Style: Cell phones, call at work, email 49. Gen Xers prefer Fair, competent & straightforward Do not respect authority prefer egalitarian relationships Like to be challenged and thrive on change 50. Xers at Work Assets Liabilities Adaptable Impatient Techno-literate Poor people skills Independent Inexperienced Not intimidated by Cynical authority Creative 51. When communicating with a Gen Xer Dont expect deference from this group Gen X is not likely to do what you say without asking questions They feel respected when you listen to their ideas Typically dress less formally than Boomers & Traditionals Often the greatest reward you can give them is the freedom to work independently Reward Gen X with control over their time and greater work-life balance Offer them the option of leadership training Gen X is loyal to people over companies. To retain them inform them about coming changes Keep meetings short & agendas clear 52. Messages that Motivate Gen Xers Do it your way. Weve got the latest computer technology. There arent a lot of rules here. Were not very corporate. 53. Do these photos speak to you? 54. Do these photos speak to you? 55. Do these photos speak to you? 56. Do these photos speak to you? 57. If soyou are a Millennial Years of birth1981-2002 General characteristics Realistic Self-controlled Collaborative Driven by meaning in their work Experts in the use of technology Defining Technology: Cell Phone Communication style: Social media, text messages 58. Millennials prefer Prefer polite relationship with authority Like leaders that pull people together Believe that collective action will achieve change 59. Millennials at WorkAssetsLiabilities Loyalty Need for supervision Optimismand structure Tolerant Inexperience,particularly with Multi-tasking handling different Fast-thinking people issues Technologically savvy Service levels are low 60. When communicating with a Millennial Provide short-term goals and structure small, multiple job steps Allow multi-tasking They are more likely to job jump Check in with them often Answer all their questions, the questions signify interest not disrespect Keep meetings short and focused Use email and text messages to reach the Millenials Offer them training in leadership and problem- solving 61. Messages that Motivate Millennials We provide equal opportunities here. Your mentor is in his/her sixties. You are making a positive difference to ourcompany. You handled that situation well.